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Full text of "The State Health Insurance Assistance Program (SHIP) : profiles of the 53 SHIP grantees"

EDITION 



The State Health 

Insurance Assistance 
Program (SHIP) 




PROFILES OF THE 53 SHIP GRANTEES 



PUBS 

RA 

412 

.3 

S73 

2000 



DEPARTMENT OF HEALTH AND HUMAN SERVICES 
HEALTH CARE FINANCING ADMINISTRATION 



ATTACHMENT 1: 1999 SHIP GRANT TERMS AND CONDITIONS ^7 

Reporting: 







ft 



1 The State must semi-annually submit a report to the HCFA grants office that includes 

information contained on the National Reporting Form (NPR). These reports will be filled ^> 

out according to instructions and contain all the data requested on the form unless special ^ 
arrangements are agreed to by the project officer or designee. The reporting periods for- 

the bi-annual reports are September 28-March 31, and April 1 -September 27. A one time ^| 

semi-annual report for the period September 28, 2000 through March 15, 2001 will also .. 

be required for this grant period. Semi-annual reports are due sixty days after the "~^M 

conclusion of the reporting period. The HCFA Project Officer, or designee, will be \^\ 

available to the State awardee for technical consultation on completing the semi-annual "^ 

reports. The original report will be sent to Marian Webb in HCFA's Acquisitions and ^ 
Grants Group; copies will be sent to the Project Officer, the HCFA Regional Office, and 
the SHIP Resource Center. 

2. The State shall submit (1 ) a letter of acceptance in which the State agrees to these terms 
and conditions of the grant, and (2) a revised budget to reflect the award amount within 
30 days of the date of the award letter. 

3. The State shall submit a Financial Status Report (SF - 269 A) to the HCFA Grants Officer 
and a copy to the HCFA Project Officer on a semi-annual basis. The reporting periods 
for these bi-annual reports are October 1 -March 31, and April 1 -September 30. A one 
time semi-annual report for the period September 29, 2000 through March 15, 2001 will 
also be required for this period. Bi-annual reports are due thirty days after the conclusion 
of the reporting period. The original report will be sent to Marian Webb in HCFA's 
Acquisitions and Grants Group; copies will be sent to the Project Officer. 

4 State awardees will send to the Project Officer copies of all publications, in-take forms, 

training materials, and unsigned samples of forms used or signed by counselors. 

5. At any phase of the project, including at the project's conclusion, the awardee, if so 

requested by the project officer, must deliver to HCFA any materials, systems, or other 
items developed, refined or enhanced in the course of or under the award. The awardee 
agrees that HCFA shall have royalty-free, nonexclusive and irrevocable rights to 
reproduce, publish or otherwise use and authorize others to use the items for Federal 
Government purposes. 



Communication: 

6. The State shall communicate with its HCFA regional office on SHIP activities, including 

training and education of SHIP staff and volunteers, promotion of the SHIP programs, and 
program application of SHIP grant funds. SHIP programs are expected to participate in 



HCFA public education initiatives, partner with other HCFA-supported entities, and 
support Regional Office outreach efforts 

7. The State awardee is required to attend the annual SHIP national conference. The 

awardee shall make a good faith effort to attend conferences or alternative events 
sponsored by its HCFA Regional Office. Awardees will participate in other Regional 
Office activities (e.g. teleconferences, in-state meetings). 

8 The State shall use a portion of its grant award to establish the capability to send and :- 

receive electronic mail(e-mail) through the Internet. The awardee shall be expected to 
send and receive information through E-mail, and download information from the Internet 
whenever requested by the Project Officer or designee. 

9. State SHIP project directors, or their designees, will attend all HCFA teleconferences 
provided that Project Office or designee provides notice of the teleconference at least 
three weeks prior to the teleconference 

10. State awardees will provide the Project Officer with a calendar of major events that will be 
updated on~a monthly basis. A major event is defined as a particular event that is at least 
one of the following: (I) expected to be attended by more Medicare beneficiaries than any 
other SHTP-related event each month, (II) utilizes a unique forum for conveying 
information (e.g. cable television, radio reading services), (III) is co-sponsored by a 
statewide coalition of HCFA partners, (IV) is intended to reach the beneficiaries across 
the state or throughout a major metropolitan area. States are expected to accommodate 
this condition of the grant either by directly inputting information about major events into 
the Medicare Beneficiary Outreach calendar or by other mechanisms offered by HCFA. 
The Project Officer, or designee, will be available to assist the State awardees in using this 
electronic calendar. 



Administrative: 

1 1 . HCFA may suspend or terminate any grant in whole, or in part, at any time before the date 
of expiration, whenever it determines that the awardee has materially failed to comply with 
the terms of the grant HCFA will promptly notify the awardee in writing of the 
determination and the reasons for the suspension or termination, together with effective 
date. 

12. The Project Officer does not have the authority to and may not issue any technical 
direction which: (I) constitutes an assignment of additional work outside the general scope 
of the grant, or (II) in any manner causes an increase or decrease in the total estimated 
cost. 

13. The awardee shall assume responsibility for the accuracy and completeness of the 
information contained in all technical documents and reports submitted. The HCFA 



< I 



project officer shall not direct the interpretation of the data used in preparing these 
documents-end reports. 

14. The funds under this grant cannot be used to support any legal action taken against the 
federal government. 

15. All awardee materials funded either solely or in part by the Federal grant must include an 
acknowledgment that materials are funded solely or in part through a grant from the ~ 
Health Care Financing Administration. — 

16 The State shall closely monitor contractor activities and contractor use of SHIP grant 

funds. The State shall also provide HCFA with a description of the contractor's activity 
and budget. 

1 7. The State shall inform the project officer of all address changes and changes in phone 
number (including State toll free lines) immediately upon learning of the change. 



Beneficiary Protections: 

18 The awardee shall update the plan originally submitted in the first grant year (9/28/92- 
9/27/93) describing steps undertaken by the awardee to protect the confidentiality of all 
project-related information that identifies individuals. The plan must specify that such 
information is confidential, that it may not be disclosed directly or indirectly except for 
purposes directly connected with the conduct of the project, and that informed written 
consent of the individual must be obtained for any disclosure. This plan shall be sent to the 
Project Officer within 90 days of grant award 



Personnel: 

19 The State's SHIP project director, as designated by the HCFA project officer, is 

considered to be key personnel and essential to the work being* performed on SHIP 
activities. Prior to altering the levels of effort of any of the key personnel among the 
various activities for this project, or to diverting those individuals to other projects outside 
of the scope of this award, the awardee shall notify the HCFA Grants Officer and the 
HCFA Project Officer reasonably in advance and shall submit justification (including name 
and resume of proposed substitution) in sufficient detail to permit evaluation of the impact 
on the project. No alteration or diversion of the levels of effort of the designated key 
personnel from the specified activities for this project shall be made by the awardee 
without the approval of the HCFA Project Officer. 

20. State awardees will notify the Project Officer of changes in key personnel no later than 

one week after this change has occurred. Awardees will also notify the appropriate HCFA 
Regional Office and SHIP Resource Center prior to changes in key personnel. 



Supplemental Medicare+Choice Grant: 

21. The State shall use the Supplemental Medicare+Choice grant funds to expand and/or 
enhance its capability to receive and respond to telephone inquiries by or on behalf of 
beneficiaries regarding Medicare+Choice program matters. This may include creation of a 
SHIP dedicated toll-free line and/or increased telephone coverage. 

22. The State shall use the Supplemental Medicare+Choice grant funds to enhance its 
volunteer recruitment and its ability to train, support and retain volunteer. Use of the 
funds for additional staff for this purpose is appropriate 

23 . The State shall use the Supplemental Medicare+Choice grant funds to enhance its 
ability to access the most current plan comparison information and Medicare+Choice 
program material and disseminate that information to beneficiaries and those acting on 
their behalf. Essential in this regard is Internet access and download capability at the local 
sponsor level. 

24. The State shall use the Supplemental Medicare+Choice grant funds to expand its outreach 
capabilities and/or to pilot innovative outreach initiatives that focus on the 
Medicare+Choice program. Special effort should be made to reach vulnerable and 
underserved populations. 






Foreword 



Though only eight years old, the State Health Insurance Assistance Program, or SHIP, has matured 
into a significant national program that offers one-on-one counseling and assistance to people with 
Medicare and their families on a wide array of important topics, including: 

♦ Health plan and supplemental insurance selection, 

♦ Claims and billing problem resolution, 

♦ Long-term care insurance and costs, 

♦ Public benefits programs for those with limited income and assets. 

With the creation of the Medicare+Choice program and the increasing complexities of private 
insurance options for retirees, SHIP services are in ever-greater demand. 

Nationally, the SHIP network consists of 53 state grantees (all 50 states plus Washington, D.C., 
Puerto Rico, and the Virgin Islands) supported by the Health Care Financing Administration, the 
Federal agency that administers the Medicare Program. These grantees, in turn, have developed a 
service delivery network of nearly 1,000 community-level sponsoring organizations, and over 12,000 
counselors — most of whom are volunteers. This network serves over 2 million people a year with 
about 1 .2 million of those served through one-on-one, in-person and over the telephone counseling 
sessions, and approximately 800,000 served through SHIP presentations and public education 
programs. In addition, SHIPs help beneficiaries through approximately 20,000 outreach events and 
media activities conducted annually. 

Although they are known by different names in different States — SHIP, SHINE, SHIBA, 
HICAP, etc., The SHIP Profiles Book, provides information on this valuable nationwide resource to 
people with Medicare and public servants who assist them. This book provides a better 
understanding of the SHIPs and will serve as a useful reference. 




Michael McMullan 

Acting Director 

Center for Beneficiary Services 

Health Care Financing Administration 



'■:■■■:, 



CMS Library 

C2-07-13 

7500 Sacurity Blvd. 

Baltimore, WD 21 1244 



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Introduction 



The State Health Insurance Assistance Program (SHIP): Profiles of the 53 SHIP Grantees was produced 
by the Health Care Financing Administration (HCFA) as a referral guide. This guide provides basic 
information about SHIPs and can be used when referring people with Medicare and others to 
SHIPs for help with their questions about Medicare and other health insurance. As Medicare 
becomes more complex and health plan options increase, these counseling programs can provide 
invaluable information to people with Medicare and their families when important health insurance 
decisions must be made. 

For ease of use, each profile in this guide is organized into two sections. The first section 
provides general information about each state program, including its specific program name. The 
second section offers a quick reference list of the local organizations offering SHIP services, their 
locations, and how to contact them. 

At the time of printing, information contained in this guide was correct. Names and telephone 
numbers sometimes change. To get the most updated information to contact a SHIP, call 
1-800-633-4227 (TTY/TDD: 1-877-486-2048 for the hearing and speech impaired) or go to the 
Internet at www.medicare.gov and click on "Important Contacts." 



Overview of the State Health Insurance Assistance Program (SHIP) 



What is SHIP? 

The State Health Insurance Assistance Program, or SHIP, is a national program that offers one-on- 
one counseling and assistance to people with Medicare and their families. Through grants directed 
to states, SHIPs provide free counseling and assistance via telephone and face-to-face interactive 
sessions, public education presentations and programs, and media activities. 

How did the SHIPs start? 

SHIP (formerly the Information, Counseling and Assistance (ICA) Grants Program) was created 
under Section 4360 of the Omnibus Budget Reconciliation Act (OBRA) of 1990 (Public Law 101- 
508). This Act authorizes the Health Care Financing Administration (HCFA), the Federal Medicare 
agency, to make grants to states for health insurance advisory services programs for people with 
Medicare. Currently, there are SHIPs in all 50 states plus Washington, D.C., Puerto Rico and the 
Virgin Islands. 

How are the SHIPs funded? 

SHIPs are funded through annual grants from HCFA. Currently, Federal funding is approximately 
$17 million annualized spread across the 53 programs. Many states and local communities 
contribute additional funding and in-kind services in support of the programs. 

Grant funding is available for SHIPs to plan and operate a variety of information, counseling, 
and assistance activities. States have wide latitude in providing SHIP services. However, programs 
must offer services to all eligible persons requesting assistance, develop an intra-state agency referral 
system, and communicate timely and accurate health care information. 

What kinds of help do SHIPs provide? 

The SHIPs were originally established to address the confusion caused by the increase in choices of 
Medicare supplemental insurance, or Medigap. Since the program's inception, however, the role of 
the SHIPs in serving people with Medicare has greatly expanded. Today, trained counselors offer 
information, counseling and assistance to Medicare beneficiaries on a wide range of Medicare and 
Medicaid, and Medigap matters, including, Medicare+Choice health plan options, long-term care 
insurance, claims and billing problem resolution, information and referral on public benefit 
programs for those with limited income and assets, and other health insurance benefit information. 
In addition, SHIPs also support efforts to inform Medicare beneficiaries about fraud and abuse. 

Who are the SHIP counselors? 

SHIPs are principally made up of a network of volunteers supported by local sponsoring 
organizations. Paid staff manage these local programs and serve as SHIP counselors. Under the 
direction and support of state program directors and trainers, SHIP counselors receive extensive 
training and continuous ongoing information updates about Medicare and other health insurance 
topics. 



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III 



Currently the SHIP network nationwide includes close to 1 ,000 sponsoring organizations 
supporting over 12,000 counselors (mostly volunteers) and staff. Last year alone, the SHIPs served 
in excess of 2 million Medicare beneficiaries, with about 1.2 million of those served through one- 
on-one, in-person and over the telephone counseling sessions and approximately 800,000 served 
through SHIP presentations and public education programs. In addition, SHIPs help beneficiaries 
through approximately 20,000 outreach events and media activities conducted annually. 

How can a SHIP counselor be contacted? 

State and local SHIP organization and phone numbers are listed in this guide. In addition, you can 
be referred to your State's SHIP by contacting 1-800-Medicare and asking for health insurance 
counseling. 



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IV 



Table of Contents 



Foreword i 

Introduction ii 

Overview iii 

State Profiles & Sponsors 

Alabama 1 

Alaska 4 

Arizona 9 

Arkansas 11 

California 14 

Colorado 19 

Connecticut 22 

Delaware 26 

District of Columbia 33 

Florida 35 

Georgia 38 

Hawaii 41 

Idaho 43 

Illinois 45 

Indiana 65 

Iowa 77 

Kansas 88 

Kentucky 92 

Louisiana 95 

Maine 98 

Maryland 100 

Massachusetts 104 

Michigan 108 

Minnesota 115 

Mississippi 118 

Missouri 121 

Montana 131 



Nebraska 134 

Nevada 137 

New Hampshire 138 

New Jersey 141 

New Mexico 145 

New York 147 

North Carolina 1 55 

North Dakota 168 

Ohio 173 

Oklahoma 1 76 

Oregon 1 79 

Pennsylvania 183 

Puerto Rico 191 

Rhode Island 194 

South Carolina 197 

South Dakota 203 

Tennessee 205 

Texas 207 

Utah 212 

Vermont 215 

Virginia 21 7 

Virgin Islands 222 

Washington 224 

West Virginia 228 

Wisconsin 237 

Wyoming 239 



TO 

o 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



ALABAMA 



Insurance Information Counseling & Assistance Program (SHIP) 
www.agencies.state.al. us/coa 



Toil-Free 
Toll 



(877) 425-2243 
n/a 



Melissa Mauser Galvin 
Department of Senior Services 
Executive Director 
770 Washington Avenue, Suite 470 
Montgomery, AL 36130-1851 

Judy Meeks 

770 Washington Avenue, Suite 470 
Montgomery, AL 36130-1851 
Phone (334) 242-5743 
Fax (334) 242-5594 

E-mail jmeeks@coa.state.al.us 



Program Summary 



Additional Data 



Alabama's State Health Insurance Assistance Program (SHIP) has existed since 
the inception of the SHIP federal grant program and is directed by Alabama's 
Commission on Aging (ACOA). SHIP staff at the ACOA include a part- 
time Project Manager, a part-time public education coordinator, and a part- 
time long term care specialist. SHIP assists beneficiaries through a dedicated 
toll-free line that directs calls to the appropriate local Area Agency on Aging. 
Thirteen local points of service are managed by Area Agencies on Aging 
(AAA) . The SHIP is initiating activities to increase services in "hard to reach" 
areas focusing on the rural elderly and low-income minorities. A new 
partnership with Historically Black Colleges and Universities targets 
underserved populations. 



Volunteer Counselors: 64 

State Staff (Paid) PT/FT 2 Part Time 

Total Counties: 67 

Number of Counties Served: 67 

Number of local sponsoring organizations: 13 



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Alabama Local Sponsors 






Service Area 



Program Sponsor Address 



Phone Number 



Bullock, Butler, 
Crenshaw, Lowndes, 
Macon, Pike 
Counties 



South Central AL 

Development 

Commission 



5900 Carmichael Place 
Montgomery, AL 361 1 7 



(334) 244-6903 



Lee, Russell Counties 



Lee-Russell Council of 2207 Gateway Drive (334) 749-5264 

Governments Birmingham, AL 35205 



Dekalb, Jackson, 
Limestone, Madison, 
Marshall Counties 



Top of AL Regional 
Council of 
Governments 



115A Washington St. SE 
Huntsville, AL 35801 



(256) 533-3330 



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Cullman, Lawrence, 
Morgan Counties 



North Central Alabama 216 Jackson Street 
RC of Governments Decatur, AL 35602 



(256)355-4515 



Autauga, Elmore, Central Alabama Aging 818 South Perry Street (334)240-4666 

Montgomery Counties Consortium Montgomery, AL 36104 



Baldwin, Escambia, 
Mobile Counties 



South Alabama 
Regional Planning 
Commission 



651 Church Street 
Mobile, AL 36633 



(334) 433-6541 



Choctaw, Clarke, Conecuh, Alabama Tombigbee 107 Broad Street 
Dallas, Marengo, Monroe, Regional Commission Camden, AL 36726 
Perry, Sumter, Washington 
Counties 



(334) 682-4234 



Calhoun, Chambers, East AL Reg Planning 1 130 Quintard Ave, Ste. 300 (256) 237-6741 

Cherokee, Clay, Cleburne, and Development Anniston, AL 36202 

Coosa, Estowah, Comm. 
Randolph Counties 



Alabama Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jefferson County 



Colbert, Franklin, 
Lauderdale, Marion, 
Winston Counties 



Office of Senior 
Citizens Service 



2601 Highland Avenue 
Opelika, AL 36801 



NWAL Council of 
Local Governments 



(205)325-1416 



Bibb, Fayette, Greene, West AL Planning and 4200 Highway 69 N., Ste. 1 (205) 333-2990 

Hale, Lamar, Pickens, Development Council Northport, AL 35476 

Tuscaloosa Counties 



1 03 Student Drive (256)389-0500 

Muscle Shoals, AL 35662 



Barbour, Coffee, South AL Regional 

Covington, Dale, Geneva, Council on Aging 
Henry, Houston Counties 



230 North Oatee Street 
Dothanm, AL 36302 



(334) 793-6843 



Blount, Chilton, Shelby, Middle Alabama Area 

St.Clair, Walker Counties Agency on Aging 



1 08 W College St., Ste. 1 02 (205) 669-3847 
Columbiana, AL 35051 



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ALASKA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



The Alaska Medicare Information (AMI) 

www.state.ak. us/local. akpages/ADMIN/dss/medicare.htm 

Toll-Free (800) 478-6065 
Toll (907) 269-3680 

Dwight Becker 
Division of Senior Services 
3601 C. Street, Suite 310 
Anchorage, AK 99503 

John Dittmann 

3601 C. Street, Suite 310 

Anchorage, AK 99503 

Phone (907) 269-3669 

Fax (907) 269-3690 

E-mail j ohn_dittmann@admin . state, ak. us 



Program Summary 



m 



The Alaska Medicare Information, is a part of the Division of Senior 
Services (DSS) under the State of Alaska Department of Administration. 
AMI works directly with local grantees to provide services via a system 
tailored to fit Alaska's challenging geographic terrain and unique and 
distinct population. Nearly half of Alaska's Medicare population lives 
within a hundred miles of Anchorage, the other half is scattered over 
585,000 square miles of difficult terrain. Information flows from AMI in 
various ways: by mail, fax, phone, internet, publication in the Senior 
Voice, news release to radio stations (where it is translated into local 
native languages), printed handouts, and live presentations. A central 
office counseling staff in Anchorage can be accessed by a toll-free number. 



Additional Data 



Volunteer Counselors: 28 

State Staff (Paid) PT/FT: 2 Full Time & 1 Part Time 

Total Counties: n/a 

Number of Counties Served: n/a (There are 25 communities in Alaska.) 

Number of local sponsoring organizations: 28 



Alaska Local Sponsors 



Town 



Program Sponsor Address 



Phone Number 



Anchorage 



Anchorage Senior 
Center 



1 300 E. 1 9th Avenue 
Anchorage, AK 99501 



(907) 258-7823 



Barrow 



North Slope 
Borough Senior, 
Citizens Program 



P.O. Box 69 

Barrow, AK 99723 



(907) 852-0276 



Bethel 



Eddie Hoffman 
Senior Center 



P.O. Box 388 
Bethel, AK 99559 



(907) 543-3988 



Cordova 



Dillingham 



Older Alaskan 
Senior Citizens 
Program 



Cordova Community Hospital (907) 424-81 94 
Cordova, AK 99574 



Dillingham Senior 
Citizen Center 



1 1 5 East First 
Dillingham, AK 99576 



(907) 842-1231 



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Douglas 



Douglas Senior 
Center 



Box 449 

Douglas, AK 99824 



(907) 364-3161 



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Fairbank 



North Star Council 
on Aging, Inc. 



1 424 Moore 
Fairbanks, AK 99701 



(907)452-1735 



Homer 



Homer Senior 
Citizens, Inc. 



3935 Svedlund 
Homer, AK 99603 



(907) 235-7655 



Alaska Local Sponsors 



Town 



Program Sponsor Address 



Phone Number 



uneau 



Gastineau Senior 
Center 



127 S. Franklin 
Juneau, AK 99801 



(907) 586-2010 



Juneau 



Mountainview 
Senior Center 



895 W. 1 2th 
Juneau, AK 99801 



(907) 586-6231 



Juneau 



Kake Senior Center 



P.O. Box 251 
Juneau, AK 99830 



(907) 785-3172 



O 



Kenai 



Ketchikan 



Kenai Senior 
Services 



361 Senior Services 
Kenai, AK 9961 1 



Ketchikan Senior 
Center 



Box 8451 
Ketchikan, AK 99901 



(907)283-4156 



(907) 225-6578 



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Kodiak 



Senior Citizens of 
Kodiak 



302 Erskine Avenue 
Kodiak, AK 9961 5 



(907)486-6181 



Kotzebue 



Kotzebue Senior 
Citizens Cultural 
Center 



Maniilaq P.O. Box 1073 
Kotzebue, AK 99762 



(907) 442-3590 



Ninilchik 



Ninilchik Senior 
Citizens Center, Inc. 



66265 Aspen Street 
Ninilchik, AK 99639 



(907) 567-3988 



Alaska Local Sponsors 



Town 



Program Sponsor Address 



Phone Number 



Nome 



Nome Community 
Center 



P.O. Box 98 
Nome, AK 99762 



(907) 443-5238 



North Anchorage 



Older Persons 
Action Group, Inc. 
(OPAG) 



325 E. 3rd Avenue, Ste. 300 
Anchorage, AK 99501 



(907)276-1059 



North Pole 



Santa's Senior 
Citizens Center 
Assn., Inc. 



101 E. 5th Street 
North Pole, AK 99705 



(907) 488-4663 



Palmer 



Seward 



Palmer Senior 
Citizen Center, Inc. 



831 S. Chgach 
Palmer, AK 99645 



Seward Senior 
Citizen, Inc. 



336 3rd Avenue 
Seward, AK 99664 



(907) 745-5454 



(907) 224-3132 



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Sitka 



Sitka (Swan Lake) 
Senior Center 



402 Lake Street 
Sitka, AK 99835 



(907) 747-8617 



Soldotna 



Soldotna Area 
Seniors, Inc. 



197 W. Park Avenue 
Soldotna, AK 99669 



(907) 262-2322 



Valdez 



Valdez Senior 
Citizens Center, Inc. 



1300 E. Hanagita 
Valdez, AK 99686 



(907) 835-5032 



Alaska Local Sponsors 



Town Program Sponsor Address Phone Number 



Wasilla WasillaArea 1301 Century Circle (907)376-3104 

Seniors, Inc. Wasilla, AK 99654 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



ARIZONA 



Arizona Medicare Information & Referral (SHIP) 
www.de.state.az.us 



Toil-Free 
Toll 



(800) 432-4040 
(602) 542-6595 



John L. Clayton 

Arizona Department of Economic Security 

DES Director 

1717 West Jefferson, #950A 

Phoenix, AZ 85007 

Martha Taylor 

1789 W. Jefferson, #950A 

Phoenix, AZ 85007 

Phone (602) 542-4446 

Fax (602) 542-6575 

E-mail mtaylor@mail.de.state.az.us 



Program Summary 



Arizona's Medicare Information and Referral program is located in the 
Elder Rights Unit of the Aging and Adult Administration under the state's 
Department of Economic Security. The program provides assistance to 1 5 
counties and 20 tribes through 8 Area Agencies on Aging (AAA). A full 
time program coordinator and assistant operate the toll free line and TDD 
line with the help of ten volunteers. The Arizona Beneficiary Coaltion 
(ABC), a partnership with other related agencies, circulates a newsletter to 
55,000 beneficiaries, providers and advocacy groups. In-home and on site 
counseling services as well as the addition of bilingual volunteers support 
the SHIP's efforts to expand outreach to the underserved including tribal, 
rural and minority communities. 



m 



Additional Data 



Volunteer Counselors: 153 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 15 

Number of Counties Served: 1 5 

Number of local sponsoring organizations: 8 



Arizona Local Sponsors 






Service Area 



Program Sponsor Address 



Phone Number 



Maricopa County 



Area Agency on 
Aging Region 
One 



1366 E.Thomas Rd. 
Suite 108 
Phoenix, AZ 85014 



(602)241-6171 



Graham, Greenlee, 
Cochise, Santa Cruz 
Counties 



Southeastern 
Arizona 
Government 
Organization 



1 1 8 Arizona Street 
Bisbee, AZ 85603 



(502)459-8149 



Pima County 



Pima Council on 
Aging 



5505 E. Broadway Blvd. 

#C104 

Tucson, AZ 85711 



(520) 790-7262 



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Apache, Navajo, 
Coconino, Yavapai 
Counties 



Yuma, Mohave, 
Lapaz Countries 



Northern Arizona 
Council of Gov'ts 



1 1 9 E. Aspen Ave. 
Flagstaff, AZ 86001 



Western Arizona 
Council of Gov'ts 



224 S. Thrid Ave. 
Yuma, AZ 85364 



(520)774-1895 



(520)782-1886 



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Pinal-Gila Counties 



Pinal Gila 
Council for Senior 
Citizens 



P.O. Box 11452 

Casa Grande, AZ 85230 



(520) 836-2758 



Other Tribal 
Organizations 



Inter-Tribal 
Council 



2214 N. Central, Ste. 100 
Phoenix, AZ 85004 



(602) 258-4822 



Navajo Nation 



Navajo Aging 

Services 

Department 



P.O. Box 1390 (502) 871-6868 

Window Rock, AZ 8651 5 



10 




ARKANSAS 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Seniors Health Insurance Information Program (SHIIP) 

www. state, ar. us/insurance 

Toll-Free (800) 224-6330 

Toll n/a 

John Hartnedy 

Arkansas Insurance Department 

Deputy Commissioner 

1200 West Third Street 

Little Rock, AR 72201 

Ray Morris 

1200 W 3rd Street 

Little Rock, AR 72201 

Phone (501) 371-2785 

Fax (501) 371-2618 

E-mail ray.morris@mail. state, ar.us 



Program Summary 



Additional Data 



Seniors Health Insurance Information Program (SHIIP) is centrally 
administered by the Arkansas Insurance Department. Five paid staff 
members oversee 8 regional volunteer coordinators around the State. 
While Arkansas' SHIIP program is centrally located, there are several local 
sponsoring sites that concentrate on rural areas. SHIIP can also be reached 
through its recently implemented toll-free line. Special materials and 
programs to meet the special needs of Arkansas' growing Spanish-speaking 
population are being developed. 



Volunteer Counselors: 70 

State Staff (Paid) PT/FT: 3 Full Time 

Total Counties: 75 

Number of Counties Served: 75 

Number of local sponsoring organizations: 8 



m 



11 



Arkansas Local Sponsors 






Service Area 



Program Sponsor 



Address 



Phone Number 



Calhoun, Columbia, 
Dallas, Hempstead, 
Howard, LaFayette, 
Little River, Miller, 
Nevada, Ouachita, 
Sevier, Union 
Counties 



Area Agency on 
Aging of Southwest 
Arkansas 



600 Columbia 11-E 
Magnolia, AR 71753 



(501) 234-7410 



Clark, Conway, 
Garland, Hot Springs, 
Johnson, Perry, Pike, 
Pope, Montgomery, 
Yell Counties 



Area Agency on 
Aging of West 
Central Arkansas 



905 West Grand Avenue 
Hot Springs, AR 71901 



(501) 321-2811 



"0 
O 



Carelink, Faulkner, 
Lonoke, Monroe, 
Prairie, Pulaski, Saline 
Counties 



Carelink (formerly 
Central AR AAA) 



706 West 4th 

N. Little Rock, AR 72119 



(501) 372-5300 



rn 



Arkansas, Ashley, 
Bradley, Chicot, 
Cleveland, Desha, 
Drew, Grant, Jefferson, 
Lincoln Counties 



Area Agency on 
Aging of Southeast 
Arkansas 



709 East 8th 

Pine Bluff, AR 71 611 



(501) 543-6300 



Clay, Craighead, 
Cross, Crittenden, 
Greene, Lawrence, Lee, 
Mississippi, Phillips, 
Poinsett, Randolph, 
St. Francis Counties 



East Arkansas Area 
Agency on Aging 



2005 E. Highland 
Fountain Square 
Jonesboro, AR 72403 



(501)972-5980 



Cleburne, Fulton, 
Independence, Izard, 
Jackson, Sharp, Stone, 
Van Buren, White, 
Woodruff Counties 



White River Area 
Agency on Aging 



3998 Harrison Street 
Batesville, AR 72503 



(501) 793-4431 



12 



Arkansas Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Baxter, Benton, 
Boone, Carroll, 
Madison, Marion, 
Newton, Searcy, 
Washington Counties 



The Area Connection 
(formerly AAA of 
NWAR) 



910A-B Northvale 
Harrison, AR 72601 



(501) 741-1144 



Crawford, Franklin, 
Logan, Polk, Scott, 
Sebastion Counties 



Area Agency on 
Aging of Western 
Arkansas 



524 Garrison 

Fort Smith, AR 72902 



(501) 783-4500 



13 



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Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



CALIFORNIA 



Health Insurance Counseling & Advocacy Program (HICAP) 

www.aging.state.ca.us 

Toll-Free (800) 510-2020 
Toll n/a 

Lyada Terry 

California Department of Aging 

Director 

1600 K. Street 

Sacramento, CA 95814 

Patrick Murphy 

1600 K. Street 

Sacramento, CA 95814 

Phone (916) 323-6525 

Fax (916) 327-2081 

E-mail cda.pmurphy@hwl .cahwnet.gov 



Program Summary 



Additional Data 



The California Department of Aging (CD A) is responsible for the statewide 
administration of the SHIP which is delivered through the Health Insurance 
Counseling and Advocacy Program (HICAP). Twenty-six of California's 33 
Area Agencies on Aging (AAAs) are responsible for oversight of local 
HICAPs. Seventeen of the AAAs contract for HICAP services; the remaining 
9 provide service directly. HICAP services are available in all of California's 
58 counties. HICAP services can be accessed via a toll free line or personal 
visits to homebound beneficiaries. 



Volunteer Counselors: 560 

State Staff (Paid) PT/FT: 3 Full Time 

Total Counties: 58 

Number of Counties Served: 58 

Number of local sponsoring organizations: 25 



14 



California Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Kern County 



County of Kern 



1415 Truxtun Ave. 
Bakersfield, CA 93301 



(661) 861-2218 



Butte, Colusa, Glenn, 
Plumas, Tehama 
Counties 



California State 
University, Chico 



First and Ivy Street, Bldg. D 
Chico, CA 95929 



(530) 898-5961 



Contra Costa County 



Contra Costa County 
Office on Aging 



2530 Arnold Dr., Ste. 300 
Martinez, CA 94553 



(925) 313-1700 



Humboldt, Del Norte 
Counties 



Alameda County 



Humboldt Senior 
Resource Center 



1910 California Street 
Eureka, CA 95501 



(707) 442-3263 



Legal Assistance for 
Seniors, Inc. 



614 Grand Avenue 
Oakland, CA 94610 



(510) 832-3040 



70 

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Kings, Tulare Counties 



Kings/ Tulare Area 
Agency on Aging 



1 920 West Princeton, Ste. A-B (559) 73 7-4682 
Visalia, CA 93277 



rn 



Los Angeles County 



Center for Health Care 520 S. Lafyette Park PI. 
Right Suite 214 

Los Angeles, CA 90057 



(213) 383-4519 



Merced County 



Merced County Area 851 West 23rd Street 
Agency on Aging Merced, CA 95340 



(209) 385-7550 



15 



California Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Monterey County Alliance on Aging 



1 1 88 Padre Dr., Ste. 202 D (831 ) 647-7899 
Salinas, CA 93901 



Monterey County 



Legal Services for 
Seniors 



413 Forest Avenue 
Pacific Gove, CA 93950 



(831)372-3989 



Orange County 



Orange County Council 1917 E. 4th St., Ste. 200 
on Aging Santa Ana, CA 92705 



(714)479-0107 



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m 



Riverside, Inyo, Mono, 
San Bernardino 
Counties 



Inland Agency 



6235 River Crest Dr., Ste. P 
Riverside, CA 92507 



(909) 697-6584 



Sacramento, El Dorado, 
Nevada, San Joaquin, 
Placer, Sierra, Suttet, 
Yolo, Yuba Counties 



Legal Center for the 
Elderly and Disabled 



2862 Arden Way, Ste. 200 (91 6) 488-5298 
Sacramento, CA 95826 



San Diego, Imperial 
Counties 



PRO TECH HICAP 



8775 Aero Dr., Ste. 238 (61 9) 565-1 392 

San Diego, CA 92123 



San Francisco County 



Legal Assistance to the 1 453 Mission St., Ste. 500 
Elderly San Francisco, CA 94103 



(415)861-4444 



San Mateo County 



Self Help for the Elderly 50 East 5th Avenue 

San Mateo, CA 94401 



(650) 348-6927 



16 



California Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Fresno, Madera 
Counties 



Valley Caregiver 
Resource Center 



5424 North Palm Ave., Ste. 10 (559) 488-3821 
Fresno, CA 93704 



Stanislaus County 



The Salvation Army-A 625 I Street 
California Corporation Modesto, CA 95353 



(209) 577-4068 



Ventura County 



HICAP/Area Agency on 77 North California Street 
Aging Ventura, CA 93001 



(805) 641-4420 



Calaveras, Alpine, 


Human Resources 


956 Mountain Ranch Rd. 


(209) 754-3114 


E 


Amador, Mariposa, 


Council 


San Andreas, CA 95249 




-o 


Tuolumne Counties 








73 










O 


Santa Barbara, San 


Central Coast 


208 W. Main St., Ste. B 


(805) 928-5663 


^■i 



Luis Obispo Counties 



Santa Clara County 



Commission for Senior San Mateo, CA 93454 
Citizens 



Council on Aging of 
Santa Clara County, 
Inc. 



21 15 The Alameda 
San Jose, CA 95126 



Santa Cruz, San Benito 
Counties 



Senior Network 
Services 



1777ACapitola Road 
Santa Cruz, CA 95062 



Shasta, Lassen, 
Modoc, Siskiyou, 
Trinity Counties 



Senior Legal Center 



1647HartnellAve., Ste. 6 
Redding, CA 96002 



17 



(408) 296-8290 



(831)462-1433 



(530) 223-6979 



California Local Sponsors 



Service Area Program Sponsor Address Phone Number 



Lake, Marin, North Bay Health 55 Maria Dr., Ste. 837 (707) 762-4591 

Mendocino, Sonoma, Resources Center Petaluma, CA 94952 

Napa, Solano Counties 



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COLORADO 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Senior Health Insurance Assistance Program (SHIP) 

www.dora.state.co.us/insurance 

Toll-Free (888) 696-7213 

Toll (303) 894-7553/Metro Denver (303) 899-5151 

William J. Kirven 

State of Colorado Commisioner of Insurance 

1560 Broadway, Suite 850 

Denver, CO 80202 

Bob Pierce 

1560 Broadway, Suite 850 

Denver, CO 80202 

Phone (303) 894-7552 

Fax (303) 894-7455 

E-mail robert.pierce@dora.state.co.us 



Program Summary 



Colorado's SHIP program falls under the Colorado Division of Insurance 
(DOI). The DOI provides phone counseling, maintains a Medicare 
supplement price comparison database, and operates a website with 
information for Medicare consumers. Colorado's SHIP partners with 
Centura Health Insurance Counseling for Seniors (CHICS) to operate the 
1-800 SHIP counseling line and develop consumer publications. Colorado 
SHIP also provides small grant awards to regional organizations (usually 
AAAs or retired and senior volunteer programs) around the State, covering 
all but 7 rural counties. 



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Additional Data 



Volunteer Counselors: 85 

State Staff (Paid) PT/FT: 1.7 Full Time 

Total Counties: 63 

Number of Counties Served: 56 

Number of local sponsoring organizations: 16 



19 



Colorado Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Eagle, Grand, Jackson, 
Pitkin, Summit Counties 



Alpine Area 
Agency on Aging 



249 Warren Ave. 
Silverthorne, CO 80498 



(970) 468-0295 



Logan, Morgan 
Phillips,Sedgwick, 
Washington, Yuma 
Counties 



Northeastern 
Colorado 
Association of 
Local Gov. 



231 Main Street 

Fort Morgan, CO 80701 



(970) 867-9409 



Garfield, Mesa, Moffat, 
Rio Blanco, Routt 
Counties 



Northwest 
Colorado Area 
Agency on Aginj 



231 Main Street 

Fort Morgan, CO 80701 



(970)248-2717 



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Weld County 



Baca, Bent, Crowley, 
Kiowa, Otero, Prowers 
Countie 



Weld County 
Retired and 
Senior Volunteer 
Program 



UNC Central Campus 
Greeley, CO 80639 



Lower Arkansas 
Valley Area 
Agency on Aging 



122 San Juan 

La Junta, CO 81 050 



(970) 351-2588 



(719) 383-3166 



Larimer County 



Poudre Valley 
Hospital Senior 
Services 



1 024 Lamay Ave. 

Fort Collins, CO 80524 



(970) 495-8560 



Huerfano, Las Animas, 
Pueblo Counties 



Parkview 
Episcopal 
Medical Center 



400 W. Sixteenth Street 
Pueblo, CO 81003 



(719)584-4395 



Chafee, Custer, Fremont, 
Lake Counties 



Upper Arkansas 
Area Agency on 
Aging 



P.O. Box 510 

Canon City, CO 81215 



(719)539-3341 



20 



Colorado Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jefferson County 



Seniors Resource 
Center 



3227 Chase Street (303) 235-6941 

Wheat Ridge, CO 80034 



Statewide 



Centura Health 
Insurance 
Counseling for 
Seniors 



1601 Lowell Blvd. 
Denver, CO 80204 



(303) 899-5151 



Boulder County 



Retired and 
Senior Volunteer 
Program of 
Boulder 



6032 Valmont 
Boulder, CO 80301 



(303)443-1933 



El Paso, Park, Teller 
Counties 



Senior Insurance 
Assistance 



1444 N. Hancock (719)635-4891 

Colorado Springs, CO 80903 



Delta, Gunnison, 
Montrose, San Miguel 
Counties 



Columbine 
Senior Services 



247 Meeker Street 
Delta, CO 81416 



(970) 249-9639 



Archuleta, LaPlata, 
Montezuma, San Juan 
Counties 



Mercy Home and 
Hospice, Well 
Elder Programs 



3801 N. Main Ave. 
Durango, CO 81301 



(970) 382-2025 



Cheyenne, Elbert, Kit 
Carson, Lincoln Counties 



East Central 
Council of 
Governments 



1 28 Colorado Ave. 
Stratton, CO 80836 



(719) 348-5562 



21 




Program Name 

SHIP Website 

Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



CONNECTICUT 



Connecticut Program for Health Insurance Assistance, Outreach, 
Information & Referral, Counseling and Elig. Screening (CHOICES) 

www.ctagingnetwork.org 

Toll-Free (800) 994-9422 
Toll (860) 424-5245 

Patricia Wilson-Coker 

Connecticut Department of Social Services 

Commissioner 

25 Sigourney Street 

Hartford, CT 06106 

Margaret Gerundo-Murkette 

25 Sigourney Street, 10th Floor 

Hartford, CT 06106 

Phone (860) 424-5322 

Fax (860) 424-4966 

E-mail margaret. gerundo-murkette@po. state.ct. us 



Connecticut's SHIP program is under the direction of the Elderly Services 
Division of the Department of Social Services (DSS), which is partnered 
with its Area Agencies on Aging (AAA), the Center for Medicare Advocacy, 
Inc. (CMA) and other network organizations. CHOICES operates 
through Connecticut's 5 regional AAAs that utilize a network of senior 
centers, municipal agents, and social services organizations statewide. 
CMA, a national non-profit organization, provides legal and educational 
assistance to program staff and volunteers, network organizations, and 
beneficiaries and conducts extensive outreach though a State-funded 
contract with the DSS. Volunteer and paid staff operate a statewide toll- 
free number and provide educational outreach and support to statewide 
organizations. 



Volunteer Counselors: 278 

State Staff (Paid) PT/FT: 1.5 Full Time 

Total Counties: 67 

Number of Counties Served: 67 

Number of local sponsoring organizations: 5 



22 



Connecticut Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Bridgeport, Darien, 
Easton, Fairfield, 
Greenwich, Monroe, 
New Canaan, Norwalk, 
Stamford, Stratford, 
Trumbull, Weston, 
Westport, Wilton 
Counties 



Southwestern CT 
Agency on 
Aging 



10 Middle Street 
Bridgeport, CT 06604 



(203) 333-9288 



Andover, Avon, Berlin, 
Bloomfield, Bolton, 
Bristol, Burlington, 
Canton, East Granby, 
East Hartford, East 
Windsor, Ellington, 
Enfield, Farmington, 
Glastonbury, Granby, 
Hartford, Hartland, 
Hebron, Manchester, 
Marlborough, New 
Britain, Newington, 
Plainville, Plymouth, 
Rocky Hill, Simsbury, 
Somers, South Windsor, 
South ington, Stafford, 
Suffield, Tolland, Vernon, 
West Hartford, 
Wethersfield, Windsor, 
Windsor Locks Counties 



North Central CT 
Agency on 
Aging 



2 Hartford Square W. 
Suite 101 
Hartford, CT06105 



(860) 724-6443 



m 



23 



Connecticut Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



70 

o 



Barkamsted, Beacon, 
Falls, Bethel, Betlehem, 
Bridgewater, Brookfield, 
Canaan Cheshire, 
Colebrook, Cornwall, 
Danbury, Goshen, 
Harwinton, Kent, 
Litchfield, Middlebury, 
Morris, Naugatuck, New 
Fairfield, New Hartford, 
New Milford, Newtown, 
Norfolk, North Canaan, 
Prospect, Redding, 
Ridgefield, Roxbury, 
Salisbury, Sharon, 
Sherman, Southbury, 
Thomaston, Torrington, 
Warren, Washington, 
Waterbury, Watertown, 
Winchester, Wolcott, 
Woodbury Counties 



Western CT Area 
Agency on 
Aging 



255 Bank St., 2nd Fl. 
Waterbury, CT 06702 



(203) 757-5449 



Ansonia, Bethany, 
Branford, Derby, East 
Haven, Guilford, 
Hamden, Madison, 
Meriden, Milford, 
New Haven, North 
Brandford, North Haven, 
Orange, Oxford, Seymour, 
Shelton, Wallingford, 
West Haven, Woodbridge 
Counties 



South Central 
CT Agency on 
Aging 



201 Noble Street 
West Haven, CT 06516 



(203) 933-5431 



24 



Connecticut Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Estuary: Chester, 
Clinton, Deep River, 
Essex, Killingworth, 
Lyme, Old Lyme, Old 
Saybrook and Westbrook; 

Midstate: Cromwell, 
Durham, East Haddam, 
East Hampton, Haddam, 
Middlefield, Middletown 
and Portland; 

Northeast: Brooklyn, 
Canterbury, Eastford, 
Killingly, Plainfield, 
Pomfret, Putnam, 
Sterling, Thompson, 
Union, and Woodstock; 

Southeast: Bozrah, 
Colchester, East Lyme, 
Franklin, Griswold, Groton, 
Ledyard, Lisbon, 
Montville, New London, 
North Stonington, 
Norwich, Preston, Salem, 
Sprague, Voluntown, and 
Waterford; 

Windham: Ashford, Chaplin, 
Columbia, Coventry, 
Hampton, Lebanon, 
Mansfield, Scotland, 
Willington, and Windham 
Counties 



Eastern CT Area 
Agency on Agin^ 



47 Town Street 
Norwich, CT 06360 



(860) 887-3561 



m 



25 




Program Director 



DELAWARE 



Program Name 


ELDERinfo 


SHIP Website 


www.state.de.us 


Beneficiary Contact 


Toil-Free (800) 336-9500 




Toll (302) 739-6266 


Administrative Agency 


Eleanor L. Cain 




Department of Health and Social Services 




Secretary 




1901 N. Dupont Highway 




NewCastle, DEI 9720 



Donna Donhauser 

841 Silver Lake Blvd. 

Dover, DE 19904 

Phone (302) 739-6266 

Fax (302) 739-5280 

E-mail ddonha@deins.state.de. us 



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Program Summary 



Additional Data 



ELDERinfo is administered by the Division of Services for Aging and 
Adults with Physical Disabilities (DSAAPD) which contracts with the 
Insurance Department to operate a statewide toll free line and provide 
counseling. ELDERinfo mails insurance information to Delawareans as 
they reach 65. In an effort to reach underserved populations, partnerships 
have been formed with the Coalition of Black Churches, the Latin 
American Community Center, the Federation for the Blind, and Care Van 
(a mobile information and assistance program). 



Volunteer Counselors: 42 

State Staff (Paid) PT/FT: 1 Full Time & 1 Part Time 

Total Counties: 3 

Number of Counties Served: 3 

Number of local sponsoring organizations: 42 



26 



Delaware Counseling Sites 



Service Area 



Program Site Address 



Phone Number 



Kent County 



Williams State Service 805 River Road 
Center Dover, DE 19901 



(302) 739-5301 



Kent County 



Harrington Senior 
Center 



102 Fleming Street 
Harrington, DE 19952 



(302) 398-4224 



Kent County 



Milford Senior Center 1 1 1 Park Avenue 
Milford, DE 19963 



(302) 422-3385 



Kent County 



Kent County 



Modern Maturity 
Center 



1 121 Forrest Avenue 
Dover, DE 1 9904 



Social Security 
Office-Kent 



300 New Street 
Dover, DE 1 9904 



(302) 734-1200 



(302)674-3141 



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Kent County 



Frederica Adult Center 201 S. Market Street 
Frederica, DE 19946 



(302) 335-4555 



m 



Kent County 



Smyrna Library 



107 S. Main Street 
Smyrna, DE 19977 



(302) 653-4579 



New Castle 
County 



Luther Towers 1 & 2 



1201 N. Harrison Street 
Wilmington, DE 19806 



(302) 652-8797 



27 



Delaware Counseling Sites 



Service Area 



Program Site Address 



Phone Number 



New Castle 
County 



HCR Manor Care 



700 Foulk Road 
Wilmington, DE 19803 



(302) 764-0181 



New Castle 
County 



HCR Manor Care 



5651 Limestone Road 
Wilmington, DE 19808 



(302) 239-8583 



New Castle 
County 



Leading Nursing & 700 Foulk Road 

Rehab! Wilmington, DE 19808 



(302) 764-9022 



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O 



New Castle 
County 



New Castle 
County 



Kirkwood Highway 6000 Kirkwood Hwy (302) 995-7663 

Library Wilmington, DE 19808 



Latin American 
Community Center 



403 N. Van Buren Street 
Wilmington, DE 19805 



(302) 655-7338 



m 



New Castle 
County 



Brandywine Senior 



3301 Green Street 
Claymont, DE 19703 



(302) 798-5562 



New Castle 
County 



Concord Library 



3406 Concord Pike 
Wilmington, DE 19803 



(302) 478-7961 



New Castle 
County 



Mid-County Senior 1st Regiment Road 

Center Wilmington, DE 19808 



(302) 995-6728 



28 



Delaware Counseling Sites 



Service Area 



Program Site Address 



Phone Number 



New Castle 
County 



CareVan of Ingleside 



1010 North Broom Street 
Wilmington, DE 19806 



(303) 888-2273 



New Castle 
County 



Sellers Senior Center 500 Duncan Road 

Wilmington, DE 19809 



(302) 762-2050 



New Castle 
County 



Hudson State Service 501 Ogletown Road 
Center Newark, DE 1971 1 



(302) 368-6700 



New Castle 
County 



New Castle 
County 



Henrietta Johnson 
Health Center 



601 New Castle Avenue 
Wilmington, DE 19720 



(302)655-6190 



Delaware State Service 500 Rogers Road 
Center New Castle, DE 19720 



(302) 577-2970 



o 



New Castle 
County 



Delaware City Library 407 Clinton Street 

Delaware City, DE 19706 



(302)834-4148 



m 



New Castle 
County 



Absalom Jones Senior 310 Kiamensi Road 
Community Center Wilmington, DE 19804 



(302) 998-0363 



New Castle 
County 



Nemours Health Clinic 1801 Rockland Road 
Wilmington, DE 19803 



(302) 651-4404 



29 



Delaware Counseling Sites 



Service Area 



Program Site Address 



Phone Number 



New Castle 
County 



Riverside Hospital 700 Lea Boulevard (302)764-6120 

Wilmington, DE 19802 



New Castle 
County 



Claymore Senior Center 504 S. Clayton Street (302) 428-31 70 

Wilmington, DE 19805 



New Castle 
County 



Social Security Office 92 Read's Way, Ste. 200 (302) 323-9273 

Newcastle, DE 19720 



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New Castle 
County 



New Castle 
County 



St. Anthony's Senior 1 703 W 1 0th Street 

Center Wilmington, DE 19805 



West Center City Adult 501 N. Madison Street 
Center Wilmington, DE 19801 



(302)421-3735 



(302) 658-5332 



New Castle 
County 



Weston Senior Center 1 Bassett Avenue 

New, Castle, DE 19720 



(302) 328-6094 



New Castle 
County 



MOT Senior Center 300 S. Scott Street 

Middletown, DE 19709 



(302) 378-4758 



New Castle 
County 



Newark Senior Center 200 White Chapel Dr. 
Newark, DE 19713 



(302) 737-2336 



30 



Delaware Counseling Sites 



Service Area 



Program Site Address 



Phone Number 



New Castle County Luther Towers II 



1420 N. Franklin Street 
Wilmington, DE 19806 



(302) 654-4490 



Sussex County 



Bridgeville Senior 
Center 



414 Market Street 
Bridgeville, DE 19933 



(302) 337-8771 



Sussex County 



Slaughter Neck Cheer RD 1 Box 293 
Center Lincoln, DE 19960 



(302) 684-4819 



Sussex County 



Sussex County 



Roxana Cheer Center RD 2 Box 281-1 

Frankford, DE 19945 



Nanticoke Senior 
Center 



310 Viriginia Ave 
Seaford, DE 19973 



(302) 732-3662 



(302) 629-4939 



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Sussex County Lewes Senior Center 



310 A Nassau Park Road 
Lewes, DE 19958 



(302) 645-9293 



Sussex County Laurel Senior Center 



1 1 3 N. Central Avenue 
Laurel, DE 19956 



(302) 875-2536 



Sussex County 



Cape Henlopen Senior 1 1 Christain Street (302) 227-2055 

Center Rehoboth Beach, DE 19971 



31 



Delaware Counseling Sites 



Service Area Program Site Address Phone Number 



Sussex County Nanticoke Indian Elder RD 4 Box 1 07A Rt 24 (302)945-7404 

Center Millsboro, DE 19966 



Sussex County First State Community 308 N. Railroad Avenue (302) 856-7761 

Action Agency Georgetown, DE 1 9947 



32 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



DISTRICT OF 
COLUMBIA 



Health Insurance Counseling Project (HICAP) 

www.di.washington.dc.us/aging/aghome.htm 

Toll-Free n/a 

Toll (202) 739-0668 

E. Veronica Pace 

District of Columbia Office on Aging 

Executive Director 

441 -4th Street, NW, Suite 900 South 

Washington, DC 20052 

Penelope Lantz 

2136 Pennsylvania Ave., NW 

Washington, DC 20052 

Phone (202) 676-3900 

Fax (202) 293-4043 

E-mail plantz@clinic.nlc.gwu.edu 



Program Summary 



Additional Data 



The D.C. Office on Aging contracts with the George Washington 
University Law School to provide services through the Health Insurance 
Counseling Project (HICP). HICP is one of several programs administered 
by the Law School Legal Clinics. Its unique setting complements the 
service to clients by offering legal support from lawyers, paralegals and law 
students. HICP provides additional help to beneficiaries in difficult 
financial situations through the Medical Bill Project and the Indigent 
Prescription Program. 



Volunteer Counselors: 14 

State Staff (Paid) PT/FT: 3 Full Time 

Total Counties: 8 

Number of Counties Served: 8 

Number of local sponsoring organizations: 1 



33 



District of Columbia Local Sponsor 



Service Area Program Sponsor Address Phone Number 



Washington D.C. University Law 2136 Pennsylvania Ave. N.W. (202)739-0668 

School Washington, DC 20052 



34 



FLORIDA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Serving Health Insurance Needs of Elders (SHINE) 
www.state.fl.us/doea/doea.html 



Toll-Free 
Toll 



(800) 963-5337 
(850) 414-2060 



Gema G. Hernandez 

Florida Department of Elder Affairs 

Secretary 

4040 Esplanade Way 

Tallahassee, FL 32399-7000 

Tom Reimers 

4040 Esplanade Way, #280 S. 

Tallahassee, FL 32399-7000 

Phone (850)414-2115 

Fax (850) 414-2002 

E-mail reimerst@elderaffairs.org 



Program Summary 



Florida's Department of Elder Affairs provides administrative and 
management support for the SHIP program. The Area Agencies on Aging 
serve as partners with the Area Volunteer Coordinators in developing and 
overseeing the program and arranging for training for SHINE volunteers. 
The Elder Helpline toll-free number provides access to counseling state 
wide. SHINE is translating outreach and training materials in Spanish and 
has projects designed to reach Florida's diverse populations, such as a van 
sweep in counties identified as lacking in health care providers and falling 
in the low literacy category, a church outreach targeting the non-English 
speaking population, and a media blitz in both Spanish and English. 



m 



Additional Data 



Volunteer Counselors: 600 

State Staff (Paid) PT/FT: 6 Full Time & 4 Part Time 

Total Counties: 67 

Number of Counties Served: 67 

Number of local sponsoring organizations: 1 1 



35 



Florida Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Escambia, 
Okaloosa, Santa 
Rosa, Walton 
Counties 



N. W. FL Area Agency 
on Aging, Inc. 



6500-B Pensacola Blvd. 
Pensacola, FL 32505 



(850)484-5150 



Bay, Calhoun, 
Franklin, Gadsden, 
Gulf, Holmes, 
Jackson, Jefferson, 
Leon, Liberty, 
Madison, Taylor, 
Wakulla, 
Washington 
Counties 



Area Agency on Aging 
for North FL, Inc. 



2639 N. Monroe St. 
Suite 1 45 B 
Tallahassee, FL 32303 



(850) 488-0055 



"0 
O 



Alachua, Bradford, 
Citrus, Columbia, 
Dixie, Gilchrist, 
Hamilton, 

Hernando, Lafayette, 
Lake, Levy, 
Marion, Putnam, 
Sumter, Suwannee 
Counties 



Mid-FL Area Agency 
on Aging Inc. 



P.O. Box 141380 
Gainesville, FL 32614 



(352) 378-6649 



Baker, Clay, Duval, 
Flagler, Nassau, 
Union, St. Johns, 
Volusia Counties 



N. E. FL Area Agency 
on Aging, Inc. 



590 South Ellis Road 
Jacksonville, FL 32254 



(904) 786-5111 



Pasco, Pinellas 
Counties 



Tampa Bay Regional 
Planning Council 
Area Agency on Aging 



9455 Koger Boulevard 

Suite 21 9 

St. Petersburg, FL 33702 



(727) 577-5151 



Hardee, Highlands, 
Hillsborough, 
Manatee, Polk 
Counties 



W. Central FL Area 
Agency on Aging Inc. 



5911 Breckenridge, Ste. B 
Tampa, FL 33610 



(813) 623-2244 



36 



Florida Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Brevard, Orange, 
Osceola, Seminole 
Counties 



Area Agency on Aging 988 Woodcock Rd., Ste. 200 (407) 228-1 800 
of Central FL, Inc. Orlando, FL 32803 



Charlotte, Collier, 
DeSoto, Glades, 
Hendry, Lee, 
Sarasota Counties 



Area Agency on Aging 2285 First Street 
for Southwest FL, Inc. Fort Myers, FL 33901 



(941) 332-4233 



Indian River, 
Martin, Okeechobee, 
Palm Beach, 
St. Lucie Counties 



Area Agency on Aging 8895 N. Military Trail 

of Palm Beach/ Suite 201 

Treasure Cst. Palm Beach Gardens, FL 33410 



(561)694-7601 



Broward County 



Dade, Monroe 
Counties 



Areawide Council on 5345 N.W. 35th Avenue 
Aging of Broward Ft. Lauderdale, FL 33309 

County, Inc. 



Alliance for Aging Inc. 9500 S. Dadeland Blvd. 
Suite 400 
Miami, FL 33156 



(954) 714-3456 



(305) 670-6500 



"0 

o 



37 




Program Name 

SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



GEORGIA 






Health Insurance Counseling Assistance and Referral for the Elderly 
(HICARE) 

www. dhr. state, ga. us 



Toil-Free 
Toll 



(800) 669-8387 
n/a 



Audrey Home 

Georgia Department of Human Resource 

Commissioner 

2 Peachtree St., NE, 36th Floor 

Atlanta, GA 30303 

Brenda Cook 

2 Peachtree St., NE, 36th Floor 

Atlanta, GA 30303 

Phone (404) 657-5347 

Fax (404) 657-5285 

E-mail bmcook@dhr.state.ga.us 



HICARE is administered through the Georgia Department of Human 
Resources Division of Aging Services. In operation since 1992, it has 4 full 
time staff who oversee a contract with 1 1 Area Agencies on Aging (AAA) 
across the state. A primary entry point into the HICARE program is through a 
nationwide telephone hotline published in state and national Medicare and 
SHIP publications. Additionally, each of the 1 1 AAAs supplies local 
information numbers for people with Medicare in their areas; four AAAs 
provide a toll-free number that is answered locally. To reach non-English 
speaking residents, HICARE is working on brochures and information 
materials in several languages, including Spanish, Portuguese, Russian, 
Vietnamese and Chinese. In 1999, HICARE established a webpage through 
the Georgia Division of Aging Services' website. 



Volunteer Counselors: 215 

State Staff (Paid) PT/FT: 3 Part Time 

Total Counties: 1 59 

Number of Counties Served: 159 

Number of local sponsoring organizations: 12 



38 



Georgia Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Banks, Dawson, Forsyth, 
Franklin, Habersham, Hall, 
Hart, Lumpkin, Rabun, 
Stephens, Towns, Union, 
White Counties 



Lagacy Link, Inc. 



508 Oak St., Ste. 1 
Gainesville, GA 30501 



(770) 538-2650 



Chattahoochee, Clay, West Central Georgia 

Crisp, Dooley, Harris, AAA 

Macon, Marion, Muscogee, 

Quitman, Randolph, Schley, 

Stewart, Sumter, Talbot, 

Taylor, Webster Counties 



1 428 Second Avenue 
Columbus, GA 31902 



(706) 649-7468 



Baker, Calhoun, Colquitt, Southern Georgia 
Decatur, Dougherty, Early, COA 
Grady, Lee, Miller, Seminole, 
Terrell Thomas, Worth, 
Mitchell Counties 



308 Flint Avenue 
Albany, GA31701 



(912)432-1124 



Butts, Carroll, Coweta, 
Heard, Lamar, Meriwether, 
Pike, Spalding, Troup, 
Upson Counties 



Southern Crescent 



1 3273 Ga. Hwy.34 East 
Franklin, GA 30217 



(706) 675-6721 



m 



Atkinson, Bacon, Ben Hill, Southeast Georgia 
Berrien, Brantley, Brooks, RDC 
Charlton, Clinch, Coffee, 
Cook, Echols, Irwin, Lanier, 
Lowndes, Pierce, Tift, Turner, 
Ware Counties 



3395 Harris Road 
Waycross, GA 31503 



(912) 285-6097 



Barrow, Clarke, Elbert, Northeast Georgia 

Greene, Jackson, Madison, RDC 
Morgan, Newton, Oconee, 
Oglethorpe, Walton Counties 



305 Research Drive 
Athen, GA 30610 



(706) 369-5650 



39 



Georgia Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Cherokee, Clayton, Cobb, 
Dekalb, Douglas, Fayette, 
Fulton, Gwinnett, Henry, 
Rockdale Counties 



Atlanta Regional 
Commission 



3715 Northside Parkway 
Atlanta, GA 30327 



(404) 364-2626 



Appling, Bleckley, Candler, Heart of Georgia 
Dodge, Evans, Jeff Davis, Altamaha RDR 
Laurens, Montgomery, 
Pulaski, Tattnall, Telfair, 
Toombs, Treuthlen, Wayne, 
Wheeler, Wilcox Counties 



505 West Parker Street 
Baxley, GA 31515 



(912) 367-3648 



O 
■n 



rn 



Bartow, Catoosa, Area Agency on 

Chattooga, Dade, Fannin, Aging of Northwest 
Floyd, Gilmer, Gordon, Georgia 

Haralson, Murray, Paulding, 
Pickens, Polk, Walker, 
Whitfield Counties 



1 Jackson Hill Dr. 
Rome, GA30161 



(706) 802-5508 



Bryan, Bulloch, Camden, 
Chatham, Effingham, 
Glynn, Liberty, Long, 
Mcintosh Counties 



Coastal Georgia 
RDC 



1 27 F. Street 
Brunswick, GA 31520 



(912)264-7363 



Burke, Columbia, Emanuel, Central Savannah 
Glascock, Hancock, River RDC 

Jefferson, Jenkins, Johnson, 
Lincoln, McDuffie, Richmond, 
Screven, Taliaferro, Warren, 
Washington, Wilkes Counties 



2123 Wrightsboro Road 
Augusta, GA 30904 



(706) 737-1823 



Baldwin, Bibb, Crawford, Middle Georgia RDC 

Houston, Jasper, 

Jones, Monroe, Peach, Putnam, 

Twiggs, Wilkinson Counties 



175-C Emery Highway 
Macon, GA 31217 



(912) 751-6160 



40 




HAWAII 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



SAGE PLUS 
www.hawaii.gov/health/eoa/index.html 



Toll-Free 
Toll 



(888) 875-9229 
(808) 586-4797 



Marilyn R. Seely 

Executive Office on Aging 

Director 

250 S. Hotel St., Room 109 

Honolulu, HI 96813 

Gwen Ouye 

250 S. Hotel St., #109 

Honolulu, HI 96813 

Phone (808) 586-4797 

Fax (808) 586-0185 

E-mail gnouye@mail.health.state.hi.us 



Program Summary 



SAGE PLUS is part of the Executive Office on Aging (EOA) under the 
administration of the Hawaii State Department of Health. SAGE PLUS 
has been in operation since 1992 and has two full-time paid staff and 37 
active volunteers representing every county in the state and covering all 
islands. The primary point of entry is through a dedicated phone line at 
the Executive Office on Aging. Counseling, outreach activities and 
materials are provided in a number of languages including English, 
Korean, Filipino and Japanese. To promote awareness of the program, 
SAGE PLUS uses a variety of media outlets including radio, the internet 
and newspapers as well as a toll-free telephone service, known as SAGE 
line which provides basic Medicare messages in 8 languages. 



m 



Additional Data 



Volunteer Counselors: 37 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 4 

Number of Counties Served: 4 

Number of local sponsoring organizations: 6 



41 



Hawaii Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Kona County 



Kona, Coordinated 81-951 Halekii Street 

Services for the Elderly Kealakekua, HI 96750 



(808) 322-1812 



Oahu County 



Moiliili Community 2535 South King Street (808) 955-1555 

Center Honolulu, HI 96826 



Oahu County 



Lanakila Multipurpose 1640 Rice St. Ste. 105 
Senior Center Honolul, HI 96817 



(808)847-1322 



70 
O 



Kauai County 



Hilo County 



Kauai Office of 
Elderly Affairs 



4444 Rice St. Ste. 1 05 
Lihue, HI 96766 



Hilo, Coordinated 
Services for the 
Elderly 



127 Kamana Street 
Hilo, HI 96720 



(808) 241-6400 



(808)961-8777 



m 



Maui County 



Maui County Office on 1 35 Wakea Ave. #1 1 
Aging Kahului, HI 96732 



(808) 270-7926 



42 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



IDAHO 



Senior Health Insurance Benefits Advisors (SHIBA) 

www/doi. state, id. us/consumer/ consumer.htm 

Toil-Free (800) 247-4422 
Toll n/a 

Kenneth H. Hurt 

State of Idaho, Department of Insurance 

Director 

700 West State Street 

Boise, ID 83720-0043 

Kenneth Hurt 
700 W. State, 3rd Floor 
Boise, ID 83720-0043 
Phone (208) 334-4350 
Fax (208) 334-4389 

E-mail khurt@doi. state. in.us 



Program Summary 



Additional Data 



SHIBA has been administered by the Department of Insurance since 1986. 
Four regional coordinators work with a network of county and local 
officials to provide counseling services. Targeted outreach is provided to 
Hispanic and Native American beneficiaries in cooperation with the Idaho 
Migrant Council and the Northern Arizona University. Historically, 
SHIBA has offered a toll-free line for each of the four regional service 
areas, but has consolidated these into one toll-free line. 



Volunteer Counselors: 300 

State Staff (Paid) PT/FT: 5 Full Time & 3 Part Time 

Total Counties: 44 

Number of Counties Served: 44 

Number of local sponsoring organizations: 3 



73 

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m 

m 



43 



Idaho Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Blaine, Camas, 
Gooding, Lincoln, 
Minidoka, Cassia, 
Twin Falls, Jerome 
Counties 



College of Southern 
Idaho 



P.O. Box 1238 
Twin Falls, ID 83301 



(208) 736-2122 



Canyon, Valley, 
Adams, Washington, 
Boise, Payette Counties 



Community 
Involvement 
Program 



411 East Hawaii Ave. 
Nampa, ID 83686 



(800) 547-8656 



Bingham, Teton, 
Bonneville, Caribou, 
Madison, Jefferson, 
Fremont, Clark Counties 



Eastern Idaho 
Special Services 
Agency 



P.O. Box 51098 
Idaho Falls, ID 83405 



(800)632-4813 



73 
O 



Boundary, Bonner, 
Kootenai, Benewah, 
Shoshone Counties 



Area Agency on 
Aging 



1221 Iron wood Dr. 

Suite 102 

Coeur D'Alene, ID 83814 



(800) 786-5536 



m 



Custer, Lemhi, 
Butte, Power, 
Bannock, Oneida, 
Franklin, Bear Lake 
Counties 



Southeastern Idaho 
Community Action 
Agency 



825 East Bridger 
Pocatello, ID 83201 



(208) 233-7364 



Gem, Canyin, Ada 
Elmore, Owyhee 
Counties 



Treasure Valley 
United Way 



5420 Franklin Road 
Boise, ID 83705 



(208) 345-4357 



Clearwater, Latah, 
Lewis, Nez Perce, 
Idaho Counties 



Valley Christian Aid 
Network 



1424 Main Street 
Lewiston, ID 83501 



(208) 746-7787 



44 



ILLINOIS 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Senior Health Insurance Program (SHIP) 
www.state.il.us/ins/ 



Toll-Free 
Toll 



(800) 548-9034 
(217) 785-9021 



Nat Shapo 

Illinois Department of Insurance 

Director 

320 W. Washington, 5th Floor 

Springfield, IL 62767-0001 

Kathy Claunch 

320 W. Washington Street 

Springfield, IL 62767-0001 

Phone (217) 782-0004 

Fax (217) 782-4105 

E-mail kathy_claunch@ins.state.il.us 



Program Summary 



SHIP is administered by the Illinois Department of Insurance. Counseling 
services are available at 167 locations. Staff include a State Director, 6 
regional trainers and 5 toll-free line operators. The central office in 
Springfield maintains the toll-free line. SHIP produces a brochure that is 
mailed to persons just turning 65. Counseling sites include locations 
sponsored by the Polish National Alliance and the Council for Jewish 
Elderly. 



Additional Data 



Volunteer Counselors: 700 

State Staff (Paid) PT/FT: 14 Full Time & 2 Part Time 

Total Counties: 102 

Number of Counties Served: 102 

Number of local sponsoring organizations: 170 



45 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Adams County 



RSVP of Adams 
County 



1 1 25 Hampshire Street (217) 224-3633 

Quincy, IL 62301 



Adams County 



RSVP of Adams 
County 



3219 College Avenue 
Quincy, IL 62301 



(217)224-3633 



Bond County 



Bond County 
Senior Citizens 
Center 



305 S. Third 
Greenville, IL 62246 



(618)664-1465 



o 



Boone County 



Brown County 



Boone County 
Council on Aginj; 



306 Buchanan Street 
BelVidere, IL 61 008 



Brown County 
Senior Center 



115 N.Capitol 

Mt. Sterling, IL 62353 



(815)544-9893 



(217) 773-3241 



Bureau County 



St. Margaret's 
Hospital 



600 1 st Street 
Granville, IL 61326 



(815)664-5311 
x426 



Bureau County 



Bureau County 
Senior Citizens 
Association 



1 6 W. Marion 
Princeton, IL 61356 



(815)879-3981 



Bureau County Perry Memorial 



530 Park Avenue East 
Princeton, IL 61356 



(815)875-281 
x4481 



46 



Illinois Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


Carroll County 


Carroll County 
Senior Services 
Organization 


306 N. Main-Box 45 
Mt. Carroll, IL 61053 


(815) 244-1800 


Champaign County 


RSVP of 

Champaign 

County 


48 Main Street 
Champaign, IL 61820 


(217) 359-6500 


Champaign County 


Hope for the 
Children 


1530 Fairway Drive 
Rantoul, IL 61866 


(217)893-4673 


Champaign County 


Carle Foundation 
Hospital 


611 W. Park Street 
Urbana, IL 61801 


(217) 356-2931 


Christian County 


St. Vincent Memorial 
Hospital 


201 E. Pleasant 
Taylorville, IL 62568 


(217) 287-2355 


Clark County 


Casey Senior 
Citizen Center 


14 S. Central 
Casey, IL 62420 


(618) 932-5272 


Clay County 


Clay County 
Hospital 


700 N. Mill 
Flora, IL 62839 


(618) 662-2131 


Clinton County 


St. Joseph's 
Hospital 


9515 Holy Cross Lane 
Breese, IL 62230 


(618) 526-4511 
x351 



o 



m 



47 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Coles County 



Coles County RSVP 204 S. 21st Street 

Mattoon, IL 61938 



(217) 345-9530 



Coles County 



Sarah Bush Lincoln 
Health Center 



1 000 Health Center Dr. 
Mattoon, IL 61938 



(217)258-2500 



Cook County 



Arlington Heights 
Senior Center 



1 31 E. Clarendon (847) 253-5532 

Arlington Heights, IL 60004 



73 

O 



Cook County 



Cook County 



Wheeling Township 



1616 N. Arlington Heights Rd. (847) 259-7730 
Arlington Heights, IL 60004 



Barrington Area 
Council on Aging 



301 E. Main, Ste. 1 1 1 
Barrington, IL 60010 



(847)381-5030 



m 



Cook County 



CDOA-Central 
Information & 
Assistance 



121 N. LaSalle-Rm. 100 
Chicago, IL 60602 



(312) 744-4016 



Cook County 



CDOA-Central 
West Regional 
Center 



2102 W. Ogden Avenue 
Chicago, IL 60612 



(312) 746-5300 



Cook County 



CDOA-Northeast 
Regional Center 



201 9 W. Lawrence Ave. 
Chicago, IL 60625 



(312) 744-0784 



48 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Cook County 



CDOA-Northwest 
Center 



3160 N. Milwaukee 
Chicago, IL 60618 



(312) 744-6681 



Cook County 



CDOA-Renaissance 78 E. Washington 

Court Chicago, IL 60602 



(312) 744-4550 



Cook County 



CDOA-Southeast 
Regional Center 



1 767 E. 79th Street 
Chicago, IL 60649 



(312) 747-0189 



Cook County 



Cook County 



CDOA-Southwest 
Regional Center 



61 17 S. Kedzie 
Chicago, IL 60629 



(312) 747-0440 



Chicago 
Department on 
Aging 



30 N. La Salle, Ste. 2320 
Chicago, IL 60602 



(312) 744-5795 



73 
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Cook County 



Council for 
Jewish Elderly 



3003 W. Touhy, Rm. 214 
Chicago, IL 60645 



(773) 508-1050 



m 



Cook County 



Michael Reese 

Hospital-Senior 

Friends 



2929 S. Ellis Avenue 
Chicago, IL 60616 



(312) 791-3200 



Cook County 



North Shore 
Senior Center 



7 Happ Road 
Northfield, IL 60093 



(847) 784-6036 



49 



Illinois Local Sponsors 



o 



m 



Service Area 


Program Sponsor 


Address 


Phone Number 


Cook County 


Edgewater 
Medical Center 


5700 N. Ashland Ave. 
Chicago, IL 60616 


(773) 334-3095 


Cook County 


National Polish 
Alliance 


571 1 N. Milwaukee Ave. 
Chicago, IL 60646 


(773) 763-8520 


Cook County 


St. Joseph's 
Hospital 


2900 Lake Shore Dr. 
Room 60 
Chicago, IL 60657 


(773) 665-3393 


Cook County 


St. Mary of 
Nazareth Hospital 


2233 W. Division Street 
Chicago, IL 60622 


(312)770-2350 


Cook County 


Wood lawn Adult 
Health Center 


6337 S. Woodlawn 
Chicago, IL 60637 


(312) 747-7732 


Cook County 


Bloom Township 


425 Halsted 
Chicago, IL 6041 1 


(708) 754-9400 


Cook County 


Little Company 
Connections 


2800 W. 95th Street 
Evergreen Park, IL 60805 


(708) 422-0360 


Cook County 


Ford Heights 
Senior Citizens 


1 647 Cottage Grove 
Ford Heights, I L 6041 1 


(708)758-2510 



50 



Illinois Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


Cook County 


Glenview Senior 
Center 


2239 Greenfield Dr. 
Glenview, IL 60025 


(847) 724-4793 


Cook County 


Ingalls Hospital 
Senior Life 


One Ingalls Dr. 
Harvey, IL 60426 


(708) 333-3331 
X6886 


Cook County 


Schaumbug 
Township 
Disabled Services 


#1 Illinois Blvd. 
Hoffman Estates, I L 60194 


(847) 884-0030 


Cook County 


LaGrange 
Memorial 
Hospital -Senior 
Friends 


5101 S. Willow Springs Rd. 
LaGrange, IL 60525 


(708) 579-4989 


Cook County 


Southwest 
Suburban Center 
on Aging 


1 1 1 West Harris Avenue 
LaGrange, IL 60525 


(708)354-1323 


Cook County 


Lemont 
Township 


1 6020-1 27th Street 
Lemont, IL 60439 


(630) 257-2522 


Cook County 


Niles Senior 
Center 


999 Civic Center Dr. 
Niles, IL 60714 


(847) 588-8420 


Cook County 


Oak Park 
Township Senior 
Center 


418 S. Oak Park Avenue 
Oak Park, IL 60302 


(708) 383-8060 



73 

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m 



51 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Cook County 



Orland Township 



15100 S. 94th 
Orland Park, IL 60462 



(708) 403-4222 



Cook County 



Palatine 

Township Senior 
Citizens Council 



505 S. Quentin 
Palatine, IL 60067 



(847)991-1112 



Cook County 



Palos Community 
Hospital 



1 2251 S. 80th Avenue (708) 923-4785 

Palos Heights, IL 60463 



73 

o 



Cook County 



Palos Township 



1 0802 S. Roberts Road 
Palos Hills, IL 60465 



(708)598-4418 



Cook County 


St. James 
Hospital 


3 1 4 Oakwood Street 
Park Forest, IL 60466 


(708) 756-1000 
x7447 


Cook County 


Center of Concern 


1 580 N. Northwest Hwy. 

Suite 310 

Park Ridge, IL 60068 


(847) 823-0453 


Cook County 


Maine Township 

Senior 

Information 


1700 Ballard 

Park Ridge, IL 60068 


(847)297-2510 



Cook County 



Rich Township 



22013 Governors Highway (708) 748-5454 
Richton Park, IL 60471 



52 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Cook County 



Office of Human 
Services 



5120Galitz 
Skokie, IL 60077 



(847) 933-8208 



Cook County 



Thornton 
Township Senior 
Services 



333 E. 1 62nd Street 
South Holland, IL 60473 



(708) 596-6040 
X3025 



Cook County 



Pavilion Senior 
Center 



199 N. 1st Street 
Wheeling, IL 60090 



(847) 459-2670 



Cumberland County 



Dekalb County 



Life Center of 
Cumberland 
County-Senior 
Services 



204 East Main 
Toledo, IL 62468 



Kishwaukee 
Community 
Hospital 



RT 23 & Bethany Road 
DeKalb, IL 601 15 



(217)849-3965 



(815) 756-1521 
X3372 



73 
O 



DeWitt County 



DeWitt County 
Chapter-American 
Red Cross 



403 South Monroe 
Clinton, IL 61727 



(217)935-9596 



Douglas County 



Mid-Illinois 
Senior Services 
Inc. 



704 N. Main 
Tuscola, IL 61953 



(217)253-3113 



DuPage County 



Addison 
Township Office 



401 North Addison Road 
Addison, IL 60101 



(630) 530-8161 



53 



73 
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Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



DuPage County 


Bensenville Park 
District 


1 000 W. Wood Street 
Bensenville, IL 60106 


(630)766-7015 


DuPage County 


Bloomingdale 
Township Office 


6N050 Rosedale Road 
Bloomingdale, IL 60108 


(630)529-7715 


DuPage County 


Downers Grove 

Park 

District-Lincoln 


935 Maple 

Downers Grove, IL 60515 


(630)963-1314 


DuPage County 


Glen Ellyn Senior 
Services Center 


493 Forest Avenue 
Glen Ellyn, IL 60137 


(630) 858-6325 


DuPage County 


Hinsdale 

Community 

House 


415 W. 8th Street 
Hinsdale, IL 60521 


(630) 323-7500 


DuPage County 


Lisle Park District 


5801 Westview Lane 
Lisle, IL 60532 


(630) 969-0992 



DuPage County Lombard YMCA 



1464 S. Main Street 
Lombard, IL 60148 



(630) 629-9622 



DuPage County York Township 



1 502 S. Meyers Road 
Lombard, IL 60148 



(630) 620-2424 



54 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



DuPage County 



Wayne Township 
Senior Center 



27W031 North Avenue 
West Chicago, IL 60185 



(630)231-7155 



DuPage County 



Westmont Park 
District Senior 
Center 



55 East Richmond 
Westmont, IL 60559 



(630)963-5150 



DuPage County 



DuPage County 
Department of 
Human Services 



421 County Farm Road (630) 682-7990 

Wheaton, IL 60187 



DuPage County 



DuPage County 



Central DuPage 

Health 

Corporation 



25 N. Winfield Rd. 
Winfield, IL 60190 



Woodridge Park 
District 



3320 63rd Street 
Woodridge, IL 60517 



(630) 682-1600 
x2093 



(630)964-2100 



PS 
O 



Edgar County 



Chester P. Sutton 

Community 

Center 



256 W. Court 
Paris, IL 61944 



(217)465-8143 



m 



Edwards County 



Southeastern 
Illinois Area 
Agency on Aging 



35 W Main 
Albion, IL 62806 



(800) 635-8544 



Effingham County 



Effingham County 
Committee on 
Aging 



209 S. Merchant 
Effingham, IL 62401 



(217) 347-5569 



55 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Ford County 



Ford County 
Public Health 



235 N. Taft 
Paxton, IL 60957 



(217)379-9281 



Greene County Boyd Hospital 



800 School Street 
Carrol Iton, IL 62016 



(217)942-6946 



Grundy County 



Grundy County 

Health 

Department 



1320 Union Street 
Morris, IL 60450 



(815)941-3144 



73 
O 



Hamilton County 



Hancock County 



Hamilton County 
Senior Center 



1 06 W. Cherry Street 
McLeansboro, IL 62859 



(618)643-2676 



West Central 
Illinois RSVP 



305 Sandburg Dr. 
Cathage, IL 62321 



(217) 357-2804 



m 



Henry County 



Hammond Henry 
Hospital 



210 W. Elk 
Geneseo, IL 61254 



(309) 944-4625 
x2330 



Henry County 



Kewanee Hospital 233 W. Church, #2 

Kewanee, IL 61443 



(309) 853-3361 



Iroquois County 



Dept. of Public 
Health 



235 N. Taft 
Paxton, IL 60957 



(217) 379-9281 



56 



Illinois Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


Iroquois County 


Iroquois 

Memorial 

Hospital 


200 Fairman 
Watseka, IL 60970 


(815)432-5841 


Jasper County 


Jasper County 
Senior Citizens 


103 1/2 W. Jourdan 
Newton, IL 62448 


(618) 783-3660 


Jefferson County 


Sunshine Center 


521 Perkins 

Mt. Vernon, I L 62864 


(618) 242-7010 


Jersey County 


Illinois Valley 
Senior Citizens 


806 Franklin Street 
Jerseyville, IL 62052 


(618)498-3483 


Jersey County 


Jersey 

Community 

Hospital 


400 Maple Summit 
Jerseyville, IL 62052 


(618)498-6402 


Kane County 


Hanover 
Township 


8N180 Rt. 59 
Barlett, IL 60103 


(630) 837-0301 


Kane County 


Provena St. 
Joseph Wellness 
Center 


1 00 S. Hawthorne Street 
Elgin, IL 60123 


(847) 622-8289 
x225 


Kane County 


Delnor 

Community 

Hospital 


300 Randall Road 
Geneva, IL 60134 


(630) 208-3997 



"0 
O 



rn 



57 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Knox County 



Cottage Hospital 



695 N. Kellogg Street 
Galesburg, IL 61401 



(309) 343-6565 



Knox County 



OSF St. Mary 
Medical Center 



1 904 Patterson Dr. 
Galesburg, IL 61401 



(309)344-3161 
X1252 



Knox County 



VNA Community 
Services 



150 E. Simmons Street 
Galesburg, IL 61401 



(309)342-1152 



Lake County 



Lake County 



Lake County 



Lake County 



Lake County 



Warren Township 
Senior Center 



17801 W.Washington St. 
Gurnee, IL 60031 



(847)244-1101 



Highland Park 
Dept. of Senior 
Services 



54 Laurel Avenue 
Highland Park, IL 60035 



(847)432-4110 



Lake Forest 
Senior Center 



400 E. Illinois Road 
Lake Forest, IL 60045 



(847) 234-2209 



Condell Medical 
Center 



900 Garfielld Avenue 
Libertyville, IL 60048 



(847) 362-2905 
x5268 



Provena-St. 
Theresa Medical 
Center 



2615 Washington Street 
Waukegan, IL 60085 



(847) 360-2181 



58 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



LaSalle County 



Mendota Area 
Senior Services 



1901 Tom Merwin Dr. 
Mendota, IL 61342 



(815) 539-7700 



LaSalle County 



Community 
Hospital of 
Ottawa 



1100 East Norris Dr. 
Ottawa, IL 61350 



(815)433-3100 
x432 



Lawrence County 



Lawrence County 
Senior Citizens 



1433 Judy Avenue 
Bridgeport, IL 62417 



(618) 945-7412 



Lee County 



Logan County 



Lee County 
Council on Aging 



810 E. Chamberlain 
Dixon, IL 61021 



The Oasis Senior 
Center 



228 8th Street 
Lincoln, IL 62656 



(815) 288-6563 



(217) 732-6132 



o 



Macon County 



St. Mary's 
Hospital 



1800 E. Lake Shore Drive 
Decatur, I L 62521 



(217)464-2986 



m 



Madison County 



Alton Memorial 

Hospital-BJC 

Plus 



One Memorial Dr. 
Alton, IL 62002 



(618)465-1490 



Madison County 



St. Anthony's 
Health Center 



St. Anthony's Way 
Alton, IL 62002 



(618) 465-4567 



59 



Illinois Local Sponsors 



m 



Service Area 


Program Sponsor 


Address 


Phone Number 


Madison County 


St. Joseph's 
Hospital 


1515 Main 
Highland, IL 62230 


(618)654-7421 
x2396 


Marshall County 


MSW Project of 
Henry, Illinois 


P.O. Box 1 40 
Henry, IL 61537 


(309) 364-2287 


McDonough County 


McDonough 
District Hospital 


525 E. Grant 
Macomb, IL 61455 


(309)833-4101 


McDonough County 


YMCA Senior 
Center 


400 E. Calhoun Street 
Macomb, IL 61455 


(309) 837-5733 


McHenry County 


Cary Senior 
Center 


441 Main Street 
Cary, IL 60013 


(847)639-8118 


McHenry County 


Centegra Health 
System 


4201 Medial Center Dr. 
McHenry, IL 60050 


(815) 759-4203 


McLean County 


RSVP of McLean 
County 


905 North Main Street 
Normal, IL 61761 


(800) 227-2509 


Morgan County 


Passavant Area 
Hospital 


1600 West Walnut 
Jacksonville, IL 62650 


(217)479-5573 



60 



Illinois Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


Moultrie County 


Mid-Illinois 
Senior Services 
Inc. 


602 Sunrise Drive 
Sullivan, IL 61951 


(217) 728-8521 


Ogle County 


Mt. Morris Senior 
Citizens Council, 
Inc. 


9 E. Front Street 
Mt. Morris, IL 61054 


(815) 734-6335 


Ogle County 


Ogle County 
Senior Services, 
Inc. 


215 Washington 
Oregon, IL 61061 


(815) 732-3252 


Ogle County 


Polo Senior 
Center 


101 E. Mason 
Polo, IL 61064 


(815)946-3818 


Peoria County 


Goldencare-Center 
for Senior Health 


530 N.E. Glen Oaks Ave. 
Peoria, IL 61637 


(309) 655-3793 


Peoria County 


Methodist 
Medical Center 


221 N.E. Glen Oak 
Peoria, IL 61636 


(309) 672-5696 


Peoria,Tazewell 
Counties 


RSVP of 

Peoria/Tazewell 

Counties 


3100 N. Knoxville, Rm. 15 
Peoria, IL 61603 


(309) 682-8521 


Piatt County 


Senior Services of 
Piatt County 


121 N. State 
Monticello, IL 61856 


(217) 762-9934 



73 

o 



61 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Putnam County 



Putnam Co. 
Achievement 
Service, Inc. 



Box 208, 1 st Street 
Standard, IL 61363 



(815) 339-2711 



Randolph County 



RSVP-Western 
Egyptian E.O.C. 



#1 Industrial Park, 
Steeleville, IL 62288 



(618)965-9523 



Richland County 



Richland County 
Senior Citizens 



308 E. Main Street 
Olney, IL 62450 



(618) 395-3223 



73 

o 



Rock Island County 



Sangamon County 



Trinity Medical 
Center 



500 John Deere Road 
Moline, IL 61265 



Memorial Medical 

Center-Gold 

Club 



701 N. First 
Springfield, IL 62781 



(309) 779-5660 



(217) 788-4000 



m 



Sangamon, Menard 
Counties 



RSVP of 

Sangamon/Menard 

County 



701 W. Mason Street 
Springfield, IL 62702 



(217) 528-4035 



Sangamon County Third Age Living 



800 E. Carpenter 
Springfield, IL 62769 



(217) 544-6464 



Schuyler County 



Schuyler County 1 1 1 S. Liberty 

Senior Citizens Center Rushville, IL 62681 



(217) 322-6430 



62 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Shelby County 



Mid-Illinois 
Senior Services 
Inc. 



1 1 4 E. Jefferson 
Sullivan, IL 61951 



(217) 728-8521 



St. Clair County 



Programs & 
Services for Older 
Persons 



201 N. Church 
Belleville, IL 62220 



(618) 234-4410 



St. Clair County 



Scott AFB-37th 
Medical Group 



3 1 West Losey Street 
Scott AFB, IL 62221 



(618) 256-7702 



Stephenson County 



Vermillion County 



Stephenson 
County Senior 
Center 



121 N. Harlem, Ste. 100 
Freeport, IL 61032 



(815) 235-9777 



Provena-USMC 
Senior Services 



600 Sager Avenue 
Danville, IL 61832 



(217)443-5635 



"0 

O 



Vermillion County 



Provena-USMC 
Senior Services 



600 Sager Avenue 
Danville, IL 61832 



(217) 443-5635 



Wabash County 



Wabash County 
Senior Citizens 



115 E. Third 

Mt. Carmel, IL 62863 



(618)262-7403 



Warren County Strom Center 



211 South "A" Street 
Monmouth, IL 61462 



(309) 734-4560 



63 



Illinois Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Washington County 



Washington 
County Senior 
Services 



305 N. Nashville 
Okawville, IL 62271 



(618)243-6533 



White County 



White County 
Senior Center 



1 1 3 So. Walnut 
Carmi, IL 62821 



(618) 382-3111 



Whiteside County 



CGH Medical 
Center 



1 00 E. LeFevre Road 
Sterling, IL 61081 



(815)625-0400 
x5711 



73 
O 



Williamson County 



Winnebago County 



Winnebago County 



Woodford County 



Marion Senior 
Citizens Center 



2201 Autumn Lane 
Marion, IL 62959 



Cornerstone 
Resources 



326 W. Jefferson 
Rockford, IL 61101 



(618)997-9019 



(815) 965-2268 



OSF Saint 
Anthony Medical 
Center 



2400 N. Rockton Avenue 
Rockford, IL 61 103 



(815)971-6330 



Cooperative 
Extension Service 



1 1 7 W. Center 
Eureka, IL 61530 



(309) 467-3789 



Woodford County Heartline 



300 Reagan Dr. 
Eureka, IL 61530 



(309)467-6101 



64 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



INDIANA 



Senior Health Insurance Information Program (SHIIP) 

www.state.in.us/idoi/shiip 

Toil-Free (800) 452-4800 
Toll n/a 

Sally McCarty 

Indiana Department of Insurance 

Commissioner 

311 W. Washington Street, Suite 300 

Indianapolis, IN 46204-2787 

Vacant 

311 W Washington Street, Suite 300 

Indianapolis, IN 46204-2787 

Phone (317) 232-3520 

Fax (317)232-5251 

E-mail gchandler@doi.state.in.us 



SHIIP provides counseling through a partnership with 74 non-profit 
organizations most of which are senior centers, Area Agencies on Aging, 
and hospitals. SHIIP is administered by the Department of Insurance by a 
full-time State Director who supervises 3 regional managers and an 
educational consultant, among others. A toll-free line and website are 
available. The State Director and 5 counselors are fluent in Spanish and 
plans have been made for members of a Chinese American church in 
Indianapolis to be trained to offer counseling. 



Volunteer Counselors: 284 

State Staff (Paid) PT/FT: 3 Full Time 

Total Counties: 92 

Number of Counties Served: 68 

Number of local sponsoring organizations: 85 



65 



73 
O 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Adams County 



Adams County 805 High Street 

Memorial Hospital Decatur, IN 46733 



(219)724-2145 
x1352 



Allen County Parkview Hospital 



2121 Carew 

Fort Wayne, IN 46805 



(219)484-6636 
x5270 



Bartholomew 
County 



Area Agency on 
Aging 



1635 N. National Road 
Columbus, IN 47202 



(812) 372-6918 



o 



Blackford County 



Boone County 



Life Stream 
Services Area 
Agency on Aging 



1701 Pilgrim Boulevard 
Yorktown, IN 47396 



Boone County 
Senior Services 



403 N. Lebanon Street 
Lebanon, IN 46052 



(800) 589-1121 
x183 



(765) 482-5220 



m 



Carroll County 



St. Elizabeth 
Health Care Center 



701 Armory Road 
Delphi, IN 46923 



(765) 564-6380 



Cass County 



Cass County 
Senior Center 



1803 Smith Street, 
Suite 200 
Logansport, IN 46947 



(219) 722-2424 



Clark County 



Medical Center of 
Southern Indiana 



2200 Market Street 
Charlestown, IN 46111 



(812)256-7409 



66 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Daviess County 



Generations Area 
Agency on Aging 



P.O. Box 314 
Vincennes, IN 47591 



(800) 742-9002 



Dekalb County 



DeKalb County 
Council on Aging 



1 800 E. Seventh Street 
Auburn, IN 46706 



(219)925-3311 



Delaware County 



Life Stream Services 1 701 Pilgrim Boulevard (800) 589-1 1 21 

Area Agency on Aging Yorktown, IN 47396 x183 



Dubois County 



Elkhart County 



Generations Area 
Agency on Aging 



P.O. Box 314 

Vincennes, IN 47591 



(800) 742-9002 



Elkhart County 
Council on Aging 



2555 Oakland Avenue 
Elkhart, IN 46514 



(219)295-1820 



O 



Fulton County 



RSVP of Fulton 
County 



625 Pontiac Street 
Rochester, IN 46975 



(219) 223-3716 



Gibson County 



Purdue 

Cooperative 

Extension 



800 S. Prince St., Ste. 35 
Princeton, IN 47670 



(812) 385-3491 



Gibson County 



SWI RCA, Area 
Agency on 
Aging 



16 W.Virginia Street 
Evansville, IN 47737 



(800) 253-2188 



67 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Grant County 



Emily E. Flinn 
Community 



614 W. 14th Street 
Marion, IN 46953 



(765) 664-0618 



Greene County 



Generations Area 
Agency on Aging 



P.O. Box 314 
Vincennes, IN 47591 



(800) 742-9002 



Hamilton County 



Hamilton County 
Senior Services 



12955 Old Meridian St. 
Suite 100A 
Carmel, IN 46032 



(317)815-7000 



"0 
O 



Hancock County 



Harrison County 



Hancock Memorial 
Hospital 



801 N. State 
Greenfield, IN 46140 



Community 
Services 



1101 W. Walnut 
Corydon, IN 471 12 



(317)468-4531 



(812) 738-8143 



Hendricks County 



Hendricks County 
Senior Services 



970 E. Main 
Danville, IN 46122 



(317) 745-4303 



Henry County Raintree Square 



2820 S. Memorial Drive (765) 521-3491 

New Castle, IN 47362 



Howard County 



St. Joseph 1 907 W. Sycamore Street (765) 456-5406 

Hospital & Health Kokomo, IN 46901 

Center 



68 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Huntington 
County 



Huntington 
County Council 
on Aging 



646 Guilford Street 
Huntington, IN 46750 



(219) 356-3006 



Jasper, Starke Counties Our Lady of Holy 

Cross 



7520 S. U.S. Highway 421 (219) 828-41 1 1 
San Pierre, IN 46374 



Jay County 



Jay County 
Hospital 



500 W. Votaw Street 
Portland, IN 47371 



(219) 726-7131 
X1044 



Intentionally left blank. 



Knox County 



Generations Area 
Agency on Aging 



P.O. Box 314 
Vincennes, IN 47591 



(800) 742-9002 



"0 
33 
O 



Kosciusko County 



Koscriusko County 
Council on Aging & 
the Aged 



800 Park Avenue 
Warsaw, IN 46580 



(219) 267-2012 



LaGrange County 



LaGrange County 
Council on Aging 



109 E. Central 
LaGrange, IN 46761 



(219)463-4161 



Lake County 



Calumet 

Township 

Multi-Purpose 



1900 E. 41 st Avenue 
Gary, IN 46408 



(219) 981-4020 



69 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Lake County 



St. Anthony 
Medical Center 



1201 S. Main Street 
Crown Point, IN 46307 



(219) 757-6429 



Lake County 



St. Catherine 
Hospital 



4321 Fir Street (219)392-7777 

East Chicago, IN 46312 



Lake County 



St. Margaret 
Mercy Health Care 
Center, Dyer 



24 Joliet Street 
Dyer, IN 46311 



(219)864-2653 



"0 

o 

■n 



Lake County 



St. Mary Medical 
Center 



1 500 S. Lake Park Ave. 
Hobart, IN 46342 



(219)947-6581 



LaPorte County LaPorte Hospital 



1007 Lincoln Way 
LaPorte, IN 46352 



(219) 326-2338 



LaPorte County 



Michigan City 
Senior Center 



Washington Park 
Michigan City, IN 46360 



(219) 873-1504 



LaPorte County 



Swanson Activity 
Center for Older 
Adults 



910 State Street 
LaPorte, IN 46350 



(219) 326-5354 



Madison County 



Community 
Hospital of 
Anderson 



1504 N. Madison Ave. 
Anderson, IN 46011 



(765) 683-5333 



70 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Marion County 



Community 
Hospital East 



1500 N. Ritter 
Indianapolis, IN 46219 



(317) 355-5461 



Marion County 



Concord 

Multi-Service 

Center 



1310 S. Meridian Street 
Indianapolis, IN 46225 



(317) 637-4376 



Marion County Heritage Place 



4550 N. Illinois Street 
Indianapolis, IN 46208 



(317) 283-6662 



Marion County Robin Run Village 



Marion County 



6470 Robin Run West 
Indianapolis, IN 46268 



Shepherd's Center 
of Indianapolis 



10VV. 61st Street 
Indianapolis, IN 46208 



(317)293-5500 



(317)253-5768 



"0 
O 



Marion County 



Southeast 

Multi-Service 

Center 



901 Shelby Street 
Indianapolis, IN 46203 



(317)236-7400 
x34 



Marion County 



St. Francis 
Hospital & Health 
Care Center 



1600 Albany Street 
Beech Grove, IN 46107 



(317) 783-8277 



Marion County 



Wishard Memorial 
Hospital 



1001 W. 10th Street 
Indianapolis, IN 46202 



(317) 630-8790 



71 



Indiana Local Sponsors 



73 

o 



m 



Service Area 


Program Sponsor 


Address 


Phone Number 


Marshall County 


Marshall County 
Council on Aging 


314 E.Jefferson, Ste. B 
Plymouth, IN 46563 


(219)936-9904 


Miami County 


First Baptist 
Church 


53 E. Main 
Peru, IN 46970 


(765) 473-5683 


i 
Monroe County 


Bloomington 
Hospital 


619 W. First Street 
Bloomington, IN 47402 


(812) 353-9300 


Morgan County 


Barbara B. Jordan 
YMCA 


2039 E. Morgan Street 
Martinsville, IN 46151 


(765) 342-6688 


Noble County 


Noble County 
Council on Aging 


1 1 1 Cedar Street 
Kendallville, IN 46755 


(219) 347-4226 


Owen County 


Bloomington 
Hospital 


619 W. First Street 
Bloomington, IN 47402 


(812) 353-9300 


Perry County 


SWIRCA, Area 
Agency XVI 
Agency on Aging 


1 6 W. Virginia Street 
Evansville, IN 47737 


(800) 253-2188 


Porter County 


RSVP of Porter 
County 


1005 N. Campbell 
Valparaiso, IN 46384 


(219)464-1028 



72 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Posey County 


SWIRCA, Area 
Agency XVI 
Agency on Aging 


16 W. Virginia Street 
Evansville, IN 47737 


(800)253-2188 


Pulaski County 


Our Lady of Holy 
Cross 


7520 S. U.S. Highway 421 
San Pierre, IN 46374 


(219) 828-4111 


Putnam County 


Putnam County 
Hospital 


1542 S. Bloomington 
Greencastle, IN 46135 


(765) 653-5121 


Randolph County 


Life Stream 
Services 


1701 Pilgrim Boulevard 
Yorktown, IN 47396 


(800) 589-1121 
x183 


Ripley County 


Margaret Mary 
Community 
Hospital, Inc. 


321 Mitchell Avenue 
Batesville, IN 47006 


(812) 934-6624 



O 



Intentionally left blank. 



Scott County 



Scottsburg Senior 
Center 



183 S. 2nd Street 
Scottsburg, IN 47170 



(812) 752-5457 



Intentionally left blank. 



73 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Spencer County 



SWIRCA, Area 
Agency XVI 
Agency on Aging 



16 W. Virginia Street 
Evansville, IN 47737 



(800)253-2188 



St. Joseph County 



Hamilton 
Communities 



31889 Chicago Trail (219)654-3118 

New Carlisle, IN 46552 



St. Joseph County 



Holy Cross Senior 
Resource Center 



1024 N. Notre Dame Ave. 
South Bend, IN 4661 7 



(219)234-3179 



St. Joseph County 



St. Joseph County 



St. Joseph County 



St. Joseph County 



La Casa De 
Amistad, Inc. 
(Spanish) 



746 Meaden Street 
South Bend, IN 4661 7 



(219) 233-2234 



St. Joseph County Leighton Center 



534 N. Michigan Street 
South Bend, IN 46601 



(219)284-6628 



River Park 
Partnersip Center 



2214 Mishawaka Avenue 
South Bend, IN 46615 



(219) 245-6028 



Saint Paul's 
Retirement Center 



3602 S. Ironwood Drive 
South Bend, IN 46617 



(219) 234-3179 



St. Joseph 

Community 

Hospital 



214 W. 4th Street 
Mishawaka, IN 46544 



(219)258-1235 



74 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



St. Joseph County 



St. Joseph Library, 
North Liberty 
Branch 



1 05 West Center 
North Liberty, IN 46554 



(219)656-3664 



St. Joseph County 



St. Joseph 

Community 

Hospital 



214 West 4th Street 
Mishawaka, IN 46544 



(219) 258-1235 



St. Joseph County 



Walkerton Public 
Library 



300 Michigan Street 
Walkerton, IN 46574 



(219) 586-2933 



Sullivan, Vigo Counties 



Area VII Agency 
on Aging and 
Disabled 



1 71 8 Wabash Avenue 
Terre Haute, IN 47808 



(800) 489-1561 



Tippecanoe 
County 



Hanna Community 
Center 



1201 N. Eighteenth Street 
Lafayette, IN 47904 



(765) 742-0191 



o 



Intentionally left blank. 



Vanderburgh 
County 



SWIRCA, Area 
Agency XVI 
Agency on Agin^ 



16 W. Virginia Street 
Evansville, IN 47737 



(800) 253-2188 



Wabash County 



Wabash County 
Council on Aginj; 



239 Bond Street 

Wabash, IN 46992 



(219) 563-4475 



75 



m 



Indiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Warrick County 



SWIRCA, Area 
Agency on 
Aging 



16 W.Virginia Street 
Evansville, IN 47737 



(800) 253-2188 



Wayne County 



Centerville Senior 
Center 



1 1 1 S. Second Street 
Centerville, IN 47330 



(765) 855-5651 



Wayne County 



Richmond Senior 
Center 



1 600 S. Second Street 
Richmong, IN 47374 



(765) 983-7300 



Intentionally left blank. 



73 

o 



White County 



White County 
Council on Aging 



1 16 Marian 
Monticello, IN 47960 



(800)913-3582 



76 




IOWA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Senior Health Insurance Information Program (SHIIP) 

www.shiip.state.ia.us 

Toll-Free (800) 351-4664 
Toll (515) 281-5705 

Judith Conlin 

Iowa Department of Elder Affairs 

Executive Director 

200 10th Street 

Des Moines, IA 50319 

Kris Gross 

330 Maple Street 

Des Moines, IA 50319-0065 

Phone (515) 242-5190 

Fax (515)281-8449 

E-mail kris.gross@comm6. state. ia.us 



Program Summary 



The Iowa Senior Health Insurance Information Program (SHIIP) operates 
under an interdepartmental agreement between the Iowa Department of 
Elder Affairs and the Iowa Insurance Division in the Department of 
Commerce. SHIIP, in operation since 1990, has 3 full- time and 4 part- 
time staff, 200+ volunteers and 76 sponsors statewide. Volunteers provide 
face-to-face counseling in 74 of 99 counties. SHIIP has an Internet 
website and a toll-free consumer hotline operating 8:00 a.m.- 4:15 p.m., 
Monday-Friday. A bulletin is mailed to all Iowans three months prior to 
their 65th birthday. Consumer guides on a variety of topics are available 
to the public free of charge. SHIIP also contracts with two Hispanic 
organizations to provide services to Spanish-speaking beneficiaries in a 
multi-county area and works with the Department of the Blind to 
provide materials on tape or to translate in Braille. 



rn 



Additional Data 



Volunteer Counselors: 220 

State Staff (Paid) PT/FT: 3 Full Time & 4 Part Time 

Total Counties: 99 

Number of Counties Served: 74 

Number of local sponsoring organizations: 73 



17 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Alamakee County 



Veterans Memorial 
Hospital 



40 First St. SE 
Waukon, IA 52172 



(319) 568-3411 



Benton County 



Vinton HACAP Center 202 E. 4th Street 
Vinton, IA 52349 



(319)472-4761 



Blackhawk County 



Vintag Life-Convenant 2101 Kimball Ave., #130 (319)272-2190 
Medical Center Waterloo, IA 50203 



Blackhawk County 



Waterloo Senior Center 41 5 E. 7th Street 

Waterloo, IA 50703 



(319) 235-1919 



Blackhawk County 



Hawkeye Valley AAA 2101 Kimball Ave., Ste. 320 (800) 779-8707 
Waterloo, IA 50704 



m 



Blackhawk County 



Vintag Life-Sartor i 
Hospital 



2101 Kimball Ave., #130 
Waterloo, IA 50203 



(319) 272-2190 



Blackhawk County 



Golden Care Plus, 
Allen Hospital 



1 825 Logan Ave. 
Waterloo, IA 50703 



(319) 235-3590 



Blackhawk County 



Jese Cosby Senior 
Center 



1112 Mobile Street 
Waterloo, IA 50703 



(319) 234-1793 



78 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Boone County 



Boone County Hospital 1015 Union Street 
Boone, IA 50036 



(515)432-1127 



Buchanan County 



Buchanan County 
Senior Center 



400 5th Ave. NE (319) 334-701 1 

Independence, IA 50644 



Buena Vista County 



Buena Vista County 
Hospital 



P.O. Box 309 

Storm Lake, IA 50588 



(712) 732-4030 



Butler County 



Carroll, Guthrie, Sac 
Counties 



Circle of Friends 



Courthouse, Box 325 
Allison, IA 50602 



Elderbridge Agency on 514 N. Court, Ste. 1 
Aging Carroll, IA 51401 



(888) 824-2183 



(712) 792-3512 



73 
O 



Cass, Fremont, Harrison, Southwest 8 Senior 
Mills, Montgomery, Page, Services 
Pottawattamie, Shelby 
Counties 



3319 Nebraska Ave. 
Council Bluffs 51501 



(800) 432-9209 



Cerro Gordo County 



North Iowa Mercy 
Health Center 



84 Beaumont Dr. 
Mason City, IA 50401 



(515)424-7240 



Cherokee County 



Sioux Valley Hospital 300 Sioux Valley Dr. 
Cherokee, IA 51012 



(712) 225-5101 



79 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Chickasaw County 



New Hampton Senior 1 12 E. Spring Street 
Center New Hampton, IA 50659 



(515) 394-3173 



Clay, Dickinson, 
Lyon, O'Brien, 
Emmet, Osceola, Palo 
Alto Counties 



Northwest Agin^ 
Association 



2 Grand Avenue 
Spencer, IA 51301 



(800) 242-5033 



Clinton County RSVP 



202 Ankeny Bldg. 
Clinton, IA 52730 



(319) 243-7787 



73 

o 



Dallas County 



Des Moines County 



Fayette County 



HomeCare Services, 907 Main Street 
Inc. Adel, IA 50003 



Burlington Medical 
Center 



602 N. 3rd Street 
Burlington, IA 52601 



Dubque County The Finley Hospital 



350 N. Grandview 
Dubuque, IA 52001 



Fayette County Mercy Clinics 



1 29 8th Avenue 
Oelwein, IA 50662 



80 



(515)993-3158 



(319) 753-3544 



(319) 589-2673 



(319) 283-6000 



Palmer Lutheran Health 1 12 Jefferson Street (319) 422-381 1 

Center West Union, IA 52175 x226 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Greene County 



Greene County 
Medical Center 



1000W. Lincoln Way 
Jefferson, IA 501 29 



(515) 386-2114 



Grundy County 



Grundy County 201 E. J Street (319) 824-5421 

Memorial Hospital Grundy Center, IA 50639 



Hamilton County 



Hamilton Hospital 800 Ohio Street (515)832-7814 

Webster City, IA 50595 



Hancock County 



Hardin County 



Hancock Memorial 
Hospital 



P.O. Box 68 
Britt, IA 50438 



Iowa Falls Senior 
Services Center 



1217 College Street 
Iowa Falls, IA 50126 



(515) 843-3801 



(515) 648-9311 



73 
O 



Ida County 



Horn Memorial 
Hospital 



701 E. 2nd 

Ida Grove, IA 51445 



(712) 364-3311 



m 



Iowa County 



Marengo HACAP 
Center 



90 Court Avenue 
Marengo, IA 52301 



(319)624-7361 



Jackson County 



Jackson County Senior 900 E. Quarry 
Center Maquoketa, IA 52060 



(319) 652-6771 



81 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jefferson County 



Jefferson County 
Hospital 



400 Highland 
Fairfield, IA 52556 



(515)472-4111 



Johnson County 



Iowa City Senior 
Center 



28 S. Linn 

Iowa City, IA 52240 



(319) 356-5220 



Johnson County 



UIHC- Social 
Services 



200 Hawkins Drive 
Iowa City, IA 52242 



(319) 356-2207 



Johnson, County Mercy Hospital 



500 E. Market 
Iowa City, IA 52245 



(319) 339-3531 



Jones County 



Anamosa Hospital 



104 Broadway Place 
Anamosa, IA 52205 



(319)462-3588 



m 



Lee County 



Keokuk Area Hospital 1 600 Morgan 

Keokuk, IA 52632 



(319)524-7160 
x1486 



Linn County 



RSVP of Cedar Rapids 1 026 A. Avenue NE 

Cedar Rapids, IA 52402 



(319) 369-8774 



Louisa County 



Mercy Hospital 
Seniors Unlimited 



500 E. Market 
Iowa City, IA 52245 



(319) 339-3531 



82 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Lucas County 



RSVP- Lucas 1200 N. 7th 

County Health Center Chariton, IA 50049 



(515) 774-3226 



Marion County 



Crossroads of Pel la 712 Union 

Pel la, IA 50219 



(515) 628-1212 



Marshall County 



Marshal Itown 
Medical & Surgical 
Center 



3 South 4th Avenue 
Marshal Itown, IA 50158 



(515) 754-5399 



Monona County 



Muscatine County 



Burgess Memorial 
Hospital 



1600 Diamond Avenue 
Onawa, IA 51040 



Senior Resources, Inc. 1 1 7 W. 3rd 

Muscatine, IA 52761 



(712)423-2311 



(319) 263-7292 



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Muscatine County 



Multi-Cultural Center 312 Iowa Avenue 
of MCSA Muscatine, IA 52761 



(319) 263-9018 



Plymouth County Floyd Valley Hospital 



Highway E. East 
LaMarrs, IA 51031 



(712) 546-3385 



Polk County 



Hispanic Educational 
Resources 



828 SE Scott 

Des Moines, IA 50313 



(515) 242-0225 



83 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Polk County 



Polk County Elderly 
Svcs PEER Advocate 
Program 



1914 Carpenter Ave. 
Des Moines, IA 50314 



(515)286-3679 



Polk County 



West Des Moines 
United Methodist 
Church 



8th & Grand 

Des Moines, IA 50265 



(515) 279-0826 



Polk County 



Iowa Methodist 
Medical Center 



1 200 Pleasant 

Des Moines, IA 50309 



(515) 263-5227 



/0 

O 



Polk County 



Potawattamie County 



Mercy Hospital 



400 University Avenue 
Des Moines, IA 50314 



Council Bluffs Senior 900 S. 6th Street 
Center Council Bluffs, IA 51501 



(515) 643-2425 



(712) 323-5995 



m 



Poweshiek County 



Grinnell Regional 
Medical Center 



210-4th Avenue 
Grinnell, IA 50112 



(515)236-2588 



Ringgold County 



Greater Community 
Hospital 



1700 West Town line 
Creston, I A 50801 



(515)782-3848 



Sac County 



Elderbridge Area 
Agency on Aging 



514 N. Court, Ste. 1 
Carroll, IA 51401 



(800) 543-3265 



84 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Scott County 



Genesis Medical Center 1227 E. Rusholme Street (319) 421-1095 

Davvenport, IA 52803 



Scott County 



Center for Aging 
Services, Inc. 



1035 Kimberly 
Davenport, IA 52806 



(319)386-7477 



Sioux County 



First National Bank 



P.O. Box 249 

Sioux Center, IA 51250 



(712) 722-2791 



Story County 



Taylor County 



Mary Greeley Medical 111 Duff Avenue 
Center Ames, IA 50010 



Greater Community 
Hospital Auxiliary 



1700 West Town line 
Creston, IA 50801 



(515) 239-2210 



(515) 782-3848 



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Union County 



Greater Community 
Hospital Auxiliary 



1700 West Town line 
Creston, IA 50801 



(515) 782-3848 



Van Buren County 



Van Buren County 
Hospital 



Box 70 

Keosauqua, IA 52565 



(319)293-3171 



Wapello County 



Seneca Area Agency 
on Aging 



228 E. Seconf Street 
Ottumwa, IA 52501 



(800) 642-6522 



85 



Iowa Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Wapello County 



Ottumwa Regional 
Health Center Agin^ 
Right 



312 E. AltaVista 
Ottumwa, IA 52501 



(515)684-3110 



Warren County The Village 



1203 N. E Street 
Indianola, IA 50125 



(515)961-0877 



Washington County 



Washington HACAP P.O. Box 946 

Washington, IA 52353 



(319)653-7275 



7D 
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Wayne County 



Webster County 



Wayne County Hospital 1 700 West Town line 

Corydon, IA 50060 



Trinity Regional 
Hospital 



802 Kenyon Road 
Fort Dodge, I A 50501 



(515)872-2260 
x233 



(515)574-6445 



m 



Winneshiek County Winneshiek County 



901 Montgomery 
Decorah, IA 52101 



(319) 387-3007 



Woodbury County 



Marian Health Center 801 Fifth 

Sioux City, IA 51101 



(712) 279-2177 



Woodbury County 



St. Luke's Regional 
Medical Center 



2562 Pierce Street 
Sioux City, IA 51104 



(712) 279-3333 



86 



Iowa Local Sponsors 



Service Area Program Sponsor Address Phone Number 



Wright County Elderbridge AAA 22 N. Georgia (800)543-3265 

Mason City, IA 50401 



87 



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Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



KANSAS 



Senior Health Insurance Counseling for Kansas (SHICK) 

www.ksinsurance.org/shick 

Toll-Free (800) 860-5260 
Toll (316) 337-6010 

Connie Hubbell 

Kansas Department of Aging 

Secretary 

503 S. Kansas 

Topeka, KS 66603-3404 

Melissa Gregory- 
ISO S. Market, Suite 4030 
Wichita, KS 67202 
Phone (316) 337-6010 

Fax (316) 337-6018 

E-mail mgregory_99@yahoo.com 



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Program Summary 



Additional Data 



Senior Health Insurance Counseling for Kansas (SHICK) is administered 
by the Kansas Department of Aging with daily operation through the 
Kansas Insurance Department, Consumer Assistance Division. SHICK 
staff include one half-time project director, two full-time staff and one 
half-time intern whose primary responsibilities are to provide support to 
12 sponsoring organizations under annual contract with the SHICK 
program. Volunteers are available for each of the state's 105 counties. 
Through Internet access and fax technology, SHICK staff can 
communicate the latest information to even the most rural locations. 
SHICK also publicizes its webpage and toll-free hotline to reach people 
with Medicare. The toll-free line will soon have an area code routing 
system to relay calls to the assigned contact or exchange anywhere in the 
state. 



Volunteer Counselors: 300 

State Staff (Paid) PT/FT: 2 Full Time & 1 Part Time 

Total Counties: 105 

Number of Counties Served: 105 

Number of local sponsoring organizations: 17 



Kansas Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Butler County 



Butler County 
Extension 



206 N. Griffith 

El Dorado, KS 67042 



(316) 321-9660 



Butler, Harvey, Sedgwick Central Plains 
Counties 



510 N. Main, Rm. 306 
Wichita, KS 67203 



(316) 383-7298 



Sedgwick County 


County Extension 
Services 


7001 W. 21st North 
Wichita, KS 67205 


(316) 722-7721 


Douglas County 


Douglas County 
Senior Services 


745 Vermont 
Lawrence, KS 66044 


(785) 842-0543 


Anderson, Coffey, 
Franklin, Linn, Osage, 
Miami Counties 


East Central 
Kansas AAA 


132 South Main 
Ottawa, KS 66067 


(785) 242-7200 


Harvey County 


Harvey County 
Extension 


Courthouse, Box 583 
Newton, KS 67114 


(316) 283-6930 


Cloud, Chase, Clay, 
Dickinson, Ellsworth, 
Geary, Jewell, Lincoln, 
Lyon, Mitchell, Marion, 
Morris, Ottawa, 
Pottawatomi, Riley, 
Republic, Saline, 
Wabaunsee Counties 


North 
Central/Flint 

Hills AAA 


437 Houston 
Manhattan, KS 66502 


(785) 776-9294 



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m 



89 



Kansas Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Atchison, Brown, 
Doniphan, Jackson, 
Marshall, Nemaha, 
Washington Counties 



Northeast Kansas 

AAA 



526 Oregon 
Hiawatha, KS 66434 



(785) 742-7152 



Johnson County 



Northeast 

Multi-Services 

Center 



9307 W. 74th. St. 
Merriam, KS 76204 



(913)432-5158 



Cheyenne, Decatur, Ellis, 
Graham, Gove, Logan, 
Norton, Osborne, Phillips, 
Rawlins, Rooks, Russell, 
Sherman, Sheridan, Smith, 
Thomas, Trego, Wallace 
Counties 



Northwest Kansas 

AAA 



301 West 13th 
Hays, KS 67602 



(785) 628-8204 



73 
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Wyandotte County 



Providence 
Medical Center 



8929 Parallel Parkway 
Wyandotte, KS 661 12 



(913)596-4872 



m 



Leavenworth, Wyandotte Saint John 
Counties Hospital 



3500 South 4th Street 
Leavenworth, KS 66048 



(913)680-6020 



Chautauqua, Cowley, Elk, 
Greenwood, Harper, 
Kingman, McPherson, 
Reno, Rice, Sumner 
Counties 



South Central 
Kansas AAA 



1 1 2 W. 5th Avenue 
Arkansas City, KS 67005 



(316)442-0268 



Allen, Bourbon, Cherokee, Southeast Kansas 

Crawford, Cherokee, AAA 

Labette, Montgomery, 

Neosho, Woodson, Wilson 

Counties 



1 West Ash 
Chanute, KS 66720 



(316)431-2980 



90 



Kansas Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Barton, Clark, Comanche, 
Edwards, Finney, Ford, 
Greeley, Grant, Gray, 
Hodgeman, Hamilton, 
Haskel, Kearny, Kiowa, 
Lane, Meade, Morton, 
Ness, Pawnee, Pratt, Rush, 
Scott, Stafford, Stanton, 
Stevens, Seward, Wichita 
Counties 



Southwest Kansas 
AAA 



P.O. Box 1636 
Dodge City, KS 67801 



(316)225-8230 



Shawnee County 



Stormont-Vail 
Resource Center 



1 500 S.W. 1 0th 
Topeka, KS 66604 



(785) 354-6787 



Leavenworth, Wyandotte Wyandotte/ 
Counties Leavenworth AAA 



9400 State Avenue 
Kansas City, KS 661 1 2 



(913) 328-4532 



m 



91 




KENTUCKY 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Senior Health Insurance Assistance Program (SHIP) 

n/a 

Toil-Free (877) 293-7447 / TTY (888) 642-1 137 

Toll n/a 

Jimmy Helton 

Kentucky Cabinet for Health Services 

Secretary 

275 East Main Street 5W-A 

Frankfort, KY 40621 

Sandra Rolland 

275 East Main Street, 5W-A 

Frankfort, KY 40621 

Phone (502) 564-6930 

Fax (502) 564-4595 

E-mail sandra.rolland@mail. state, ky.us 



73 

o 



Program Summary 



m 



The Kentucky State Office of Aging contracts with 15 Area Development 
Districts (ADDs), the state's designated area agencies on aging in Kentucky. 
Four ADDs directly provide SHIP services, ten subcontract with legal service 
providers and one provides services through local senior citizen centers. The 
State also employs a part-time 3-member Information Team and 2 full-time 
members trained to dispense basic SHIP information in tandem with SHIP 
counselors. Access to SHIP services are available through a statewide toll-free 
telephone number and website that contains SHIP linkages. Emphasis is also 
placed on reaching special populations including the deaf and hard of 
hearing, visually impaired and Hispanics through extending counseling 
opportunities in non-traditional settings and providing population- 
appropriate materials such as Spanish language and Braille brochures. 



Additional Data 



Volunteer Counselors: 78 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 120 

Number of Counties Served: 120 

Number of local sponsoring organizations: 1 5 



92 



Kentucky Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Caldwell, Crittenden, 
Hopkins,Livingston, Lyon, 
Muhlenberg, Todd, Trigg 
Counties 



Christian County 
Senior Center 



409 East 7th Street 
Hopkinsville, KY 42240 



(270)886-4516 



Anderson, Boyle, Bourbon, Central Kentucky 

Clark, Estill, Fayette, Legal Services 

Franklin, Garrard, Harrison, 

Jessamine, Lincoln, Madison, 

Mercer, Nicholas, Powell, 

Scott, Woodford Nicholas 

Counties 



498 Georgetown Street 
Lexington, KY 40583 



(606) 233-4556 



Adair, Casey, Clinton, 
Cumberland, Green, 
McCreary, Pulaski, Russell, 
Taylor, Wayne Counties 



Appalachian 
Research & 
Defense Fund 



301 Greensburg Street 
Columbia, KY 42728 



(270) 384-4707 



Bell, Clay, Harlan, Jackson, Appalachian 
Knox, Laurel, Rockcastle, Research and 
Whitley Counties Defense Fund 



460 Court Square 
Barbourville, KY 40906 



(606)549-5115 



Knott, Leslie, Letcher, 
Perry, Breathitt, Lee, 
Owsley, Wolfe Counties 



Appalachian 
Research and 
Defense Fund 



P.O. Box 7220 
Hazard, KY41702 



(606)439-2315 



Floyd, Jonhson, Magoffin, 
Martin, Pike Counties 



Big Sandy ADD 



100 Resource Dr. 
Prestonsburg, KY41653 



(606) 886-2375 



Boyd, Carter, Elliott, 
Greenup, Lawrence 
Counties 



Northeast 
Kentucky Legal 
Services 



P.O. Box 1 040 
Morehead, KY 40351 



(606) 784-8921 



93 



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Kentucky Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Caldwell, Crittenden, Pennyrile Allied 

Hopkins, Livingston, Lyon, Community 

Muhlenberg, Todd, Trigg Services, Inc. 
Counties 



708 S. Liberty Street 
Hopkinsville, KY 42240 



(270) 886-6341 



Allen, Barren, Butler, Cumberland Trace 

Edmonson, Hart, Logan, Legal Services 
Metcalfe, Monroe, Simpson, 
Warren Counties 



1 032 College Street (270) 782-1 924 

Bowling Green, KY 42101 



Ballard, Calloway, Carlisle, Purchase Area 

Fulton, Hickman, Graves, Development 

Marshall, McCracken District 
Counties 



U.S. Highway 45N 
Mayfield, KY 42066 



(270) 247-7171 



rEj 












Bracken, Fleming, Lewis, 


Northeast 


P.O. Box 1 040 


(606) 784-8921 


-o 


Mason, Robertson 


Kentucky Legal 


Morehead, KY 40351 




» 


Counties 


Services 






O 










■n 


Daviess, Hancock, 
Henderson, McLean, 


Green River ADD 


3860 US Highway 60 West 
Owensboro, KY 42301 


(270) 926-4433 


"^ — 


Ohio, Union, Webster 








f™ 


Counties 








m 












Breckinridge, Grayson, 


Lincoln Trail 


613 College Street Road 


(270) 769-2393 




Hardin, Larue, Marion, 


ADD 


Elizabethtown, KY 42702 






Meade, Nelson, 










Washington Counties 









Bullitt, Henry, Jefferson, 
Oldham, Shelby, Spencer, 
Trimble Counties 



Legal Aid Society 



425 W. Muhammad Ali Blvd. (502) 584-1 254 
Lousville, KY 40402 



Bonne, Campbell, Carroll, 
Gallatin, Grant, Kenton, 
Owen, Pendleton 
Counties 



Northern 
Kentucky Legal 
Aid 



313 Greenup Street 
Covington, KY41011 



(606) 431-8200 



94 




LOUISIANA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Senior Health Insurance Information Program (SHIIP) 

www.ldi.ldi.state.la.us 

Toll-Free (800) 259-5301 

Toll (225) 342-5301 

Craig Johnson 

State of Louisiana Department of Insurance 

Deputy Commissioner 

950 North 5th Street 

Baton Rouge, LA 70804-9214 

Alan Heumann 

950 North 5th Street 

Baton Rouge, LA 70804-9214 

Phone (225) 342-6334 

Fax (225)342-5711 

E-mail aheumann@ldi. state, la.us 



Program Summary 



The Senior Health Insurance Information Program (SHIIP) is 
administered by the Office of Health Insurance, which is part of the 
Louisiana Department of Insurance. While counseling services are 
provided by State program staff through telephone or in person, SHIIP 
services are performed primarily through local sponsoring organizations. 
Most of the sponsors are located east of the Mississippi River where the 
majority of the senior population resides. SHIIP is expanding its presence 
in northern and western Louisiana, as well as in the cities, in an effort to 
serve vulnerable and underserved seniors. SHIIP publications are available 
on a website maintained by the Department of Insurance for SHIIP. 



rn 



Additional Data 



Volunteer Counselors: 96 

State Staff (Paid) PT/FT: 4 Full Time 

Total Counties: 64 

Number of Counties Served: 21 

Number of local sponsoring organizations: 16 
(Not all listed on the following pages.) 



95 



Louisiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Orleans Parish 



SPUR 



4948 Chef Menteur Hwy. (504) 945-0900 
New Orleans, LA 701 26 



Tangipahoa Parish 



Tangipahoa Voluntary 106 North Bay 
Council on Aging Amite, LA 70422 



(504) 748-7486 



St. Tammany 
Parish 



St. Tammany Parish 1 202 S. Tyler Street 

Hospital Covington, LA 70433 



(504) 898-4043 



St. Martin Parish 



Lafourche Parish 



Quachita Parish 



Terrebonne Parish 



Jefferson Parish 



St. Martin Council on 51 1 Wild Cherry Lane 
Aging Breaux Bridge, LA 70517 



(318)332-3063 



St. Anne General 
Hospital 



P.O. Box 440 
Raceland, LA 70394 



(504) 537-8262 



Quachita Council on P.O. Box 14363 
Aging Monroe, LA 71201 



(318) 387-0535 



Terrebonne General 
Outreach Center, 
Southland Mall 



5953 W. Park Ave., Ste. 3003 (504) 876-7577 
Houma, LA 70364 



Jefferson Council on 
Aging 



P.O. Box 73769 
Metairie, LA 70033 



(504) 888-5880 



96 



Louisiana Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jefferson, St. Charles, 
St. John the Baptist, 
St. James Parishes 



Jefferson Community 
Action Program 



1221 Elmwood Pk. Blvd.,Ste. 402 (504) 736-6900 
Harahan, LA 70123 



Lafourche Parish 



Lafourche Council on P.O. Box 500 
Aging Raceland, LA 70394 



(504) 537-3446 



East Baton Rouge 
Parish 



East Baton Rouge 
Council on Aging 



5790 Florida Blvd. (225) 923-8000 

Baton Rouge, LA 70806 



Calcasieu Parish 



Caddo Parish 



Calcasieu Area Agency P.O. Box 6403 (800) 223-5872 

on Aging Lake Charles, LA 70606 



Caddo Council on 
Aging 



4140 Greenwood Road 
Shreveport, LA 71109 



(318) 632-2080 



O 



Bossier Parish 



Bossier Council on 
Aging 



P.O. Box 8606 
Bossier, LA 71 1 1 1 



(318) 741-7358 



rn 



St. Charles Parish 



St. Charles Council on 5940 Pine St. 
Aging Hahnville, LA 70057 



(504) 783-6683 



Orleans Parish 



Orleans Council on 2475 Canal Street, 4th Floor (504) 821-4121 

Aging New Orleans, LA 701 79 



97 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



MAINE 



Maine State Health Insurance Assistance Program (SHIP) 



www.state.me.us 



Toil-Free (800) 750-5353 



Toll 



(207) 623-1797 



Christine Gianopoulos 

Bureau of Elder and Adult Services 

Director 

1 1 State House Station 

Augusta, ME 04333 

Mary Walsh 

35 Anthony Avenue 

Augusta, ME 04333 

Phone (207) 624-5335 

Fax (207) 624-5361 

E-mail mary.walsh@state.me.us 



Program Summary 



Additional Data 



While the Maine SHIP grant is administered by the Bureau of Elder and 
Adult Services (BEAS), the program is actually a partnership between the 
BEAS, five area agencies on aging (AAA), the Bureau of Insurance, and the 
Legal Services for the Elderly (LSE). The Program Manager is responsible 
for program administration, and training activities as well as project 
coordination among the partners. Counseling and outreach activities are 
performed primarily by and at the AAAs. Staff attorneys at the LSE 
Hotline counsel beneficiaries by phone and refer them to AAAs if face-to- 
face assistance is required, while the Department of Insurance furnishes 
relevant publications and offers consultation and training support. 



Volunteer Counselors: 63 

State Staff (Paid) PT/FT: 2 Part Time 

Total Counties: 16 

Number of Counties Served: 16 

Number of local sponsoring organizations: 6 



98 



Maine Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Aroostook County 



Aroostook Area 
Agency on Aging 



33 Davis Street (800) 439-1 789 

Presque Isle, ME 04769 



Cumberlan, York Counties Southern Maine Area 307 Cumberland Ave. 

Agency on Aging Portland, ME 041 04 



(800) 427-741 1 



Piscataquis, Hancock, 
Washington Counties 



Eastern Agency on 
Aging 



450 Essex Street 
Bangor, ME 04401 



(800)432-7812 



Knox, Lincoln, Waldo, 
Somerset, Sagadahoc, 
Kennebec Counties 



Senior Spectrum 



Androscoggin, Franklin, 
Oxford Counties 



SeniorsPlus 



One Weston Court 
Augusta, ME 04338 



465 Main Street 
Lewiston, ME 04243 



(800)639-1553 



(800)427-1241 



73 
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99 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



MARYLAND 



Senior Health Insurance Assistance Program (SHIP) 
www.ooa.state.md.us 



Toil-Free 
Toll 



(800) 243-3425 
(410)767-1100 



Sue F. Ward 

Maryland Department of Aging 

Secretary 

301 W. Preston Street, Room 1007 

Baltimore, MD 21201 

Michelle Holzer 

301 West Preston Street 

Baltimore, MD 21201 

Phone (410) 767-1074 

Fax (410) 333-7943 

E-mail mph@mail.ooa.state.md.us 



73 
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Program Summary 



Additional Data 



The Maryland Department of Agings (DoA) Senior Health Insurance 
Assistance Program (SHIP) has been in operation since 1987. The Maryland 
SHIP is part of the DoA's Client/Community Services Division. SHIP funds 
are granted to all 19 Area Agencies on Aging (AAAs) that serve Maryland's 
24 jurisdictions (23 counties and Baltimore City). A part time state program 
director oversees 19 local SHIP coordinators. SHIP services originate at one 
of two points of entry: through the DoA's toll-free or through a local access 
telephone system, and may either be directly assisted by the SHIP Program 
Director or referred to the local SHIP. Maryland's Curb Abuse in Medicare 
and Medicaid Program (CAMM), started in 1997 and funded by the 
Administration on Aging, has been a significant partner with the SHIP to 
train and educate counselors and the public on issues related to Medicare 
and Medicaid fraud, abuse and waste. 



Volunteer Counselors: 150 

State Staff (Paid) PT/FT: 1 Part Time 

Total Counties: 24 

Number of Counties Served: 24 

Number of local sponsoring organizations: 19 



100 



Maryland Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Allegany County 



Senior Health Insurance 19 Frederick Street (301) 777-5970 

Program Cumberland, MD 21 502 



Anne Arundel 
County 



Anne Arundel County 2666 Riva Road, Ste. 400 (410) 222-4464 
Office on Aging Annapolis, MD 21401 



Baltimore City 



Baltimore City 34 Market Place, Ste. 300 (410) 396-4932 

Commission on Aging Baltimore, MD 21202 



Baltimore County 



Calvert County 



Baltimore County 61 1 Central Avenue 

Department on Aging Towson, MD 21204 



(410)887-2594 



Calvert County Office 450 West Dares Beach Road (301 ) 855-1 1 70 
on Aging Prince Frederick, MD 20678 



75 
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Carroll County 



Carroll County 
Bureau of Aging 



1 25 Stoner Avenue (41 0) 876-3363 

Westminster, MD 21157 



m 



Cecil County 



Cecil County 214 North Street 

Department of Aging Elkton, MD 21921 



(410)996-5295 



Charles County 



Charles County Aging 8190 Port Tobacco Road 
Services Port Tobacco, MD 20677 



(301)934-9305 



101 



Maryland Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Dorchester, 
Somerset, 
Wicomico, 
Worcester Counties 



MAC, Inc. 



1 504 Riverside Drive 
Salisbury, MD 21801 



(410) 742-0505 



Frederick County 



Frederick County 
Commission on Agin^ 



520 North Market Street 
Frederick, MD 21701 



(301)694-1604 



Garrett County 



Garrett County Area 1 04 East Centre Street 
Agency on Aging Oakland, MD 21550 



(301) 334-9431 



o 



Harford County 



Howard County 



Harford County Office 145 Hickory Avenue 
on Aging Bel Air, MD 21014 



(301) 334-9431 



Howard County Office 5470 Ruth Keeton Way 
on Aging Columbia, MD 21044 



(410) 638-3025 



m 



Kent, Caroline, 
Talbot Counties 



Upper Shore Aging 



400 Brooklets Avenue 
Easton, MD 21601 



(410) 822-2869 



Montgomery 
County 



Montgomery County 1 841 Muncaster Road (301 ) 590-281 9 

Coorperative Extension Derwood, MD 20855 

Service 



Prince George's 
County 



Prince George's County 501 2 Rhode Island Avenue (301 ) 699-2893 
Aging Services Division Hayattsville, MD 20781 



102 



Maryland Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Queen Anne's 
County 



Queen Anne's County 104 Powell Street 
Dept. of Aging Centreville, MD 21 61 7 



(410) 758-0848 



St. Mary's County 



St. Mary's County 
Office on Aging 



P.O. Box 653 (301)475-4444 

Leonardtown, MD 20650 



Washington 
County 



Washington County 9 Public Square 
Commission on Aging Alexander House 

Hagerstown, MD 21740 



(301) 790-0275 



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103 




MASSACHUSETTS 



Program Name 


Serving Health Information Needs of Elders (SHINE) 


SHIP Website 


n/a 


Beneficiary Contact 


Toil-Free (800) 882-2003 




Toll (617) 727-7750 



Administrative Agency 



Program Coordinator 



Lillian Glickman 

Massachusetts Executive Office of Elders Affairs 

Secretary 

1 Ashburton Place, 5th Floor 

Boston, MA 02108 

Mary Kay Browne 

1 Ashburton Place, 5 th Floor 

Boston, MA 02108 

Phone (617) 222-7435 

Fax (617) 727-9368 

E-mail mary.k.browne@state.ma.us 



Program Summary 



m 



The Massachusetts Executive Office of Elder Affairs (Elder Affairs) 
administers the SHIP in partnership with 17 regional subcontracting 
agencies, including municipal councils on aging and area agencies on 
aging. Paid state staff oversee the local sponsoring organizations which are 
managed by paid part time regional program directors and supported by 
volunteer counselors. Initial certification training is provided by the state's 
authorized trainers, including state staff. Ongoing monthly training, as 
well as regional pubicity and outreach, is conducted by the regional 
program directors. Beneficiaries access services through a statewide toll- 
free telephone system which routes calls to the nearest local sponsor or by 
calling or local counseling site and scheduling an appointment. 



Additional Data 



Volunteer Counselors: 500 

State Staff (Paid) PT/FT: 2 Full Time / 2 Part Time 

Total Counties: 12 

Number of Counties Served: 12 

Number of local sponsoring organizations: 17 



104 



Massachusetts Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Chelsea, Maiden, Revere, Mystic Valley Elder 
Winthrop Counties Services 



300 Commercial Street 
Maiden, MA 02148 



(781) 324-7705 



Berkshire County 



Elder Services of 
Berkshire County 



66 Wendell Avenue 
Pittsfield, MA 01 201 



(800) 957-3557 



Franklin, (Springfield, MA) Franklin County 
Counties Home Care 



330 Montague City Road (800) 498-4232 
Turners, MA 01 376 



Hampden, (Springfield, MA) Springfield Dept. of 
Counties Elder Services 



45 East Court Street 
Springfield, MA 01 103 



(800) 307-4463 



Worcester, (Worcester, 
Fitchberg) County 



Central Mass 
Agency on Agin^ 



360 West Boylston Street (800) 244-3032 
West Boylston, MA 01583 



O 



Middlesex, Norfolk 
Counties 



BayPath Elder 
Services 



354 Waverly Street (800) 287-7284 

Framingham, MA 01583 



Norfolk County 



Health and Social 
Services 
Consortium, Inc. 



1 Merchant Street 
Sharon, MA 02067 



(800) 462-5221 



North Shore, South Essex Danvers COA 
Counties 



25 Stone Street 
Danvers, MA 01 923 



(800)598-1122 



105 



Massachusetts Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Middlesex County 



Minuteman Home 24 Third Avenue 

Care Burlington, MA 01 803 



(781)272-7177 



Merrimack Valley, North Elder Services of 
Essex Counties Merrimack Valley 



360 Merrimack St. Bldg. 5 (800) 892-0890 
Lawrence, MA 01843 



West Suburban, Middlesex, Needham COA 
Norfolk Counties 



83 Pickering Street 
Needham, MA 02192 



(61 7) 964-5009 



Norfolk, Plymount 
Counties 



Quincy COA 



83 Saratoga Street 
Quincy, MA 021 71 



(617)376-1247 



Suffolk County 



Commission on 
Affairs of the Elderly 



Boston City Hall 
Boston, MA 02201 



(617)635-3995 



m 



Bornstable, Dukes, 
Nanteket Counties 



Chatham COA 



193 Stoney Hill Road 
Chatham, MA 02633 



(800) 334-9999 



Plymouth County Middleborough 

COA 



558 Plymouth Street (508) 946-2489 

Middleborough, MA 02346 



Bristol, Plymouth Counties Coastline Elderly 

Services. 



1 646 Purchase Street (508) 993-65 1 

New Bedford, MA 02740 



106 



Massachusetts Local Sponsors 



Service Area Program Sponsor Address Phone Number 



Bristol County Attleboro COA 25 So. Main Street (800)987-2510 

Attleboro, MA 02703 



107 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



MICHIGAN 



Medicare/Medicaid Assistance Program (MMAP) 

n/a 

Toll-Free (800) 803-7174 
Toll n/a 

Lynn Alexander 

Michigan Office of Services to the Aging 

Deputy Director 

611 West Ottawa, 3rd Floor 

Lansing, MI 48909 

Sarah Slocum 

6105 West Street Joseph Hwy, Suite 209 

Lansing, MI 48917 

Phone (517)622-5226 

Fax (517) 622-4217 

E-mail slomath@acd.net 



Program Summary 



Additional Data 



MMAP is administered by the Michigan Office of Services to the Aging 
which contracts with the Area Agencies on Aging Association of Michigan 
to provide counseling. Forty-six volunteer coordinators are supervised by a 
statewide coordinator and an assistant. MMAP maintains an international 
toll-free line routing callers to the nearest MMAP office and has contracted 
with the Saginaw-Chippewa Indian tribe in a special outreach effort. 



Volunteer Counselors: 400 

State Staff (Paid) PT/FT: 3.1 Full Time 

Total Counties: 83 

Number of Counties Served: 83 

Number of local sponsoring organizations: 40 



108 



Michigan Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jackson County 



Department on 
Aging 



1 34 W. Cortland Street 
Jackson, Ml 49201 



(517) 788-6880 



Hillsdale County Senior Center 



51 Griswold Street 
Hillsdale, Ml 49242 



(517)437-2422 



Lenawee County 



Department on 
Aging 



1040 S. Winter Street 
Adrian, Ml 49221 



(517) 264-5280 



Kalamazoo County Senior Services Inc. 



Barry County 



918 Jasper 
Kalamazoo, Ml 49001 



Commission on 
Aging 



120 N. Michigan Ave. 
Hastings, Ml 49058 



(616) 382-0515 



(616) 948-4856 



"0 
O 



St. Joseph County 



Commission on 
Aging 



103 S. Douglas Ave. 
Three Rivers, Ml 49093 



(616)279-8083 



rn 



Eaton County 



Capitol Area 

Community 

Services 



1370 N. Clinton Trail 
Charlotte, Ml 48813 



(517) 543-6075 



Clinton County 



Capitol Area 

Community 

Services 



1 000 E. Sturgis, Suite One (517) 224-7998 
St. Johns, Ml 48879 



109 



Michigan Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Saginaw County 



Commission on 

Aging 



2355 Schust Rd 
Saginaw, Ml 48603 



(517) 793-1657 



Clare-Gladwin County Services for the 

Aging 



101 W. Michigan 
Farwell, Ml 48622 



(517) 588-9816 



Gratiot County 



Commission on 
Aging 



615 S. Pine River St. 
Ithaca, Ml 48847 



(517) 875-5286 



70 
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Isabella County 



Commission on 
Aging 



3480 S. Isabella 

Mt. Pleasant, Ml 48858 



Midland County Council on Aging 



1 1 1 Strosacker Center 
Midland, Ml 48640 



Sanilac, Tuscola, Huron 
Counties 



Human 

Development 

Commission 



227 N. Elk 
Sandusky, Ml 48471 



(517) 772-0748 



Ionia County 



Commission on 
Aging 



1 1 5 Hudson Street 
Ionia, Ml 48846 



Lake County Council on Aging 



P.O. Box 296 

Baldwin, Ml 49304 



110 



(517)835-3041 



(810) 648-4497 



(616) 527-5955 



(800) 803-7174 



Michigan Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Mason County 



Senior Center 



140 S. Main 
Scottville, Ml 49454 



(616) 757-4705 



Mecosta County 



Commission on 
Aging 



1 2954 80th Ave. 
Mecosta, Ml 49332 



(231) 972-2884 



Montealm County 



United Memorial 
Hospital 



615 Bower Street 
Greenville, Ml 48838 



(616) 754-4691 



Newaygo County 



Wasbtenaw County 



Commission on 
Aging 



93 S. Gibbs 
Newaygo, Ml 49349 



Catholic Social 
Services 



5361 McAuley Dr. 
Ann Arbor, Ml 48106 



(231) 689-2100 



(734) 712-3625 



?3 
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Detroit, Hamtramck, 
Highland Park, Grosse 
Pointes, Harper Woods 
Cities 



Region 1 A Detroit 
Area Agency on 
Aging 



11 00 Michigan Bldg. 
Detroit, Ml 48226 



(313) 222-5320 



m 



Livington, Macomb, Region IB Area 

Monroe, Oakland, St. Clair, Agency on Aging 
Washtenaw Counties 



29100 Northwestern 
Southfield, Ml 48034 



(248) 262-9226 



Wayne County 



The Senior 
Alliance, Inc. 



3850 Second Street 
Suite 201 
Wayne, Ml 48184 



(734) 722-2830 



111 



Michigan Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jackson, Hillsdale, 
Lenawee Counties 



Region 2 Area 
Agency on Aging 



P.O. Box 646 
Adrian, Ml 49221 



(517)265-7881 



Kalamazoo County 



Area Agency on 
Aging 3-A 



3299 Gull Road 
Nazareth, Ml 49074 



(616) 373-5153 



Calhoun County 



Area Agency on 
Aging 3-B 



200 W. Michigan Ave. 
Battle Creek, Ml 4901 7 



(616)966-2566 



Branch, St. Joseph 
Counties 



Area Agency on 
Aging 3-C 



809 Marshall Road 
Coldwater, Ml 49036 



Berrien, Cass, Van Buren Region 4 Area 
Counties Agency on Aginj 



2900 Lakeview Avenue 
St. Joseph, Ml 49085 



Genesee, Lapeer, 
Shiawassee Counties 



Region 5 Valley 
Area Agency on 
Aging 



71 1 N. Saginaw 
Room 325-A 
Flint, Ml 48503 



Clinton, Eaton, Ingham Region 6 

Counties Tri-County Office 

on Aging 



5303 S. Cedar Street 
Lansing, Ml 48911 



Bay, Clare, Gladwin, Region 7 Area 

Gratiot, Huron, Isabella, Agency on Aging 
Midland, Saginaw, Sanilac, 
Tuscola Counties 



1 26 Washington Ave. 
Bay City, Ml 48708 



112 



(888)615-8009 



(616)983-0177 



(810) 239-7671 



(517)887-1440 



(800) 758-1637 



Michigan Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Allegan, Ionia, Kent, Lake, Region 8 Area 
Mason, Mecosta, Agency on Aging 

Montcalm, Newaygo, 
Osceola Counties 



1279 Cedar NE 

Grand Rapids, Ml 49503 



(616)456-5664 



Alconna, Arenac, Alpena, 
Cheboygan, Crawford, 
Losco, Montmorency, 
Ogemaw, Oscoda, Otsego, 
Pesque Isle, 
Roscommon Counties 



Region 9 Area 
Agency on Aging 



2375 Gordon Rd. 
Alpena, Ml 49707 



(517) 356-3474 



Antrim, Benzie, Region 10 Area 

Charlevoix, Emmet, Grand Agency on Aging 
Traverse, Kalkaska, Leelanau, 
Manistee, Missaukee, 
Wexford Counties 



1 609 Park Drive 
Traverse City, Ml 49685 



(616) 947-8920 



Alger, Baraga, Chippewa, Region 1 1 Area 
Delta, Dickinson, Gogebic, Agency on Aging 
Houghton, Iron, Keweenaw, 
Luce, Mackinac, Marquette, 
Menominee, Ontonagon, 
Schoolcraft Counties 



2501 14th Ave. S. 
Escanaba, Ml 49829 



(906) 786-4701 



Muskegon, Oceana, 
Ottawa Counties 



Association Office 



Gratiot County 



Region 14 Area 
Agency on Agin^ 



255 W. Sherman (231 ) 739-5858 

Muskegon Heights, Ml 49444 



Area Agencies on 
Aging 



6105W. St. Joseph, 
Suite 209 
Lansing, Ml 48917 



(517)886-1029 



Greatlakes Renal 
Network 



330 S. Pine River St. 
Alma, Ml 48801 



(517)466-3285 



113 



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Michigan Local Sponsors 



Service Area Program Sponsor Address Phone Number 



Statewide Saginaw-Chippewa 7070 E. Broadway (517)772-5700 

Indiana Tribe Mt. Pleasant, Ml 48858 



114 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



MINNESOTA 



Minnesota Health Insurance Counseling Program (HIC) 

www.dhs.state.mn.us/aging 

Toil-Free (800) 333-2433 
Toll n/a 

James Varpness 

Minnesota Board on Aging 

Executive Director 

444 Lafayette Road 

St. Paul, MN 55155-3843 

Krista Boston 

444 Lafayette Road 

St. Paul, MN 55155-3843 

Phone (651) 296-0378 

Fax (612) 297-7855 

E-mail krista.boston@state.mn.us 



Program Summary 



Additional Data 



Health Insurance Counseling (HIC) was created in 1993 under the 
Minnesota Board on Aging which houses a fulltime coordinator for 52 
local programs. A part-time Medicare+Choice coordinator works with the 
Medicare Aware Alliance, which includes SSA, Medicare contractors, State 
Insurance Department and Medicaid offices, to assist HIC counselors in 
understanding Medicare+Choice issues. Minnesota's participation in 
Operation Restore Trust has provided HIC counselors with skills in fraud 
identification and reporting techniques. A nationally accessible toll-free 
phone number, the Senior Linkage Line, is part of the information and 
assistance network that refers calls to the HIC program. Special outreach 
to the underserved includes Spanish and Hmong language services, 
assistance to residents of HUD housing sites, and county advocates to 
reach rural communities. Other outreach efforts targeting the low income 
elderly include QMB/SLMB & The Senior Drug Program. 



Volunteer Counselors: 500 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 87 

Number of Counties Served: 87 

Number of local sponsoring organizations: 1 3 



115 



Minnesota Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Aitkin, Carlton, Cook, 
Itasca, Koochiching, 
Lake, St. Louis Counties 



Arrowhead Area 
Agency on Aging 



221 West 1st Street 
Duluth, MN 55802 



(218) 722-5545 



Benton, Sherburne, 
Stearns, Wright Counties 



Central Minnesota 
Council on Aging 



600 25th Ave. South 
St. Cloud, MN 56301 



(320) 253-9349 



Chisago, Isanti, Kanabec, 
Mille Lacs, Pine Counties 



East Central Regional 

Development 

Commission 



1 00 South Park Street 
Mota, MN 55051 



(320) 679-4065 



SB 

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m 



Big Stone, Chippewa, 
Lac Qui Parle, Swift, 
Yellow Medicine 
Counties 



Upper Minnesota 
Valley Area Agency 
on Aging 



323 West Schlieman 
Appleton, MN 56208 



Blue Earth, Brown, Region Nine Area 

Faribault, LeSueur, Nicollet Agency on Aging 
Sibley, Martin, Waseca 
Watonwan Counties 



410 Jackson Street 
Mankato, MN 56001 



Kandiyohi, McLeod, 
Meeker, Renville 
Counties 



Mid-Minnesota Area 
Agency on Aging 



333 E. 6th St, LL 
Willmar, MN 56201 



(320)289-1981 



(507) 387-5643 



(218)894-1328 



Becker, Clay, Douglas, 
Grant, Otter, Tail, Pope, 
Stevens, Traverse, Wilkin 
Counties 



West Central Area 
Agency on Aging 



P.O. Box 726 

Fergus Falls, MN 56537 



(218) 739-4617 



Dodge, Fillmore, Southeastern MN 

Freeborn, Goodhue, Area Agency on 

Houston, Mower, Olmsted, Aging, Inc. 
Rice, Steele, Wabasha, 
Winona Counties 



421 SW 1 Ave., Rm. 201 
Rochester, MN 55902 



(507) 288-6944 



116 



Minnesota Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Beltrami, Clearwater, 
Hubbard, Lake of the 
Woods, Mahnomen 
Counties 



Headwaters Area 
Agency on Aging 



403 4th Street 
Bemidji, MN 56601 



(218) 751-3108 



Kittson, Marshall, 
Norman, Pennington, 
Polk, Red Lake, Roseau 
Counties 



Northwest Area 
Agency on Aging 



1 1 5 South Main Ave. 
Warren, MN 56762 



(218) 745-6733 



Cass, Crow Wing, 
Morrison, Todd, Wadena 
Counties 



Region Five Area 
Agency on Aging 



61 1 Iowa 

Staples, MN 54679 



(218) 894-3233 



Cottonwood, Jackson, 
Lincoln, Lyon, Murray, 
Nobles, Pipestone, 
Redwood, Rock Counties 



Southwestern Area 
Agency on Aging 



2401 Broadway Ave. 

Suite 2 

Slayton, MN 56172 



Anoka, Carver, Dakota, Metro Area Agency 
Hennepin, Ramsey, Scott, on Aging, Inc. 
Washington Counties 



1 600 University Ave. 

Suite 300 

St. Paul, MN 55104 



117 



(507) 836-8547 



(651)641-8612 



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MISSISSIPPI 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



MS Insurance Counseling and Assistance Program (MICAP) 

www. mdhs . state . ms . us 

Toil-Free (800) 948-3090 
Toll (601) 359-4929 

Fran Bridges 

Mississippi Department of Human Services 

Director 

750 North State Street, Suite 606 

Jackson, MS 39202 

Ivory Craig 

750 N. State Street 

Jackson, MS 39202 

Phone (601) 359-4956 

Fax (601) 359-4370 

E-mail icraig@mdhs.state.ms.us 



Program Summary 



m 



Mississippi's Insurance Counseling and Assistance Program (MICAP) is 
administered through the Department of Human Services, Aging and 
Adult Services Division. At the state level, a full time coordinator provides 
technical support and training. Local services are provided by 10 Area 
Agencies on Aging (AAA), each staffed by a full-time local coordinator. 
MICAP services are accessed via a nationwide toll-free line that directly 
routes the call depending on the caller's location. Mississippi's geography 
presents a challenge as MICAP works to reach underserved populations. 
Activities targeted to reach rural beneficiaries include hosting health fairs, 
partnering with churches and post offices in rural areas, and developing 
plain language materials 



Additional Data 



Volunteer Counselors: 80 

State Staff (Paid) PT/FT: 1 Full Time 

Total Counties: 82 

Number of Counties Served: 82 

Number of local sponsoring organizations: 10 



118 



Mississippi Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Copiah, Hinds, 
Madison, Rankin, 
Simpson, Warren, 
Yazoo Counties 



Central MS Area 
Agency on Aging 



P.O. Box 4935 
Jackson, MS 39296 



(800) 315-3103 



Alcorn, Benton, 
Marshall, Prentiss, 
Tippah, Tishomingo 
Counties 



Northeast MS Area 
Agency on Aging 



P.O. Box 600 
Booneville, MS 38829 



(800) 745-6961 



Clark, Jasper, 
Kemper, Lauderdale, 
Leake, Neshoba, Newton, 
Scott, Smith Counties 



East Central Area 
Agency on Aging 



P.O. Box 499 
Newton, MS 39345 



(800) 264-2007 



Bolivar, Humphreys, 
Sharkey, Issaquena, 
Sunflower, Washington 
Counties 



South Delta Area 
Agency on Aging 



P.O. Box 1 776 
Greenville, MS 38702 



(800) 898-3055 



Choctaw, Clay, 
Noxubee, Oktibbeha, 
Webster, Winston, 
Lowndes Counties 



Covington, Forrest, 
George, Greene, 
Hancock, Harrison 
Jackson, Jefferson 
Davis, Jones, 
Lamar, Marion, 
Pearl River, Perry, 
Stone, Wayne 
Counties 



Golden Triangle Area 
Agency on Aging 



P.O. Box 828 

Starkville, MS 39760 



(888) 324-9000 



Southern MS Area 
Agency on Aging 



rn 



201 5 A 1 5th Street 
Gulfport, MS 39501 



(800)444-8014 



Attala, Carroll, 
Grenada, Holmes, 
Leflore, Montgomery, 
Yalobusha Counties 



North Central Area 
Agency on Aging 



71 1 B. South Applegate 
Winona, MS 38967 



(888)427-0714 



119 



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Mississippi Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Adams, Amite, Claiborne Southwest MS Area 
Franklin, Jefferson, Lawrence, Agency on Aging 
Lincoln, Pike, Walthall, 
Wilkinson Counties 



100 South Wall Street 
Natchez, MS 39120 



(800) 338-2049 



Coahoma, Desoto, 
Panola, Quitman, 
Tallahatchie, Tate, 
Tunica Counties 



North Delta Area 
Agency on Aging 



P.O. Box 1488 
Batesville, MS 38601 



(800) 844-2433 



Calhoun, Chickasaw, 
Itawamba, Lafayette, 
Lee, Monroe, Union, 
Pontotoc Counties 



Three Rivers Area 
Agency on Aging 



P.O. Box 690 
Pontotoc, MS 38863 



(877)489-6911 



120 




MISSOURI 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Community Leaders Assisting the Insured of MO (CLAIM) 

n/a 

Toll-Free (800) 390-3330 
Toll n/a 

Chris Kehr 

Missouri State Department of Insurance 

Director 

P.O. Box 690, Truman Bldg. 

Jefferson City, MO 65102 

Jay Dobbs 

3425 Constitution Court, Suite E 
Jefferson City, MO 65109 
Phone (573)893-7900x198 
Fax (573) 893-5827 

E-mail jay@mpcrf.org 



Program Summary 



The Missouri Department of Insurance subcontracts services for the 
Community Leaders Assisting the Insured of Missouri (CLAIM) Program 
to the Missouri Patient Care Review Foundation (MPCRF). CLAIM has 
six full and part-time staff, including a director of 
communications/education, the program administrator, two training 
specialists, a customer service representative, and a customer service 
counselor. Most local sponsors are hospitals, with satellite counseling 
services in other accessible locations. CLAIM maintains a natoinwide toll- 
free hotline, equipped with an automatic response unit available 9:00 a.m. 
to 4:00 p.m.weekdays. 



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Additional Data 



Volunteer Counselors: 210 

State Staff (Paid) PT/FT: 6 Full Time 

Total Counties: 115 

Number of Counties Served: 57 

Number of local sponsoring organizations: 90 



121 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Chariton, Carroll, AAA-Warrensburg 

Lafayette, Saline Johnson, 
Petlis, Henry, Benton, 
St. Clair, Hickory Counties 



1 06 West Young St. 
Warrensburg, MO 64093 



(888)515-6565 



St. Louis County Affton Senior Center 



9801 McKenzie 

St. Louis, MO 63123 



(314)544-5100 



Cape Girardea County Apple Project 



334 N. Frederick (573) 651-5467 

Cape Girardea, MO 63701 



St. Louis County 



Bates County 



Callaway County 



Cole County 



Arnold Senior Center 1 540 Big Bill Rd. 
Arnold, MO 63010 



St. Louis County Barnes-St. Peters 



10 Hospital Drive 
St. Peters, MO 63376 



Butler Senior Center P.O. Box 245 

Butler, MO 64730 



Callaway Community 1 10 Hospital Drive 
Hospital Fulton, MO 65251 



(314)296-0475 



(314)926-9658 



(660) 679-5283 



(573) 642-6388 



Capital Region Medical 220 Eastwood Drive 
Center Jefferson City, MO 65101 



(573) 681-2895 



122 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



St. Louis County Christian Northeast 



11133 Dunn Road 
St. Louis, MO 63141 



(314) 362-5149 



Henry County Clinton RSVP 



206 S. Baird 
Clinton, MO 64735 



(660)885-6512 



Benton County 



Cole Camp Senior Box 87 (660) 668-2352 

Center Cole Camp, MO 65325 



Green County 



Greene County 



Cox Hospital South 3535 South National (41 7) 882-4700 

Springfield, MO 65807 



Cox Medical Centers 1423 North Jefferson 

Springfield, MO 65802 



(417) 269-3617 



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St. Louis County 



De Paul Health Center 12303 DePaul Drive 
Bridgeton, MO 63044 



(314)344-6497 



in 



St. Louis County 



Deaconess Health 
System 



61 50 Oakland Avenue 
St. Louis, MO 631 39 



(314)768-3000 



Cedar County 



El Dorado Springs SORT (Warrensburg) (888)515-6565 

Senior Center El Dorado Spas, MO 64744 



123 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Dallas County 



Engalls Senior Center P.O. Box 161 

Buffalo, MO 65622 



(417) 345-8277 



Clay County 



Excelsior Springs City P.O. Box 398 

Hospital Excelsior Spg, MO 64024 



(816) 630-6081 



Newton County 



Freeman Health 
System 



1102 W. 32nd St. 
Joplin, MO 64804 



(417)625-5837 



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Franklin County 



Buchanan County 



Johnson County 



Jackson County 



Gerald Senior Center 731 S. Main 

Gerald, MO 63037 



Heartland Health 
Center 



5325 Faraon 

St. Joseph, MO 64506 



Holden Senior Center 204 W. Second Street 
Holden, MO 64040 



(636) 296-0475 



(816) 271-6620 



(816) 732-5757 



Independence Regional 1 509 W. Truman Road (81 6) 836-6676 

Independence, MO 64050 



St. Louis County Jefferson Arms 



4722 Brookton Way 
St. Louis, MO 63128 



(314) 525-4242 



124 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



St. Louis County Jewish Hospital 



605 Old Ballas Rd. 
St. Louis, MO 63141 



(314) 851-8690 



Newton, Jasper 
Counties 



Joplin AAA (#10) 



1710 E. 32nd St. 
Joplin, MO 64084 



(417) 781-7562 



Adair County 



Kirksville RSVP 



P.O. Box 1 1 6 

Kirksville, MO 63501 



(816) 665-8314 



St. Louis County 



Miller County 



Kirkwood Senior Center 385 S. Taylor Street 

Kirkwood, MO 63122 



(314) 965-1002 



Lake Ozarks General 54 Hospital Drive (314) 348-8000 

Hospital Osage Beach, MO 65065 



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St. Louis County 



Lemay Senior Center 9451 Gentry 

Lemay, MO 63125 



(314) 631-8698 



St. Clair County 



Lowry City Senior 
Center 



American Legion Bldg. 
Lowery City, MO 64763 



(417)644-7718 



Butler County Lucy Lee Hospital 



2620 N. West Wood Bl 
Poplar Bluff, MO 63901 



(573) 785-7721 



125 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



St. Louis County 



Lutheran Medical 
Center 



1412 Miami 

St. Louis, MO 631 18 



(314)577-5800 



St. Louis County 



Maplewood Senior 
Center 



7409 Flora Ave. 
Maplewood, MO 63143 



(314)644-6036 



Saline County 



Marshall Senior 
Center 



72 West Morgan 
Marshall, MO 65340 



(800) 886-4699 



St. Louis County 



Mehlville Senior Center 319 Sappington Barracks 
Mehlville, M0 63129 



(314) 525-4242 



St. Louis County 



Mid-East Area Agency 14535 Manchester 

on Aging Manchester, MO 6301 1 



(314)962-7999 



m 



St. Louis County 



Missouri Baptist 
Hospital 



3015 North Ballas 
St. Louis, MO 631 31 



(314)851-8690 



Cole County 



MPCRF 



505 Hobbs Road., S-100 (314) 893-7900 
Jefferson, MO 65109 



Vernon County 



Nevada Senior Center SORT 

Nevada, MO 64772 



(888)515-6565 



126 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Holt County 



Northwest Health 
Services 



502 State Street (81 6) 442-541 9 

Mound City, MO 64470 



Phelps County 



Phelps County 
Memorial 



707 S. Bishop, Suite 1 
Rolla, MO 65401 



(314)364-3147 



Jackson County 



Research Medical 
Center 



231 6 E. Meyer Blvd. (81 6) 276-3707 

Kansas City, MO 641 32 



St. Louis County 



Shrewsbury Senior 7677 Watson Road (314)968-8720 

Center Shrewsbury, MO 631 19 



Cape Girardeau County Southeast AAA 



1219 N. Kingshighway (314) 335-3331 

Cape Girardeau, MO 63701 



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St. Louis County 



St. Anthony's Medical 1 001 Kennerly Road 
Center St. Louis, MO 631 28 



(314) 525-1749 



Franklin County 



St. Clair Senior Center 510 Park Ave. 

St. Clair, MO 63077 



(636) 296-0475 



Jasper County 



St. John's Regional 
Medical Center 



2727 McClelland Road 
Joplin, MO 64804 



(417) 625-2262 



127 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



St. Louis County 



St. Joseph Health 
Center 



300 First Capitol 

St. Charles, MO 63301 



(636) 947-5000 



St. Louis County 



St. Louis Regional 
Medical Center 



5535 Delmar Blvd. 
St. Louis, MO 63112 



(314)879-6477 



Jackson County 



St. Mary's Hospital 201 R.D. Mize Rd. 

Blue Springs, MO 6401 5 



(816)943-2794 



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Cedar County 



Crawford County 



Buchanan County 



Nodaway County 



Stockton Senior Center Hwy 39 

Stockton, MO 65785 



Sullivan Senior Center Sappington Bridge Rd. 
Sullivan, MO 63080 



Franklin County Union Senior Center 



501 E. Main Street 
Union, MO 63084 



University Extension 
Faucett 



Box 1 87 

Faucett, MO 64448 



University Extension 
Maryville 



520 South Vine 
Maryville, MO 64468 



128 



(417)276-5306 



(636) 296-0475 



(636) 296-0475 



(816)685-3231 



(660) 582-2389 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Atchison County 



University Extension 605 East Cass 

Rock Port Rock Port, MO 64482 



(816) 744-2483 



Phelps County 



University Extension 200 N. Main 
Rock Port Rolla, MO 65401 



(314) 364-3147 



Andrew County 



University Extension 1001 West Nelson 
Savannah Savannah, MO 64485 



(816) 324-4043 



St. Louis County 



Jackson County 



Urban League-West 5580 Pershing 

St. Louis, MO 63112 



Urban League 
of Kansas City 



1710 Paseo 

Kansas City, MO 64108 



(314) 533-0550 



(816) 761-8049 



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Franklin County 



Washington Senior 
Center 



2nd and High Streets 
Washington, MO 63090 



(636) 296-0475 



St. Louis County 



Webster Groves Senior 546 N. Elm Ave. (314) 781-4250 

Center Webster Grove, MO 631 1 9 



Hickory County 



Wheatland Senior 
Center 



SORT (888)515-6565 

Wheatland, MO 65779 



129 



Missouri Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Henry County 



Windsor Senior Center 201 S. Main 

Windsor, MO 65350 



(816)647-3224 



Franklin County 



St. Louis 



Hannibal Regional P.O. Box 551 , Hwy 36 W. (573) 248-5260 

Hospital Hannibal, MO 63401 



Barnes-West County 605 Old Ballas 
Hospital St. Louis, MO 63141 



(314)851-8690 



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Crawford County 



Bourbon Senior Center 195 E. Elm 

Bourbon, MO 65441 



130 



(573) 732-4268 




MONTANA 



Program Name 

SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



MT Partnership for Health Insurance Counseling Assistance Program 
(SHIP) 



n/a 

Toil-Free 
Toll 



(800) 332-2272 
(406) 444-7781 



Michael Hanshew 

Montana Department of Public Health/Human Services 

Administrator 

111 North Sanders 

Helena, MT 59604 

Gary Refsland 
212 Ridge Trail 
Bozeman, MT 59715 
Phone (406) 585-0773 
Fax (406) 585-0773 

E-mail grefsland@attglobal.net 



Montana's SHIP is administered by the Aging Services Bureau which 
oversees 1 1 regional SHIP staff and counselors who provide counseling in 
56 counties and 7 Federal Indian reservations. The Office of Citizens 
Advocate, the advertised toll-free line for beneficiaries calling about 
information on Medicare, refers callers to the SHIP coordinator for in- 
depth counseling. 



Volunteer Counselors: 100 

State Staff (Paid) PT/FT: none 

Total Counties: 56 

Number of Counties Served: 56 

Number of local sponsoring organizations: 1 1 



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131 



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Montana Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Big Horn, Carbon, 
Fergus, Golden Valley, 
Judith Basin, Musselshell, 
Petroleum, Stillwater, Sweet 
Grass, Wheatland, 
Yellowstone Counties 



Area II Agency on 
Aging 



1 502 4th Street West, Box 1 27 (406) 323-1 320 
Roundup, MT 59072 



Hill County 


Area X Agency on 
Aging 


2 West Second Street 
Havre, MT 59501 


(406) 265-5464 


Missoula County 


Area XI Agency on 
Aging 


227 West Front 
Missoula, MT 59802 


(406) 728-7682 


Cascade County 


Area VIII Agency on 
Aging 


501 Bay Drive 

Great Falls, MT 59405 


(406) 454-6990 



Blackfeet Reservation, 
Crow Indian Reservation, 
Fort Belknap Reservation, 
Fort Peck Reservation, 
Northern Cheyenne 
Reservation, Rocky Boy's 
Reservation 



Area VII Agency on 
Aging 



1445 Avenue B, Box 21838 (406) 252-4812 
Billings, MT59102 



Lake, Lincoln, Mineral, 
Ravalli, Sanders Counties 



Area VI Agency on 
Aging 



1 1 Main Street, Suite 5 
Poison, MT 59860 



(406) 883-7284 



Beaverhead, Deer Lodge, 
Granite, Madison, 
Powell, Silver Bow 
Counties 



Area V Agency on 
Aging 



1 1 5 Pennsylvania Ave. 
Anaconda, MT 5871 1 



(406) 563-3110 



132 



Montana Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Blaine, Chouteau, Area III Agency on 

Glacier, Liberty, Pondera, Aging 
Teton, Toole Counties 



323 South Main 
Conrad, MT 59425 



(406) 278-7553 



Flathead County 



Area IX Agency on 723 5th Avenue East 

Aging Kalispell, MT 59901 



(406) 758-5750 



Carter, Custer, Daniels, 
Dawson, Fallon, Garfield, 
McCone, Phillips, 
Powder River, Prairie, 
Richard, Roosevelt, 
Rosebud, Sheridan, 
Treasure, Valley, Wibaux 



Area I Agency on 
Aging 



100 Fir Street FP 
Glendive, MT 59330 



(406) 377-3564 



Counties 








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Broadwater, Gallatin, 


Area IV Agency on 


Box 1717 


(406) 447-1680 


■n 


Jefferson, Lewis, Clark, 
Meagher, Park Counties 


Aging 


Helena, MT 59624 







133 




NEBRASKA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



NE Health Insurance Information, Counseling and Assistance (NICA) 

www.nol.org/home.ndoi 

Toil-Free (800)234-7119 
Toll (402) 471-2201 

Tim Wagner 

State of Nebraska Department of Insurance 

Director 

941 "O" Street, Suite 400 

Lincoln, NE 68508 

Tiffany Geis 

941 "O" Street, Suite 400 

Lincoln, NE 68508 

Phone: (402) 471-2201 

Fax: (402) 471-6559 

E-mail: tgeis@mail.state.ne.us 



Program Summary 



m 



The Nebraska Health Insurance Counseling and Assistance (NICA) 
Program, part of the Nebraska Department of Insurance, contracts directly 
with two Area Agencies on Aging (AAA) and three independent groups to 
provide beneficiary assistance. Five regional representatives are responsible 
for volunteer counselors in their area. The NICA program office employs 
two full-time staff, a program coordinator and a program specialist. A toll- 
free telephone number routes beneficiaries to the regional office closest to 
them. 



Additional Data 



Volunteer Counselors: 90 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 99 

Number of Counties Served: 99 

Number of local sponsoring organizations: 6 



134 



Nebraska Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Cass, Otoe, Gage, 
Nemaha, Pawnee, 
Richardson, Thayer, 
Jefferson Howard, Merrick, 
Hamilton, Clay, Adams, 
Webster, Nuckoles 
Knox, Cedar, Dixon, 
Dakota, Thurston, Burt, 
Wayne, Stanton, Cuming, 
Colfax, Platte, Madison, 
Platte, Nance, Boone, 
Antelope, Cedar, Cherry, 
Keya Paha, Brown, Hall, 
Rock, Holt, Boyd, Knox 
Saunders, Butler, Polk, 
York, Seward, Fillmore, 
Saline, Johnson Counties 



Buford Law Office 



9910 N. 48th 
Omaha, NE68152 



(800)234-7119 



Douglas, Sarpy, 
Washington, Dodge 
Counties 



Volunteers 
Intervening for 
Equity 



1401 Farnam Street 
Omaha, NE 68102 



(800) 234-7119 



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Lancaster County 



NICA Program 
Office 



941 "O" Street, Ste. 400 
Lincoln, NE 68508 



(800) 234-7119 



m 



Blaine, Loup, Garfield, 
Wheeler, Custer, Valley, 
Greeley, Sherman, Buffalo, 
Phelps, Kearney, Furnas, 
Harlan, Franklin Counties 



South Central 
Nebraska Area on 
Agency on Aging 



4623 2nd Ave., Suite 4 
Kearney, NE 68847 



(800) 234-7119 



135 



m 



Nebrasksa Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Grant, Hooker, Thomas, West Central 

Arthur, McPherson, Logan, Nebraska Area 

Keith, Lincoln, Perkins, Agency on Aging 

Chase, Hayes Frontier, 

Dawson, Gosper, Dundy, 

Hitchcock, Red Willow 

Counties 



1 20 W. 2nd Street 
North Platte, NE 69101 



(800)234-7119 



Sioux, Dawes, Box Buttle, Western NE Legal 
Sheridan, Garden, Morrill, Services 
Scottsbluff, Banner, Kimball, 
Cheyenne, Garden, Duel 
Counties 



1 423 1 st Ave 
Scottsbluff, NE 69363 



(800) 234-71 1 9 



136 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



NEVADA 



State Health Insurance Advisory Program (SHIP) 

www.nvaging.net 

Toil-Free (800) 307-4444 
Toll n/a 

Mary Liveratti 

Division for Aging Services 

Administrator 

1665 Hot Springs Road, Suite 159 

Carson City, NV 89706 

Myra Davis 

340 North 1 1th Street, Suite 203 

Las Vegas, NV 89101 

Phone (702) 486-3796 

Fax (702) 486-3592 

E-mail nvship@govmail. state, nv. us 



Program Summary 



Additional Data 



SHIP is administered by the Division of Aging Services (DAS) through 
4 regional offices located in Las Vegas, Reno, Carson City, and Elko. 
DAS contracts with an independent source for training. SHIP operates 
a nation-wide toll-free hotline weekdays from 8:00 a.m. to 4:00 p.m. A 
new project, Nevada Elders on the Net (NEON), provides 20 senior 
service sites with computer equipment enabling beneficiaries direct 
access to the Internet. SHIP counseling is available in Spanish, 
Mandarin/Cantonese, and Japanese. 



Volunteer Counselors: 80 

State Staff (Paid) PT/FT: None 

Total Counties: 17 

Number of Counties Served: 17 

Number of local sponsoring organizations: 



137 




Program Name 

SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



NEW HAMPSHIRE 



Health Insurance Counseling Education and Assistance Services 
(HICEAS) 



n/a 

Toll 
Toll-Free 



(800) 852-3388 
(603) 225-9000 



Catherine Keane 

New Hampshire Department of Human Services 

Director 

129 Pleasant Street 

Concord, NH 03301-3843 

Lloyd Farnham 

1 29 Pleasant Street 

Concord, NH 03301-3843 

Phone (603) 271-0966 

Fax (603) 271-4643 

E-mail 1 farnham@dhhs.state.nh.us. 



Program Summary 



m 



HICEAS is subcontracted by the New Hampshire Department of Health 
and Human Services, Division of Elderly and Adult Services (DEAS) to 
the Community Services Council of New Hampshire. Six district 
coordinators oversee HICEAS volunteer counselors. Through extensive 
coordination with the University of New Hampshire's Cooperative 
Extension Program, NH HELPLINE offers 24-hour, 7 day- a -week 
assistance to beneficiaries; a separate 24 hour toll-free line is available to 
counselors. 



Additional Data 



Volunteer Counselors: 250 

State Staff (Paid) PT/FT: 1 Part Time 

Total Counties: 10 

Number of Counties Served: 10 

Number of local sponsoring organizations: 1 1 



138 



New Hampshire Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Belkap, Carroll, 
Cheshire, Coos, 
Grafton, 
Hillsborough, 
Merrimack, 
Rockingham, 
Strafford, Sullivan 
Counties 



Division of Elderly and 1 29 Pleasant Street 
Adult Services Concord, NH 03301 



(603)271-0966 



SAME 



Community Services 
Council of New 
Hampshire 



2 Industrial Park Drive 
Concord, NH 03301 



(603) 225-9694 



SAME 



SAME 



University of New 325 Nesmith Hall 

Hampshire Cooperative Durhan, NH 03824 
Extension 



New Hampshire Help 2 Industrial Park Drive 
Line Concord, NH 03301 



(603) 862-0092 



(603) 225-9000 



o 



SAME 



NH Protecting Quality 2 Industrial Park Drive 
Health Care Concord, NH 03301 



(603) 228-0223 



m 



SAME 



Southwestern 
Community Service 



360 Sunapee Street 
Newport, NH 03773 



(603) 863-0829 



SAME 



Southern New 
Hampshire Services 



1915 Front Street #1 1 
Manchester, NH 03102 



(603) 634-1169 



139 



New Hampshire Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



SAME 



The Salvation Army- 
McKenna House 



100 South Fruit Street 
Concord, NH 03301 



(603) 228-3505 



SAME 



Raymond Community 55 Prescott Road 
Action Center Raymond, NH 03077 



(603) 895-2896 



SAME 



Tri-County Community 30 Exchange Street 
Action Program Berlin, NH 03570 



(603) 752-7001 



o 



m 



SAME 



Strafford County 1 50 Wakefield St., Ste.6 

Community Action Rochester, NH 03867 



(603) 332-3963 



140 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



NEW JERSEY 



State Health Insurance Assistance Program (SHIP) 

www.state.nj.us/health 

Toil-Free (800) 792-8820 
Toll (609) 588-3139 

Christine Grant 

New Jersey Department of Health & Senior Services 

Commissioner 

P.O. Box 360 

Trenton, NJ 08625-0360 

Deborah Breslin 

Box 807 or Quakerbridge Blvd/Bldg. 12B 

Trenton, NJ 08625-0807 

Phone: (609) 588-3385 

Fax: (609) 588-4565 

E-mail: dbreslin@doh.state.nj.us 



Program Summary 



Additional Data 



The State Health Insurance Assistance Program is administered by the 
New Jersey Department of Health and Senior Services, Division of Senior 
Affairs, which contracts with each of New Jersey's 2 1 Area Agencies on 
Aging to oversee SHIP activities at the local level. Some counties have 
specific sites where counselors are available on given days of the week at 
given times. Other counties provide locations for counselors to meet with 
clients as needed. A toll-free line is staffed by trained staff. Administrative 
staff and local programs conduct many outreach and educational events. 



Volunteer Counselors: 330 

State Staff (Paid) PT/FT: 4 Full Time 

Total Counties: 21 

Number of Counties Served: 2 1 

Number of local sponsoring organizations: 21 



141 



New Jersey Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Atlanta County 



Office of 

Intergenerational 

Services 



101 South Shore Road 
Northfield, NJ 08225 



(888) 426-9243 



Bergen County 



Senior Services 



1 09 W. Wing 21 Main St. (201 ) 646-2625 
Hackensack, NJ 07601 



Burlington County 



Retired Senior 

Volunteer 

Program 



Rte. 530 
Pemberton, NJ 08068 



(609)894-9311 
x7498 



Camden County 



Senior 
Services/The 
Parkview on the 
Terrace 



700 Browning Rd, Ste. 1 1 (800) 955-2446 
W. Collingswood, NJ 08107 



Cape May County Department of 

Aging 



4005 RTE 9, South 
Rio Grande, NJ 08242 



(609) 886-8138 



m 



Cumberland County 



Office of Aging 
County 



790 E. Commerce St. 
Bridgeton, NJ 08302 



(609) 453-8066 



Essex County 



Senior Services 
Corps. 



439 Main Street 
Orange, NJ 07050 



(973) 673-0640 
ext. 24 



Gloucester County 



Retired Senior 

Volunteer 

Program 



1 400 Tanyard Rd 
Sewell, NJ 08080 



(609)468-1742 



142 



New Jersey Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Hudson County Office of Aging 



595 County Ave. Bldg 2 
2nd Floor 
Secaucus, NJ 07094 



(201)271-4322 



Hunterdon County 



Office of Aging 
Community 
Services Bldg. 



6 Gauntt Place 
Flemington, NJ 08822 



(908) 788-1361 



Mercer County 



Princeton Senior 
Resource Center 



Spruce Circle 
Princeton, NJ 08540 



(609)924-7108 



Middlesex County Office of Aging 



Monmouth County 



JFK Square, 5th FL (732) 745-3295 

New Brunswick, NJ 08903 



Family & 

Children's 

Services 



1900 Highway, 35 South (732) 531-5511 
Oakhurst, NJ 07755 



"0 

O 



Morris County 



Retired Senior 

Volunteer 

Program 



280 W. Hanover Avenue (973) 538-7947 

Morristown, NJ 07960 



m 



Ocean County Senior Services 



1 027 Hooper Ave. Bldg. 2 (732) 929-2091 
Toms River, NJ 08754 



Passaic County 



Division of 
Family Service 



209 Totowa Road 
Wayne, NJ 07470 



(973) 881-4950 



143 



New Jersey Local Sponsors 



70 

o 



m 



Service Area 


Program Sponsor 


Address 


Phone Number 


Salem County 


Office of Aging 


98 Market St. 
Salem, NJ 08079 


(609)935-7510 


Somerset County 


Retired Senior 

Volunteer 

Program 


N. Bridge & High Streets 
Box 3000 
Somerville, Nj 08876 


(908)704-6319 


Sussex County 


Office of 
Aging/Newton 
Memorial 
Hospital 


175 High Street 
Newton, NJ 07860 


(973) 579-0555 


Union County 


Retired Senior 

Volunteer 

Program 


505 South Ave. E. 
Cranford, NJ 07016 


(908) 497-3948 


Warren County 


Office of 
AgingA/V. 
Dumont jr. Adm. 
Bldg. 


165 County Rd. Rte. 519 S. 
Belvidere, NJ 07823 


(908) 475-6591 



144 




NEW MEXICO 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Health Insurance & Benefits Assistance Corps (HIBAC) 

n/a 

Toil-Free (800) 432-2080 
Toll n/a 

JoAnn Salazar 

New Mexico State Agency on Aging 

Deputy Director 

228 E. Palace Avenue 

Santa Fe, NM 87501 

Gerald Garcia 

228 E. Palace Ave, Ground Floor 

Santa Fe, NM 87501 

Phone (505) 827-7640 

Fax (505) 827-7649 

E-mail gerald.garcia@state.nm.us 



Program Summary 



The Health Insurance and Benefits Assistance Corps (HIBAC) Program is 
adminstered by the State Agency on Aging which contracts with six Area 
Agencies on Aging (AAA). Two centrally based managers and one 
information specialist support 3 part-time regional coordinators employed 
by the AAAs. The HIBAC Program utilizes senior center or AAA offices 
for program counseling services. A toll-free line is staffed by volunteers and 
staff located at the State Agency on Aging office. HIBAC conducts a door- 
to-door public benefits outreach and screening initiative for local residents 
as well as Native American elders. 



o 



rn 



Additional Data 



Volunteer Counselors: 14 1 

State Staff (Paid) PT/FT: 1 Full Time 

Total Counties: 33 

Number of Counties Served: 33 

Number of local sponsoring organizations: 4 



145 



New Mexico Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Bernalillo County 



Medicare Health 
Insurance Counseling 
Program 



714 7th Street SW 
Albuquerque, NM 87102 



(505) 764-6426 



Colfax, Mora, San Miguel, North Central NM 
Taos, Santa Fe, Torrance EDD 
Valencia, Sandoval, 
Rio Arriba, San Juan, 
McKinley, Cibola, 
Las Alamos Counties 



P.O. Box 5115 
Santa Fe, NM 87502 



(505) 476-0321 





Union, Harding, Eastern NM AAA, 


901 West 1 3th Street 


(505) 762-6228 




Quay, Guadalupe, Inc. 


Clovis, NM 88101 




Mvfl 


Curry, Debaca, 
Roosevelt, Chaves, 






■D 


Lincoln, Eddy, Leas Counties 






70 








o 








-n 


Socorro, Catron, Grant, Southwestern NM 


1151 Heather Avenue 


(800) 497-3646 




Sierra, Otero, Donaana, AAA, Inc. 
Luna, Hidalgo Counties 


Las Cruces, NM 88005 




r— 









m 



146 




Program Name 

SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



NEW YORK 



Health Insurance Information Counseling and Assistance Program 
(HIICAP) 

www.hiicap.state.ny.us 

Toll-Free (800)333-4114 
Toll (212) 869-3850 

Walter G. Hoefer 

New York State Office for the Aging 

Director 

2 Empire State Plaza, Agency Bldg., #2 

Albany, NY 12223-1251 

Ann R. Krull 

2 Empire State Plaza, Agency Bldg., #2 

Albany, NY 12223-1251 

Phone: (518) 473-5108 

Fax: (518) 486-2225 

E-mail: ann.krull@ofa.state.ny.us 



Program Summary 



Additional Data 



The New York Health Insurance Information, Counseling and Assistance 
Program (HIICAP) is run by the State Office for the Aging. The program 
administers grants to 54 local area agencies on aging to operate counseling 
programs. HIICAP also operates a highly developed web site including 
links to related sites such as www.medicare.gov. They also have a hot line 
that is not only available to consumers 20 hours per week, but provides 
technical assistance to counselors as well. The HIICAP team produces a 
newsletter called the HIICAP Clearinghouse that is circulated to 850 
professionals and volunteers who provide counseling and assistance to 
Medicare beneficiaries. 



Volunteer Counselors: 600 

State Staff (Paid) PT/FT: 5 Full Time 

Total Counties: 60 

Number of Counties Served: 54 

Number of local sponsoring organizations: 54 



147 



New York Local Sponsors 



m 



Service Area 


Program Sponsor 


Address 


Phone Number 


Albany County 


Albany Co. Dept. 
for the Aging 


112 State Street, Rm. 710 
Albany, NY 12207 


(518)447-7179 


Allegany County 


Allegany Co. 
Office for the 
Aging 


1 7 Court Street 
Belmont, NY 14813 


(716)268-9390 


Binghamton 
County 


Action for Older 
Persons, Inc. 


30 West State Street 
Binghamton, NY 13901 


(607)722-1251 


Cattaraugus 
County 


Cattaraugus Co. 
Department of the 
Aging 


1701 Lincoln Avenue 
Suite 7610 
Olean, NY 14760 


(716)373-8032 


Cayuga County 


Cayuga Co. Office 
of the Aging 


1 60 Genesee Street 
Auburn, NY 13021 


(315) 253-1226 


Chautauqua 
County 


Chautauqua Co. 
Office for the 
Aging 


7 North Erie Street 
Mayville, NY 14757 


(716)753-4471 


Chemung County 


Chemung Co. 
Office for the 
Aging 


425 Pennsylvania Avenue 
Elmira, NY 14904 


(607) 737-5520 


Chenango County 


Chenango Co. 
Area Agency on 
Aging 


5 Court Street 
Norwich, NY 13815 


(607)337-1770 



148 



New York Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Cortland County 



Cortland Co. 
Office for the 
Aging 



60 Central Avenue 
Cortland, NY 13045 



(607) 753-5060 



Delaware County 



Delaware Co. 
Office for the 
Aging 



6 Court Street 
Delhi, NY 13753 



(607) 746-6333 



Dutchess County 



Dutchess Co. 
Office for the 
Aging 



27 High Street 
Poughkeepsie, NY 12601 



(914)486-2555 



Franklin County 



Fulton County 



Franklin Co. Office 
for the Aging 



63 West Main Street 
Malone, NY 12953 



(518)481-1533 



Fulton Co. Office 
for the Aging 



19 North William Street (518) 736-5650 

Johnstown, NY 1 2095 



o 



Genesee County 



Genesee Co. Office 2 Bank Street 

for the Aging Batavia, NY 1 4020 



(716)343-1611 



Green County 



Greene Co. Office 
for the Aging 



1 59 Jefferson Heights 
Suite B-1 03 
Catskill, NY 12414 



(518)943-5332 



149 



New York Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jefferson County 



Jefferson Co. Office 250 Arsenal Street 
for the Aging Watertown, NY 1 3601 



(315)785-3191 



Lewis County 



Lewis Co. Office 
for the Aging 



Outer Stowe Street 
Lowville, NY 13467 



(315)376-5313 



Livington County 



Livingston Co. 
Office for the 
Aging 



8 Livingston County Campus (716) 243-7520 
Mt. Morris, NY 14510 



o 



Madison County 



Monroe County 



Montgomery 
County 



Nassau County 



New York City 



Madison Co. 
Office for the 
Aging 



43 East Main Street, 
Morrisville, NY 13408 



(315)684-7870 



Monroe Co. Office 
for the Aging 



50 W. Main Street,Ste. 4100 (716) 428-4968 
Rochester, NY 14614 



Montgomery Co. 
Office for the 
Aging 



380 Guy Park Avenue 
Amsterdam, NY 12010 



(518)843-2300 



Family Services 
Assoc, of Nassau 
Co. 



336 Fulton Avenue 
Hemstead, NY 1 1 550 



(516)292-1300 
X2272 



Medicare Rights 
Center 



1460 Broadway, 11th Fl. 
New York, NY 1 0036 



(212)869-3850 
x15 



150 



New York Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



New York City 



New York City 
Dept. for the 
Aging 



2 Lafayette Street, 16th Fl. 
New York, NY 1 0007 



(212)442-1382 



Niagara County 



Niagara Co. Office 100 Davison Road 

for the Aging Lockport, NY 14094 



(716)439-7830 



Oneida County 



Oneida Co. Office 
for the Aging 



520 Sensca Street 
Utica, NY 13502 



(315) 798-5770 



Oneida County 



Onondaga County 



ElderLife, Inc. 
(Oneida Co.) 



1312 Genesse Street 
Utica, NY 13502 



(315) 733-7707 



Onondaga Co. 
Dept. of Aging & 
Youth 



421 Montgomery Street (315)435-2362 

Syracuse, NY 1 3202 



TO 

O 



Ontario County 



Ontario Co. Office 
for the Aging 



301 County Complex Dr. (71 6) 396-4040 
Canandaigua, NY 14424 



Orange County 



Orange Co. Office 
for the Aging 



30 Matthew Street, Ste. 201 (914) 291-2150 
Goshen, NY 10924 



Orleans County 



Orleans Co. Office 
for the Aging 



14106 Route 3 1W 
Albion, NY 14411 



(716) 589-3191 
X3299 



151 



New York Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Oswega County 



Oswego Co. Office 70 Bunner Street 

for the Aging Oswega, NY 13126 



(315) 349-3484 



Otsego County 



Otsego Co. Office 
for the Aging 



1 97 Main Street, Cty Bldg. (607) 547-6460 

Cooperstown, NY 13326 x547 



Putnam County 



Putnam Co. Office 
for the Aging 



1 1 Old Route 6, Bldg. #1 (914) 225-1 034 
Carmel, NY 10512 



73 

o 



Rensselaer County 



Rockland County 



Saratoga County 



Schoharie County 



Schuyler County 



Rensselaer Co. 
Dept. for the Aging 



1 600 Seventh Avenue 
Troy, NY 12180 



(518)270-2730 



Rockland Co. 
Office for the 
Aging 



Dr. R.L.Yeager Health 
Building B 
Pomona, NY 1 0970 



(914)364-2118 



Saratoga Co. Office 
for the Aging 



152 West High Street 
BallstonSpa, NY 12020 



(518)844-4100 



Schoharie Co. 
Office for the 
Aging 



1 22 East Main Street 
Cobleskill, NY 12043 



(518)234-4219 



Schuyler Co. 
Office for the 
Aging 



336 West Main Street 
Montour Falls, NY 14865 



(607)535-7108 



152 



New York Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


St. Lawrence 
County 


St. Lawrence Co. 
Office for the 
Aging 


48 Court Street 
Canton, NY 13617 


(315) 379-2204 


Steuben County 


Steuben Co. Office 


3 E. Pulterney Square 


(607) 776-7813 



for the Aging Bath, NY 1 481 



Suffolk County 



Retired Senior 
Volunteer Program 



One West Main Street 
Smithtown, NY 11787 



(516)979-9490 



Sullivan County 



Tioga County 



Sullivan Co. Office 
for the Aging 



1 00 North Street 
Monticello, NY 12701 



Tioga 
Opportunities, Inc. 



9 Sheldon Guile Blvd. 
Owego, NY 1 3827 



(914) 794-3000 
x5000 



(607)687-4120 



TO 
O 



Tompkins County 



Tompkins Co. 
Senior Citizen 
Council 



119 West Court Street 
Ithaca, NY 14850 



(607) 273-1511 



rn 



Ulster County 



Ulster Co. Office 
for the Aging 



1 1 01 Development Court 
Kingston, NY 12401 



(914) 340-3456 



Warren, Hamilton 
Counties 



Warren/Hamilton 
Counties Office for 
the Aging 



1 340 State Route 9 
Lake George, NY 1 2845 



(518) 761-6347 



153 



73 

o 



New York Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


Washington 
County 


Washington Co. 
Office for the 
Aging and 
Nutrition 


41 1 Lower Main Street 
Hudson Falls, NY 12839 


(518)746-2420 


Wayne County 


Wayne Co. Office 
for the Aging 


1519 Nye Road, Ste. 300 
Lyons, NY 14489 


(315)946-5624 


Westchester 
County 


Westchester Co. 
Office for the 
Aging 


9 South First Avenue 
Mt. Vernon, NY 10550 


(914)665-5942 


Wyoming County 


Wyoming Co. 
Office for the 
Agging 


5362 Mungers Mill Road 
Silver Springs, NY 14550 


(716)786-8833 


Yates County 


Yates Co. Office 
for the Aging 


5 Collins Avenue 
PennYan, NY 14527 


(315)536-2368 



154 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



NORTH CAROLINA 



Seniors' Health Insurance Information Program (SHIIP) 

www.sips.state.nc.us/doi/shiip/ 

Toil-Free (800) 443-9354 
Toll (919)733-0111 

Jim Long 

North Carolina Department of Insurance 

Commissioner 

111 Seaboard Avenue 

Raleigh, NC 27604 

Carla Suitt Obiol 

111 Seaboard Avenue 

Raleigh, NC 27604 

Phone (919)733-0111 

Fax (919) 733-3682 

E-mail cobiol@mail.doi.state.nc.us 



North Carolinas Seniors' Health Insurance Information Program (SHIIP) was 
created in 1986 as a division of the North Carolina Department of Insurance. The 
full-time SHIP staff includes a director, assistant director, 6 trainers, 3 
communication specialists, an outreach coordinator, an administrative assistant and 
receptionist. SHIP can be reached via a statewide toll free line or at the 107 
sponsored counseling sites across the state's 100 counties. There are 1 16 SHIP 
coordinators and 1 138 SHIP volunteers serving these sites. Sponsoring agencies 
include County Council on Aging offices, NC Cooperative Extension Services 
offices, RSVP offices, senior centers, and hospitals. SHIP provides information to 
consumers through its volunteer network, its toll free line, and by developing 
educational materials for use by consumers. SHIP also reaches the community 
through its direct mailer to newly turned 65 year olds, its monthly consumer 
newspaper column, and appearances on live TV call-in programs such as "Open 
Net" and "Inside North Carolina". Recent outreach efforts to target special 
populations include distributing SHIP brochures and posters to African American 
providers, conducting a public forum for the Lumbee Indian Tribe, and 
participating in the North Carolina Mammography Coalition and the North 
Carolina Statewide Immunization Committee. SHIP is also training volunteers on 
Medicare-Ad programs for dual eligible in five eastern NC counties. 



Volunteer Counselors: 1138 
State Staff (Paid) PT/FT: 14 Full Time 
Total Counties: 100 
Number of Counties Served: 1 00 
Number of local sponsoring organizations: 107 
155 



m 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Alamance County Senior Center 



1535S. Mebane Street 
Burlington, NC 27216 



(336)222-5135 



Alexander County 



Alexander Senior 
Center 



590 7th Street, NW 
Taylorsville, NC 28681 



(828) 632-1717 



Alleghany County 



Cooperative 
Extension 



90 South Main Street 
Sparta, NC 28675 



(336) 372-8047 



o 



Anson County 



Ashe County 



Avery County 



Beaufort County 



Bertie County 



Cooperative 
Extension 



605 McLaurin Street 
Wadesboro, NC 281 70 



(704) 694-2915 



Ashe County Services 1 80 Chattyrob Lane 

for the Aging, Inc. West Jefferson, NC 28694 



(336) 246-4347 



Avery Senior Center 1 65 Schultz Road 

Newland, NC 28657 



(828) 733-8220 



Dept. of Social Service 310 W. Main Street 

Washington, NC 27889 



(252) 975-5547 



Bertie Council of 
Aging 



1 03 W. School Street 
Windsor, NC 27983 



(252) 794-5315 



156 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Bladen County Bladen County 

Division on Aging 



608 McLeod Street (910) 862-6935 

Elizabethtown, NC 28337 



Brunswick County 



Cooperative 
Extension 



25 Referendum 
Bolivia, NC 28422 



(910)253-2610 



Buncombe County 



Buncombe County 
Council on Aging 



50 S. French Broad Ave. 
Asheville, NC 28801 



(704) 258-8028 
x19 



Burke County 



Cabarrus County 



Morganton-Burke 
Senior Center 



501 N. Green Street 
Morganton, NC 28655 



Cabarrus County 
Dept. on Aging 



331 Corbin Avenue 
Concord, NC 28026 



(828) 438-5447 



(704) 788-9899 



O 



Caldwell County 



Caldwell Senior 
Center 



650 A. Pennton Ave. 
Lenoir, NC 28645 



(828) 758-2883 



m 



Camden County 



Camden County 
Senior Center 



Hwy. 343, 117 North 
Camden, NC 27921 



(252) 338-7611 



Craven County 



Cooperative 
Extension 



300 Industrial Drive 
New Bern, NC 28562 



(252)633-1477 



157 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Carteret County 



Caswell County 



Senior Enrichment 3820 Galantis Drive (252) 247-2626 

Center Morehead City, NC 28557 



Cooperative 
Extension 



1 26 Court Square 
Yanceyville, NC 27279 



(336) 694-4158 



Catawba County 



West Hickory Senior 
Center 



400 Seventeenth St. S.W. 
Hickory, NC 28603 



(828) 328-2269 



70 
O 



Chatham County Senior Center 



Cherokee County 



Chowan County 



Clay County 



Hwy 365, P.O. Box 715 
Pittsboro, NC 27312 



(919) 542-4512 



Cherokee County 
Senior Services 



105 Alpin Street 
Murphy, NC 28906 



Cooperative 
Extension 



1 13 East King Street 
Edenton, NC 27932 



Senior Center 



1 96 Ritter Road 
Hayesville, NC 28904 



Cleveland County Senior Center 



408 E. Marion 
Shelby, NC28150 



58 



(828) 837-2467 



(252)482-8431 



(828) 389-9271 



(704) 482-3488 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Columbus County 



Cooperative 
Extension 



112 W. Smith Street 
Whiteville, NC 28472 



(910) 640-6607 



Cumberland 
County 



Coordinating Council 339 Devers Street 

on Older Adults Fayetteville, NC 28303 



(910)484-0111 



Currituck County 



Cooperative Extension P.O. Box 1 

Currituck, NC 27929 



(252) 232-2261 



Dare County Senior Center 



Davidson County 



P.O. Box 1 000 
Manteo, NC 27954 



(252)441-1181 



Davison County 
Senior Services 



935 N. Main Street 
Lexington, NC 27292 



(336) 242-2290 



70 

O 



Davie County Davie Senior Center 



622 N. Main Street 
Mocksville, NC 27028 



(336) 751-0611 



m 



Duplin County Services for the Aged 



213 Seminary Street 
Kenansville, NC 28349 



(910) 296-2140 



Durham County 



Cooperative 
Extension 



721 Forster Street 
Durham, NC 27701 



(919) 560-0521 



159 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Edgecombe County 



E.L. Roberson Center 305 W. Baker Street 
Tarboro, NC 27886 



(252)641-4279 



Forsyth County 



The Shepherd's 
Center of Greater 
Winston-Salem 



2569 Reynolda Road (336) 748-021 7 

Winston-Salem, NC 27106 



Franklin County Senior Center 



602 E. Mason Street 
Franklinton, NC 27525 



(919)494-5611 



Gaston County 



Gates County 



Graham County 



Greene County 



Cooperative 
Extension 



103 Cherryville Hwy. 
Dallas, NC 28034 



(704)922-2126 



Cooperative 
Extension 



P.O. Box 46 

Gatesville, NC 27938 



(252)357-1400 



Graham, Swain 
County Health Dept. 



P.O. Box 546 
Rodney Oor Bypass 
Robbinsville, NC 28771 



(828)479-4201 



Granville County Senior Center 



1 20 B Orange Street 
Oxford, NC 27565 



(919)693-1930 



Cooperative 
Extension 



229 Kinggold Blvd. Ste.,E (252) 747-583' 
Snow Hill, NC 28580 



160 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Guilford County 



United Services for 
Older Adults 



301 E. Washington Street 
Greenboro, NC 27401 



(336) 884-6981 



Halifax County 



Cooperative 
Extension 



359 Ferrell Lane 
Halifax, NC 27839 



(252) 583-5161 



Harnett County RSVP 



309 Cornelius Harnett Blvd. (910) 893-7579 
Lillington, NC 27546 



Haywood County 



Henderson County 



RSVP/Mountain 
Project 



Rt.1 Box 732 (828)452-1447 

Waynesville, NC 28786 x35 



Pardee Education 
Center 



Blue Ridge Mall (828) 692-4600 

Hendersonville, NC 28793 



O 



Hertford County 



Hertford County 
Senior Center 



Rt. 1 Box 3-G 
Winton, NC 27986 



(252) 358-7856 



Hoke County 



Senior Services of 
Hoke County 



1 32 West Elwood Avenue 
Raeford, NC 28376 



(910) 875-8588 



Hyde County 



Cooperative 
Extension 



35 Second Street 

Swan Quarter, NC 27885 



(252) 926-3201 



161 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Iredell County 



Iredell County 
Council on Aging 



344 East Front Street 
Statesville, NC 28677 



(704) 873-8568 



Jackson County 



Department on Aging 30 Central Street 
Sylva, NC 28779 



(828) 586-8562 



Johnston County 



Johnston County 
Council on Aging 



213 N. Seventh Street 
Smithfield, NC 27577 



(919) 934-6066 



73 

o 



Jones County 



Lee County 



Cooperative 
Extension 



2 S. Market Street 
Trenton, NC 28585 



The Enrichment 
Center 



1615 S. Third Street 
Sanford, NC 27330 



(252) 448-9621 



(919) 776-0501 



m 



Lenoir County 



Cooperative 
Extension 



4379 Hwy. 1 1 N 
Grifton, NC 28530 



(252) 523-9339 



Lincoln County 



Cooperative 
Extension 



1 1 5 W. Main Street 
Lincolnton, NC 28092 



(704) 736-8461 



Macon County 



Macon County Dept. 
on Aging 



1 25 Hyatt Road 
Franklin, NC 28734 



(828) 349-2058 



162 



North Carolina Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


Madison County 


Marshall Senior Center 


25 Long Beach Rd. 
Marshall, NC 28753 


(828) 649-2722 


Martin County 


Martin County 
Council on Aging 


210 W. Liberty Street 
Williamston, NC 27892 


(252) 792-1027 


McDowell County 


Council on 
Aging-Senior Center 


Crawford Street 
Marion, NC 28752 


(828) 652-8953 


Mecklenburg 
County 


Charlotte-Mecklenburg 
Senior Center 


2225 Tyvola Road 
Charlotte, NC 28210 


(704) 522-6222 


Mitchell County 


Mitchell County 
Senior Center 


1 20 School Road 
Bakersville, NC 28705 


(828) 688-3019 


Montgomery 
County 


Cooperative 
Extension 


203 W. Main Street 
Troy, NC 27371 


(910) 576-6011 


Moore County 


Moore County Dept. 
on Aging 


302 Monroe Street 
Carthage, NC 28387 


(910) 947-2881 


Nash County 


Region L Council of 
Governments 


309 S. Wesleyan Blvd. 
Rocky Mount, NC 27802 


(252) 446-041 1 



"0 
O 



m 



163 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



New Hanover 
County 



Retired Senior 
Volunteer Program 



2222 S. College Road 
Wilmington, NC 28403 



(910)452-6400 



Northhampton 
County 



J. W. Faison Senior 
Center 



Hwy. 305 N. 
Jackson, NC 27845 



(252) 534-1012 



Onslow County Council on Aging 



105 Third Street 
Jacksonvile, NC 28540 



(910)455-2747 



Orange County 



Pamlico County 



Pasquotank County 



Pender County 



Perquimans County 



Orange County Dept. 400 S. Elliott Rd. 
on Aging Chapel, NC 27514 



(919)968-2082 



Pamlico Senior 
Center 



800 Main Street 
Alliance, NC 28509 



(252)745-7196 



Cooperative 
Extension 



1 209 McPherson Street 
Elizabeth City, NC 28425 



(252) 338-3954 



Pender Adult Services 901 S. Walker Street 
Burgaw, NC 28425 



(910)259-9119 



Cooperative 
Extension 



608 Edenton Road Street (252) 426-7697 
Hertford, NC 27944 



164 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Person County 



Cooperative Extension 121 -A Depot 

Roxboro, NC 27573 



(336) 599-7484 



Polk County 



Senior Center 



500 Carolina Drive 
Tryon, NC 28782 



(828) 859-9707 



Pitt County 



Council on Aging 



1717 W. Fifth St. 
Greenville, NC 27858 



(252) 752-1717 



Randolph County 



Richmond County 



Randolph County 
Senior Adults 



1 33 West Wianman 
Asheboro, NC 27204 



(800) 252-2899 



Cooperative Extension 114 Franklin St. (910) 997-8255 

Rockingham, NC 28379 



73 
O 



Robeson County 



Lumbee Electric 
Corporation 



605 East Fourth Avenue (910) 843-4131 

Red Springs, NC 28377 x251 



Rockingham 
County 



Senior Center 



201 N. Washington Avenue (336) 349-1088 
Reidsville, NC 27320 



Rowan County 



Senior Services of 
Rowan County 



1120-A Walnut Street 
Salisbury, NC 28144 



(704) 636-2344 



165 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Rutherford County 



Sampson County 



Department on Aging 193 Callahoon Koon Road (828) 287-6409 
#132 
Spindale, NC28160 



Sampson Co. Dept. of 371 Rowan Road 
Aging Clinton, NC 28328 



(910)592-4653 



Scotland County Scotland 



P.O. Box 1 668 N/A 

Waurinburg, NC 28353 



Stanly County 



Stokes County 



Surry County 



Swain County 



Tyre 1 1 County 



Cooperative 
Extension 



26032E. Newt Road 
Albemarle, NC 28001 



Senior Center 



P.O. Box 29 
Danbury, NC 27016 



Cooperative Extension P.O. Box 324 

Dobson, NC 27017 



State of Franklin 
Services for Senior 
Citizens 



P.O. Box 356 
Bryson, NC 28713 



Cooperative 
Extension 



1 04 South Broad Street 
Columbia, NC 27925 



166 



(704) 986-3750 



(336)593-8156 



(336)401-8035 



(336) 488-3047 



(252)796-1581 



North Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Vance County Council on Aging 



1 26 S. Garnett Street 
Henderson, NC 27536 



(252) 430-0257 



Watauga County 



Cooperative 
Extension 



971 W. King Street 
Boone, NC 28607 



(828) 264-3061 



Wayne County 



Services for the Aged 204 East Walnut 

Goldsboro, NC 27503 



(919) 731-1591 



Wilson County 



Yancey County 



Cooperative 
Extension 



1 806 S. Goldsboro Street 
Wilson, NC 27895 



(252)237-0112 



Yancey County 
Committee on Aging 



1 Swiss Avenue 
Burnsville, NC 28714 



(828)682-6011 



73 
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167 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



NORTH DAKOTA 



Senior Health Insurance Counseling (SHIC) 
www.state.ncl.us/ndins/ 



Toll-Free 
Toll 



(800) 247-0560 
(701) 328-2440 



Glenn Pomeroy 

North Dakota Insurance Department 

Commissioner 

600 East Boulevard Dept. 401 

Bismarck, ND 58505-0320 

Janis Cheney 
600 E. Blvd., Dept. 401 
Bismarck, ND 58505-0320 
Phone (701) 328-2977 

Fax (701) 328-4880 

E-mail jcheney@state.nd.us 



The North Dakota Senior Health Insurance (SHIC) Program is 
administered by the state's Insurance Department. Staff consists of a 
Program Director and Program Assistant. The program has 70 trained 
counselors who are affiliated with over 30 sponsoring organizations (e.g. 
senior centers, hospitals, and nursing homes) in communities across the 
state. North Dakota's major promotional effort is a monthly mailing to 
licensed drivers turning 65 within four months. Between 350 to 400 
packets of Medicare information are mailed to these pre-beneficiaries each 
month. 



Volunteer Counselors: 70 

State Staff (Paid) PT/FT: 2 Part Time 

Total Counties: 53 

Number of Counties Served: 25 

Number of local sponsoring organizations: 32 



168 



North Dakota Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Adams, Hettinger 
Counties 



Eldercare 



Contact: Nancy Secrest 
Hettinger, ND 58639 



(701) 567-2622 



Ashley 



Ashley Medical Center 612 Center Avenue N 
Ashley, ND 58413 



(701) 288-3433 



Barnes County 



South Central Senior 
Services 



139 2nd Avenue SE 
Valley City, ND 58072 



(701) 845-4300 



Bismarck 



Bismarck 



Medcenter One 
Geriatrics Services/ 
Golden Link 



300 North Seventh Street 
Bismarck, ND 58502 



(701) 323-6011 



St. Alexius Eldercare 



900 East Broadway 
Bismarck, ND 58502 



(701) 530-7389 



70 
O 



Bowman, Slope 
Counties 



Eldercare 



Contact: Darlene Nelson 
Bowman, ND 58623 



(701) 523-5956 



m 



Cando 



Resthaven/Towner 
County Healthcare 
Center 



701 11th Street 
Cando, ND 58323 



(701) 968-3351 



Carrington 



Carrington Health 
Center 



800 North 4th Street 
Carrington, ND 58421 



(701) 652-3141 



169 



North Dakota Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Devils Lake 



Senior Meals and 
Services 



202 4th Avenue (701 ) 662-5530 

Devils Lake, ND 58301 



Dickinson 



St. Joseph's Hospital 30 West 7th 

Home Health Services Dickinson, ND 58601 



(701)225-7378 



Dunn County Eldercare 



Contact: Linda Brown 
Dunn Center, ND 58626 



(701) 548-8042 



73 
O 



Fargo 



Foster County 



Fargo Senior 
Commission 



701 Main Avenue 
Fargo, ND 58103 



(701) 293-1440 



South Central Senior 36 Central Avenue North (701)652-3257 
Services Carrington, ND 58421 



m 



Grand Forks 



Greater Grand Forks 
Senior Citizens 
Association 



620 4th Avenue South 
Grand Forks, ND 58201 



(701) 772-7245 



Grand Forks 



Red River Valley 
Community Action 



1013 North 5th Street 
Grand Forks, ND 58203 



(701)746-5431 



Griggs County 



South Central Senior 
Services 



Contact: Irene Mark 
Cooperstown, ND 58428 



(701) 797-3330 



170 



North Dakota Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jamestown 



Hi Acres Manor 



1300 2nd Place NE 
Jamestown, ND 58401 



(701)252-5881 



Kidder County 



Kidder County Senior 200 1 st Avenue NW 
Services Steele, ND 58482 



(701)475-2708 



Kildeer 



Hilltop Home 



201 Hilltop Drive 
Killdeer, ND 58640 



(701) 764-5682 



LaMoure 



Logan County 



South Central Senior 
Services 



512 2nd Street NW 
LaMoure, ND 58458 



South Central Senior 
Services 



503 West Main 
Napoleon, ND 58561 



(701) 883-5088 



(701) 754-2791 



O 



Mayville 



Union Hospital 



42 6th Avenue SE 
Mayville, ND 58257 



(701) 786-3800 



rn 



McKenzie County 



Region I Senior 
Services 



205 5th Street NW 
Watford City, ND 58854 



(701)842-3760 



Mi not 



Commission on Aging 



21 first Avenue SE 
Minot, ND 58701 



(701) 852-0561 



171 



North Dakota Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



New Salem 



Elm Crest Manor 



1 00 Elm Avenue (701 ) 843-7526 

New Salem, ND 58563 



Richardton 



Richardton Health 212 3rd Avenue West 

Center Richardton, ND 58652 



(701)974-3304 



Stark County 



Eldercare 



1 007 Enterprise Avenue 
Dickinson, ND 58602 



(701)227-1818 



Stutsman County 



James River Senior 502 10th Avenue SE 

Citizens Center Jamestown, ND 58402 



(701)252-2882 



Wahpeton 



Richland County 
Caregiver Exchange 



418 2nd Avenue North 
Wahpeton, ND 58075 



(701)642-7821 



m 



Williams County 



Region I Senior 
Services 



18 Main 

Williston, ND 58801 



(701)572-6752 



Williston 



Mercy Medical Center 1 301 1 5th Avenue West 
Williston, ND 58801 



(701) 774-7445 



172 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



OHIO 



Ohio Senior Health Insurance Information Program (OSHIIP) 

www.state.oh. us/ins 

Toll-Free, (800)686-1578 
Toll n/a 

J. Lee Covington II 

Ohio Department of Insurance 

Director 

2100 Stella Court 

Columbus, OH 43215 

Gretchen Margraf 

2100 Stella Court 

Columbus, OH 43215 

Phone (614) 644-3399 

Fax (614) 752-0740 

E-mail gretchen. margraf@ins.state.oh.us 



The Ohio Senior Health Insurance Information Program (OSHIIP) is 
administered directly by the Ohio Department of Insurance (ODI). The 
program is centrally operated by a Program Director, hotline staff, and 
trainers. The program is supported throughout the State by volunteers. 
The local OSHIIP network is further supported by County Coordinators 
who are assigned specific counties. OSHIIP maintains a toll-free telephone 
system, a speakers bureau, and distributes 10 publications, six of which are 
also in Spanish and four of which are available in large print. 



Volunteer Counselors: 1 300 

State Staff (Paid) PT/FT: 11 Full Time 

Total Counties: 88 

Number of Counties Served: 88 

Number of local sponsoring organizations: 12 



173 



JO 

O 



Ohio Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Butler, Warren, 
Clinton, 
Hamilton, 
Clermont Counties 



Council on Aging of 
Southwestern Ohio 



644 Linn Street 
Cincinnati, OH 45203 



(800)252-0155 



Champaign, Clark, 

Darke, Greene, 

Logan, Montgomery, 

Miami, Preble, Shelby Counties 



Area Agency on 
Aging 



6 South Patterson Blvd. 

Suite 200 

Dayton, OH 45402 



(800) 258-7277 



Allen, Auglaize, 
Hancock, Hardin, 
Mercer, Putnam, 
Van Wert Counties 



Area Agency on 
Aging 



892-A South Cable Road 
Lima, OH 48505 



(800) 653-7723 



Erie, Defiance, Fulton, 
Henry, Lucas, Paulding, 
Ottawa, Sandusky, 
Williams Counties 



Area Agency on 
Aging of 
Northwestern Ohio 



Inc. 



21 55 Arlington Avenue 
Toledo, OH 43609 



(800) 472-7277 



Ashland, Crowford 
Huron, Knox, Marion 
Counties 



Ohio District 5 Area 
Agency on Aging Inc. 



780 Park Ave W. 
Mansfield, OH 44901 



(800)860-5799 



m 



Delaware, Fairfield, 
Fayette, Franklin, 
Madison, Pickaway, 
Union Counties 



Central Ohio Area 
Agency on Aging 



1 74 E. Long Street 
Columbus, OH 43215 



(800) 589-7277 



Adams, Brown, Gallia, 
Highland, Jackson, 
Lawrence,Ross, Scioto, 
Pike, Vinton Counties 



Area Agency on 
Aging District 7 Inc. 



218 N. College Ave. 
Rio Grande, OH 45674 



(800) 582-7277 



Athens, Hocking, Meigs, 
Monroe, Morgan, Noble, 
Perry, Washington 
Counties 



Area Agency on 
Aging 



Route 1/Box 299 D 
Marietta, OH 45750 



(800) 833-0830 



174 



Ohio Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Belmont, Carroll, Coshocton, Area Agency on 
Guernsey, Harrison, Aging Region 9 

Holmes, Jefferson, 
Muskingum, Tuscarawas 
Counties 



60788 Southgate Road 
Byesville, OH 43723 



(800) 932-7277 



Cuyahoga, 
Geauga, Lake, 
Lorain, Medina 
Counties 



Western Reserve 
Area Agency on 
Aging 



925 Euclid Avenue #600 (800) 626-7277 
Cleveland, OH 44115 



Stark, Summit, 
Portage, Wayne 
Counties 



Area Agency on 
Aging, 10B, Inc. 



1550 Corporate Woods Parkway (800)421-7277 

Suite 100 

Uniontown, OH 44685 



Ashtabula, 
Columbiana, 
Mahoning, Trumbull 
Counties 



District XI Area 
Agency on Aginj 



25 East Boardman St. 
Youngstown, OH 44503 



(800) 686-7367 



175 



o 




OKLAHOMA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Senior Health Insurance Counseling Program (SHICP) 
oid.state.ok.us 



Toil-Free 
Toll 



(800) 763-2828 
(405) 521-6628 



Carroll Fisher 

Oklahoma Insurance Department 

Commissioner 

2401 N.W. 23, Suite 28 

Oklahoma City, OK 73107 

Bill Smith 

2401 N.W. 23rd, Suite 28 

Oklahoma City, OK 73107 

Phone (405) 521-6628 

Fax (405) 522-4492 

E-mail shicp@insurance.state.ok.us 



Program Summary 



m 



Additional Data 



Senior Health Insurance Counseling Program (SHICP) is administered 
through the Oklahoma Insurance Department (OID). SHICP is managed 
by 4 full-time and 1 part-time employees, including a director, two 
trainers, and administrative personnel. Volunteers are trained and 
supported by the OID staff. Local and toll-free telephone lines give 
beneficiaries access to SHICP throughout the State, and are a source of 
referral to volunteers when matters cannot be resolved over the phone. 



Volunteer Counselors: 284 

State Staff (Paid) PT/FT: 4 Full Time & 1 Part Time 

Total Counties: 77 

Number of Counties Served: 77 

Number of local sponsoring organizations: 12 



176 



Oklahoma Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Creek, Osage, 
Tulsa Counties 



Hillcrest Center 



8555 S. Lewis, #3A 
Tulsa, OK 74137 



(918) 744-5595 



Oklahoma, 
Canadian, 
Cleveland, Logan 
Counties 



Third Age Life Center 



5300 N. Independence 

Suite 210 

Oklahoma City, OK 73112 



(405)949-4140 



Craig, Delaware, 
Mayes, Nowata, 
Ottawa, Rogers, 
Washington Counties 



Area Agency on Aging P.O. Drawer B 
Grand Gateway Big Cabin, OK 74332 



(918) 783-5793 



Adair, Cherokee, 
Mcintosh, Muskogee, 
Okmulgee, Sequoyah, 
Wagoner Counties 



Choctaw, Haskell, 
Latimer, LeFlore, 
McCurtain, Pittsburg, 
Pushmataha Counties 



Atoka, Bryan, Carter, 
Coal, Garvin, Johnston, 
Love, Marshall, Murray, 
Pontotoc Counties 



Area Agency on Aging: 1012 N. 38th 
EODD Muskogee, OK 74402 



(918) 682-7891 



Area Agency on Aging 
KEDDO 



P.O. Box 638 

Wilburton, OK 74578 



(918)465-2367 



Area Agency on Aging 
SODA 



301 W. Main, Ste. 328 
Ardmore, OK 73401 



(580) 226-2250 



Hughes, Lincoln, 
Okfuskee, Pawnee, 
Payne, Pottawatomie, 
Seminole Counties 



Area Agency on Aging 
COEDD 



400 N. Bell 
Shawnee, OK 74801 



(405) 273-6410 



Creek, Osage, 
Tulsa Counties 



Area Agency on Aging: 
Tulsa 



1 1 S. Hartford Street 

Suite 1 1 1 

Tulsa, OK 74120 



(918) 596-7688 



177 



73 
O 



Oklahoma Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Alfalfa, Blaine, 
Garfield, Grant, 
Kay, Kingfisher, 
Major, Noble Counties 



Area Agency on Aging: 2901 N. Van Buren 
NODA Enid, OK 73703 



(580) 237-2205 



Oklahoma, Canadian, 
Cleveland, Logan 
Counties 



Area Agency on Aging: 3200 N.W. 48, Ste. 1 04 (405) 942-8500 

Areawide Aging Oklahoma City, OK 731 1 2 

Agency 



Caddo, Comanche, 
Cotton, Grady, Jefferson, 
McClain, Stephens, 
Tillman Counties 



Area Agency on Aging: 802 Main Street 
ASCOG Duncan, OK 73533 



(580) 252-0595 



*3 
O 



Beckham, Custer, 
Greer, Harmon, 
Kiowa, Jackson, Roger 
Mills, Washita Counties 



Area Agency on Aging: Building 420, Sooner Drive (580) 562-4882 
SWODA Burns Flat, OK 73624 



Beaver, Cimarron, Area Agency on Aging: 330 Douglas Ave. 

Dewey, Ellis, Harper, OEDA Beaver, OK 73932 

Texas, Woods, Woodward 
Counties 



(580) 625-4531 



178 



w^ 



OREGON 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Senior Health Insurance Benefits Assistance (SHIBA) 

www.cbs.state.or. us/ing 

Toil-Free (800) 722-4131 
Toll (503) 947-7984 

Joel Ario 

State of Oregon 

Deputy Insurance Commissioner 

350 Winter Street NE, Room 440 

Salem, OR 97301 

Margaret Scott 

350 Winter Street, NE #440 

Salem, OR 97301 

Phone (503) 947-7263 

Fax (503) 378-4351 

E-mail margaret.l.scott@state.or.us 



State Health Insurance Benefits Assistance Program (SHIBA) is housed in 
the Consumer Protection Section of the Oregon Insurance Division and is 
staffed by two Field Officers who coordinate program activities with local 
sponsors located throughout the State. Field Officers work with local 
sponsoring organizations to recruit, support and train volunteers, develop 
and implement training curriculum, and develop and distribute various 
publications. The Field Officers also work with the local sponsoring 
organizations to conduct various outreach initiatives including seminars 
and other presentations, and answer questions received over a toll-free 
telephone line maintained by the State. The Field Officers oversee local 
sponsor operations and coordinate with State management and HCFA. 
Significant activities include publication of Your Medicare Supplement 
Insurance and the Oregon Consumer Guide to Medicare Supplemental 
Insurance and Managed Care Organizations. SHIBA also coordinates with 
HCFA's contractors and other organizations to present seminars 
throughout the State. 



o 



Additional Data 



Volunteer Counselors: 211 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 36 

Number of Counties Served: 33 

Number of local sponsoring organizations: 20 



179 



Oregon Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Marion, Yamhi 
Polk Counties 



Mid-Willamette Valley 3410 Cherry Ave NE 
Senior Services Suite 240 

Salem, OR 97303 



(503) 304-3400 



Clackamas County 



Clackamas County 1 881 7 SE McLoughlin Blvd. (503) 655-8846 

Social SVCS/RSVP Milwaukie, OR 97268 



Deschutes, Jefferson, 
Crook Counties 



Central Oregon 
Council on Agin^ 



2303 SW 1st 
Redmond, OR 97756 



(541) 548-8817 



70 
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Lane County 



Linn, Benton 
Counties 



Senior Law Services 376 E. 1 1th St. 

Eugene, OR 97041 



Linn/Benton County 6500 SW Pacific Hwy 
RSVP Albany, OR 97321 



(541)682-5318 



(541) 917-4476 



rn 



Douglas County 



Douglas County RSVP 621 West Madrone 
Roseburg, OR 97470 



(541)440-3640 



Coos County 



Retired Senior 1 988 Newark Ave. 

Volunteer Program Coos Bay, OR 97420 



(541)888-7332 



Josephine County 



Josephine County RSVP 233 NE "C" St. 

Grants Pass, OR 97526 



(541) 955-5547 



180 



Oregon Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Union, Baker, 
Wallowa Counties 



Community Connection 104 Elm 

of Northeast Oregon La Grande, OR 97850 



(541) 963-3186 



Jackson County 



Rogue Valley Manor 1 700 Barnett Rd. 
Community Services Medford, OR 97504 



(541) 779-5257 



Lincoln County 



Lincoln County RSVP 1 1 2 SE Douglas St. 
Newport, OR 97365 



(541) 574-2684 



Umatilla, Morrow 
Counties 



Hood River, Wasco, 
Sherman, Gilliam, 
Wheeler Counties 



CAPECO 



721 SE 3rd St. Ste, D 
Pendleton, OR 97801 



Hood River Memorial P.O. Box 149 
Hospital Senior Hood River, OR 97031 

Resource 



(541)276-1926 



(541) 386-3911 



7S 
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Curry County 



Curry County RSVP P.O. Box 746 

Gold Beach, OR 97444 



(541)469-6822 



m 



Tillamook Countv 



Tillamook Hospital and 1000 3rd St. 

North Coast Senior Tillamook, OR 97141 

Services 



(503) 815-2265 



Washington County 



Washington County 133 SE Second Ave. 

Dept. of Aging Hillsboro, OR 971 23 



(503) 640-3489 



181 



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Oregon Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Multnomah County 


Multnomah County 
Aging and Disability 
Services 


421 SW 5th 3rd Fl. 
Portland, OR 97204 


(503) 248-3620 


Klamath, Lake 
Counties 


Klamath Basin Senior 
Citizens Council 


2045 Arthur 

Klamath Falls, OR 97601 


(541)883-7171 


Clatsop County 


North Coast Senior 
Services 


278 Rowe 
Wheeler, OR 97147 


(503) 368-4200 


Hood River, Wasco, 
Sherman, Gilliam, 
Wheeler Counties 


Hood River Senior 
Center 


2010 Sterling PI. 
Hood River, OR 97031 


(541) 386-2060 



182 




PENNSYLVANIA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



APPRISE 

Under Construction 

Toil-Free (800) 783-7067 
Toll n/a 

Richard Browdie 

Pennsylvania Department of Aging 

Secretary 

555 Walnut Street, Fifth Floor 

Harrisburg, PA 17101-1919 

Jack Vogelsong 
555 Walnut St., 5th Floor 
Harrisburg, PA 17101-1919 
Phone (717) 783-8975 
Fax (717) 772-3382 

E-mail jvogelsong@state.pa.us 



APPRISE is administered by the Division of Health and Consumer Education 
which is part of the States Department of Aging. APPRISE is administered 
through three subcomponents, two of which oversee operations in Western and 
Eastern parts of the State, and includes coordination with local sponsorship in 52 
Area Agencies on Aging located throughout the State. The third subcomponent 
operates a toll-free telephone system with call centers in 10 AAAs throughout the 
State. Training activities, development and distribution of resource materials, 
relationships with other key State agencies and organizations, and working with 
HCFA and its contractors, are coordinated at the State level. Counseling and 
assistance services are delivered to beneficiaries through the toll-free telephone 
system and directly at the AAAs. The telephone system ofFers language translation 
services and out of state access among its features. State grants to local sponsors 
fund a paid coordinator at each location and support other related SHIP activities. 
APPRISE has devoted significant energy in coordinating with large employers 
throughout the State which has enhanced information dissemination to 
beneficiaries as well as promote volunteer participation in the program. 



73 

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Additional Data 



Volunteer Counselors: 550 

State Staff (Paid) PT/FT 1 Full Time 

Total Counties: 67 

Number of Counties Served: 67 

Number of local sponsoring organizations: 52 



183 



Pennsylvania Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Adams County 



Adams County Office 318 West Middle Street 
for Aging, Inc. Gettysburg, PA 1 7325 



(717)334-9296 



Allegheny County Department of Aging 



441 Smithfield St. 
Suite 300 
Pittsburg, PA 1 5222 



(800)344-4319 



Armstrong County 



Armstrong County 
AAA 



1 25 Queen Street 
Kittanning, PA 16201 



(800)368-1066 



Beaver County 



Berks County 



Butler County 



Cambria County 



Beaver County Office Stone Point Landing 
on Aging Suite 202 

Beaver, PA 1 5009 



Senior Citizens 
Centers 



40 North 9th Street 
Reading, PA 19601 



Butler County, 
4 Area Agency 
on Aging 



Ste. 101-111 
Sunnyview Circle 
Butler, PA 16001 



Cambria County, 
Area Agency on 
Aging 



P.O. Box 88 

Ebensburg, PA 15931 



184 



(724) 728-7707 



(610)374-3195 



(724) 282-3008 



(814)472-5580 



Pennsylvania Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Cameron, Elk, 
McKean Counties 



Office of Human 
Service, Inc. 



P.O. Box A 
Ridgeway, PA 1 5853 



(814) 776-2191 



Carbon County 



Carbon County, Area 1 1 22 North Street 
Agency on Aging Jim Thorpe, PA 1 8229 



(570) 325-2726 



Centre County 



Centre County Office 420 Holmes Street 
of Aging Bel lefonte, PA 16823 



(814) 355-6716 



Chester County 



Clarion County 



County of Chester 
Depatment of Aging 
Services 



601 Westtown Rd. 
Suite 320 
WestChester, PA 19382 



(610) 344-6009 



Clarion County, Area 
Agency on Aging 



12 Grant Street 
Clarion, PA 16214 



(814) 226-4640 



O 



Clearfield County 



Clearfield County, 
Area Agency on 
Aging 



1 03 North Front Street 
Clearfield, PA 16830 



(814) 765-2696 



Columbia/Montour 
County 



Columbia/Montour 
Area Agency on 
Aging 



702 Sawmill Road 
Bloomsburg, PA 17815 



(570) 784-9272 



Crawford County 



Active Aging, Inc. 
(Crawford) 



1034 Park Avenue 
Meadville, PA 16335 



(814) 336-1792 



185 



Pennsylvania Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Cumberland County 



Cumberland County 
Office of Aging 



16 West High Street 
Carlisle, PA 17013 



(717)240-6110 



Dauphin County 



Dauphin County, 
Area Agency on 
Aging 



25 South Front Street 
Harrisburg, PA 17101 



(717)255-2790 



Delaware County 



County of Delaware 
Services of the Aging 



20 South 69th, 4th Floor 
Upper Darby, PA 19082 



(610) 713-2175 



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Greater Erie 
Community Action 
Committee 



Fayette, Greene, 

Washington 

Counties 



Erie County Area 
Agency on Aging 



18 West Ninth Street 
Erie, PA 16501 



(814)459-4581 



Southwestern PA, 
Area Agency on 
Aging, Inc. 



Eastgate 8 
Monessen, PA 1 5062 



(724) 684-9000 



m 



Franklin County 



Franklin County 
Office for the Aging 



218 North Second Street 
Chambersburg, PA 17201 



(717)263-2153 



Huntingdon, Bedford, 
Fulton Counties 



Huntingdon, 
Bedford, Fulton Area 
Agency on Aging 



240 Wood Street 
Bedford, PA 1 5522 



(814)623-8149 



Indiana County 



Aging Services of 
Indiana County 



1 005 Oak Street 
Indiana, PA 15701 



(724) 349-4500 



186 



Pennsylvania Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Jefferson County 



Jefferson Co. Area 
Agency on Aging 



186 Main Street 
Brookville, PA 16830 



(814) 849-3096 



LacKawanna County 



RSVP of LacKawanna 638 Spruce St., Ste. 420 (570) 961-1 234 

County Scranton, PA 18503 



Lancaster County 



Lancaster County, 
Office of Aging 



50 North Duke Street 
Lancaster, PA 1 7608 



(717)299-7979 



Lawrence County 



Lebanon County 



Lawrence County, 1 55 W. Washington Street (724) 658-5661 

Area Agency on Aging Newcastle, PA. 1 61 01 



Lebanon County, 
Area Agency on 
Aging 



710 Maple Street 
Lebanon, PA 1 7046 



(717)273-9262 



o 



Lehigh, County 



Lehigh County, Area 
Agency on Aging 



1 7 South Seventh Street 
Allentown, PA 18105 



(610) 782-3466 



Luzerne, Wyoming 
Counties 



Luzerne/Wyoming 
Counties Bureau for 
Aging 



1 1 1 North Pennsylvania Blvd. (570) 822-1 1 58 
Wilkes-Barre, PA 18701 



Lycoming, Clinton 
Counties 



Lycoming/Clinton 
Bi -County Office of 
Aging 



352 E. Water Street 
Lock Haven, PA 1 7745 



(570) 748-8665 



187 



Pennsylvania Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Mercer County 



Mercer County, Area 
Agency on Aging 



133 North Pitt Street 
Mercer, PA 16137 



(724) 662-6222 



Mifflin, Juniata 
Counties 



Mifflin/Juniata Area 
Agency on Aging, 
Inc. 



One Buena Vista Circle (71 7) 242-031 5 

Lewistown, PA 1 7044 



Monroe County 



Monroe County 
Office on Aging 



724 B. Philips St. (570) 420-3735 

East Stroudsburg, PA 18301 



Montgomery 
County 



Northampton 
County 



Northumberland 
County 



Perry County 



Philadelphia County 



Retired Senior 531 Plymouth Rd. #51 7 (610)834-1040 

Volunteer Program Plymouth Meeting, PA 19462 



Northampton County 45 North 2nd Street 
Area Agency on Easton, PA 1 8042 

Aging 



(610) 559-3248 



Northumberland RD 1 Box 943 

County Area Agency Coal Township, PA 1 7866 

on Aging 



(570) 644-4521 



Perry County Office P.O. Box 725, Center Square (71 7) 582-21 31 
on Aging New Bloomfield, PA 1 7068 



Philadelphia 
Corporation for 
Aging 



642 North Broad Street (21 5) 765-9000 

Philadelphia, PA 19130 



188 



Pennsylvania Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Pike County 



Pike County Area 
Agency on Aging 



10 Buist Road, Ste. 404 
Milford, PA 18337 



(570)296-7813 



Potter County 



Potter County Area 
Agency on Aging 



P.O. Box 241 
Roulette, PA 16746 



(814) 544-7315 



Schuylkill County Schuylkill Ministries 



1 60 Red Horse Road 
Pottsville, PA 17901 



(570) 621-7253 



Somerset County 



Tioga, Bradford, 
Susquehanna, 
Sulivan Counties 



AAA of Somerset 
County 



1 338 South Edgewood Ave. (81 4) 443-2681 
Somerset, PA 1 5501 



AAA for 
Tioga/Bradford 



220 Main Street 
Towand, PA 1 8848 



(570)265-6121 



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Union, Snyder 
Counties 



Union/Snyder 
County Office of 
Aging 



1 1 6 North Second Street 
Lewisburg, PA 1 7837 



(570) 524-2100 



Venango County 



Venango County 
Area Agency on 
Aging 



1283 Liberty Street 
Franklin, PA 16323 



(814) 723-7751 



Warren County 



Experience, Inc-AAA 



905 Fourth Avenue 
Warren, PA 16365 



(814) 723-7751 



189 



Pennsylvania Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


Wayne County 


Area Agency on 
Aging 


323 Tenth Street 
Honesdale, PA 18431 


(570) 253-4262 


Westmoreland 
County 


RSVP Program 


Armbrust Road 
Youngwood, PA 15697 


(800)262-2103 


York County 


York County Area 
Agency on Aging 


141 West Market Street 
York, PA 1 7401 


(717)771-9610 



190 



PUERTO RICO 



Program Name 


State Health Insurance Assistance Program (SHIP) 


SHIP Website 


n/a 


Beneficiary Contact 


Toll-Free (877) 725-4300 




Toll n/a 



Administrative Agency 



Program Coordinator 



Ruby R. Ramirez 

Governor's Office of Elderly Affairs 

Executive Director 

P.O. Box 50063 

Old San Juan Station 

San Juan, PR 00902 

Jose Gonzalez 

Cobia's Plaza Building Umlevel, Stop 23, 

Ponce Deleon Ave. 

San Juan, PR 00902 

Phone (787) 725-4300 

Fax (787) 721-6510 

E-mail jgonzalez@ogave.prstar.net 



Program Summary 



SHIP, administered by the Governor's Office of Elderly Affairs, works with 
Puerto Rico's 2 area agencies on aging (AAAs) . Each AAA has a full time 
field coordinator overseen by a full time project director. One of the AAAs 
operates a toll-free telephone line attended by 2 part time counselors. An 
Interagency Task Force made up of representatives of public agencies serve 
as advisors and trainers. A mobile unit provides counseling to beneficiaries 
in remote rural areas. 



rn 



Additional Data 



Volunteer Counselors: 2 

State Staff (Paid) PT/FT: 2 Part Time 

Total Counties: 78 

Number of Counties Served: 78 

Number of local sponsoring organizations: 15 



191 



Puerto Rico Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Island-wide 



ASES 



P.O. Box 4264 
San Juan, PR 00902 



(787) 725-9252 



Island-wide 



Comisionado de 
Seguros 



P.O. Box 8330 
Santurce, PR 00910 



(787) 722-8686 



Island-wide 



COSVI 



P.O. Box 363428 
San Juan, PR 00936 



(787) 758-9733 



Island-wide 



Island-wide 



Island-wide 



Island-wide 



Island-wide 



DACO 



Depto De La 
Familia 



HCFA 



Medicaid 



P.O. Box 41058 
San Juan, PR 00940 



P.O. Box 1 1 398 
Santurce, PR 00910 



525 FD Roosevelt Ave. 

Suite 11 16 

San Juan, PR 00918 



P.O. Box 70184 

Rio Piedras, PR 00936 



QIPRO, Mercantil 
Plaza 



Ponce Deleon Ave. 

Suite 605 

Hato Rey, PR 00918 



192 



(787) 722-7555 
X2269 



(787) 723-3050 



(787) 771-3687 



(787) 765-1230 



(787)641-1240 



Puerto Rico Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Island-wide 



Palmetto, URB 
Munoz Rivera 



53 Ave Esmeralda 
Guaynabo, PR 00969 



(787) 782-0544 



Island-wide 



Seguro Social 



FOB Oficina 751 
Hato Rey, PR 00918 



(787) 766-5194 



Island-wide 



Triples S 



P.O. BoxGE 71391 
San Juan, PR 00936 



(787) 749-4077 



Island-wide 



AARP 



Apt. 506 Cond. Ponce de Leon (787) 783-241 2 
Guaynabo, PR 00966 



Adjuntas, Aguada, 


Region 


ll-Southern 


P.O. Box 6276 


(800)981-7735 


Aguadilla, Aibonito, 






Ponce, PR 00733 




Afiasco, Arroyo, 










Cabo, Rojo, Coamo, 










Guanica, Guayama, 










Guayanillas, Hormigueros, 










Jayuya, Juana, Diaz, 










Lajas, Las Marias, 










Maricaao, Maunabo 











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Aguas Buenas, 
Arecibo, Barceloneta, 
Barranquitas, Bayamon, 
Caguas, Camuy, 
Canovanas, Carolina, 
Cataffo, Cayey, Celba, 
Ciales, Cidra 



Region l-Northern 



4 Calle Dr. Ferrer (bajos) (800) 981 -1 61 5 

Bayamon, PR 00956 



193 




RHODE ISLAND 



Program Name 


Senior Health Insurance Program (SHIP) 


SHIP Website 


n/a 


Beneficiary Contact 


Toil-Free (800) 322-2880 




Toll n/a 


Administrative Agency 


Barbara A. Rayner 




RI Department of Elderly Affairs 




Director 




160 Pine Street 




Providence, RI 02903 



Program Coordinator 



Will Speck 

160 Pine Street 

Providence, RI 02903 

Phone (401) 222-2858 x232 

Fax (401) 222-2130 

E-mail will@dea.state.ri.us 



Program Summary 



m 



Rhode Island's Senior Health Insurance Program (SHIP) is administered by 
the Information and Education Division of the State's Department of 
Elderly Affairs (DEA). SHIP is linked with DEA's Customer Information 
Center which offers information and referral services through a toll-free 
telephone line. SHIP works with 16 local sponsors, mostly senior centers. 
Significant SHIP projects include publication of the Rhode Island Guide to 
Buying Medicare Supplemental Insurance and Medicare Managed Care 
Plans, which is updated frequently throughout the year. SHIP also 
coordinates with the State's elderly housing resident services coordinators 
which has become a significant referral source. 



Additional Data 



Volunteer Counselors: 50 

State Staff (Paid) PT/FT: 1.5 Full Time 

Total Counties: 5 

Number of Counties Served: 5 

Number of local sponsoring organizations: 16 



194 



Rhode Island Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Providence County 



Lincoln Senior Center 40 Chapel St. 

Lincoln, Rl 02865 



(401) 724-2000 



Washington 
County 



North Kingstown 
Senior Center 



1 Beach Street (401 ) 295-0666 

North Kingstown, Rl 02852 



Providence County 



Salvatore Mancini 
Center 



2240 Mineral Spring Ave. (401) 231-0742 
North Providence, Rl 02911 



Providence County 



Newport County 



Leon Mathieu Senior 
Center 



420 Main St. 
Pawtucket, Rl 02860 



Portsmouth Senior 
Center 



1 1 Bristol Ferry Rd. 
Portsmouth, Rl 02871 



(401) 728-0146 



(401)683-4106 



"0 

o 



Providence County Da Vinci Center 



470 Charles St. 
Providence, Rl 02904 



(401) 272-7474 



Providence County 



Westminster Senior 133 Mathewson St. 

Center Providence, Rl 02907 



(401)274-6900 



Washington 
County 



Larry Tetreau It Senior 25 St. Dominic Road (401) 789-0268 

Center South Kingstown, Rl 02883 



195 



Rhode Island Local Sponsors 



70 

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m 



Service Area 


Program Sponsor 


Address 


Phone Number 


Providence County 


East Providence 
Senior Center 


610 Waterman Ave. 

East Providence, Rl 02914 


(401)435-7800 


Kent County 


Warwick Senior 
Services 


27 Pilgrim Parkway 
Warwick, Rl 02886 


(401)463-3474 


Providence County 


St. Martin de Porres 
Senior Ctr. 


1 60 Cranston St. 
Providence, Rl 02903 


(401)274-6783 


Kent County 


Coventry Senior 
Center 


50 Wood Street 
Coventry, Rl 02816 


(401)822-9175 


Providence County 


Dora C. Howard 
Adult Day 


735 Putnam Pike 
Smithfield, Rl 02828 


(401) 949-3890 


Providence County 


Cranston Senior 
Center 


1 070 Cranston St. 
Cranston, Rl 02920 


(401)461-1000 


Washington 
County 


Westerly Senior 
Center 


39 State Street 
Westerly, Rl 02891 


(401) 596-2404 


Providence County 


Woonsocket RSVP 


84 Social St. 
Woonsocket, Rl 02895 


(401) 766-2300 



196 



V 




SOUTH CAROLINA 



Program Name 

SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



I-Care Insurance Counseling Assistance and Referral for Elderly 
(I-CARE) 



n/a 

Toll-Free 
Toll 



(800) 868-9095 
(803) 898-2850 



J. Samuel Griswold 

Department of Health and Human Services 

Director 

1801 Main Street 

Columbia, SC 29202-8206 

Gloria McDonald 
1801 Main Street 
Columbia, SC 29202-8206 
Phone: (803) 898-2850 
Fax: (803) 898-4513 

E-mail: mcdong@dhhs.state.sc.us 



The Department of Health and Human Services in partnership with the 
Department of Insurance houses the Insurance Counseling Assistance and 
Referral for Elders (I-CARE) in South Carolina. Under the Bureau of 
Senior and Long Term Care Services, I-CARE staff includes 2 state 
program coordinators and a program assistant who operates the toll- free 
line. Ten regional directors in the Area Agencies on Aging (AAA) are 
responsible for managing the program that exists in 46 counties across the 
state. At the county level, local coordinators handle day-to-day operations 
and manage 434 volunteer counselors. I-CARE extends its reach through 
visits to homebound and disabled and by placing volunteers in 
congressional offices. 



Volunteer Counselors: 435 

State Staff (Paid) PT/FT: 1 Full Time & 2 Temp. 

Total Counties: 46 

Number of Counties Served: 46 

Number of local sponsoring organizations: 1 



197 



m 



South Carolina Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Anderson, Cherokee, 
Greenville, Oconee, 
Pickens, Spartanburg 
Counties 



Anderson-Oconee 
Council on Aging 



403 Jefferson Avenue 
Anderson, SC 29622 



(864) 222-3370 



Anderson, Cherokee, 
Greenville, Oconee, 
Pickens, Spartanburg 
Counties 



Senior Centers of 
Cherokee County 



499 W. Rutledge Ave. 
Gaffney, SC 29341 



(864) 489-3868 



Anderson, Cherokee, 
Greenville, Oconee, 
Pickens, Spartanburg 
Counties 



Senior Action, Inc 



402 East McBee Ave. 
Greenville, SC 29601 



(864) 467-3668 



Anderson, Cherokee, 
Greenville, Oconee, 
Pickens, Spartanburg 
Counties 



Pickens County 
Seniors Unlimited 



931 Anderson Drive 
Liberty, SC 29657 



(864) 843-2275 



rn 



Abbeville, Edgefield, 
Greenwood, Laurens, 
McCormick, Saluda 
Counties 



Abbeville, Edgefield, 
Greenwood, Laurens, 
McCormick, Saluda 
Counties 



Edgefield Senior 
Citizens Council 



400 Church Street 
Edgefield, SC 29824 



Senior Options, Inc. 



Route 3 Box 782 
Clinton, SC 29325 



(803) 637-5326 



(864) 938-0572 



Abbeville, Edgefield, 
Greenwood, Laurens, 
McCormick, Saluda 
Counties 



McCormick County 
Senior Center, Inc. 



1 300 South Main Street 
McCormick, SC 29835 



(864) 465-2626 



Abbeville, Edgefield, 
Greenwood, Laurens, 
McCormick, Saluda 
Counties 



Saluda County 
Council on Aging 



1 04 Church Street 
Saluda, SC 29138 



(864)445-2175 



198 



South Carolina Local Sponsors 



Service Area Program Sponsor Address Phone Number 



Chester, Lancaster, Senior Services Inc. 1 197 Armory Road (803) 385-3838 

York, Union Counties Chester, SC 29706 



Chester, Lancaster, Lancaster County 106 1/2 French Street (803)285-6956 

York, Union Counties Council on Aging Lancaster, SC 29721 



Chester, Lancaster, Union Council on 237 N. Gadberry Street (864) 429-1684 

York, Union Counties Aging Union, SC 29379 



Chester, Lancaster, York County Council 150 Johnston Street (803) 327-6694 

York, Union Counties on Aging Rock Hill, SC 29730 "73 



Fairfield, Lextington, Senior Resources 2700 Middleburg Dr., Ste. 255 (803) 252-7734 

Newberry, Richland Columbia, SC 29204 

Counties 



Fairfield, Lextington, Fairfield County 210 E. Washington Street (803) 635-301 5 

Newberry, Richland Council on Aging Winnsboro, SC 29180 

Counties 



Fairfield, Lextington, Richland County 1650 Park Circle (803) 779-1971 

Newberry, Richland Capital Senior Center Columbia, SC 29202 

Counties 



Fairfield, Lextington, Newberry County 1 300 Hunt Street (803) 276-8266 

Newberry, Richland Council on Aging Newberry, SC 29108 

Counties 



73 

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199 



South Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Aiken, Allendale, 
Bamberg, Barnwell, 
Calhoun, Orangeburg 
Counties 



Aiken Council on 
Aging 



1 50 Morgan St. NW 
Aiken, SC 29802 



(803) 648-5447 



Aiken, Allendale, 
Bamberg, Barnwell, 
Calhoun, Orangeburg 
Counties 



Generations 
Unlimited 



Highway 278 
Barnwell, SC29812 



(803) 541-1249 



Aiken, Allendale, 
Bamberg, Barnwell, 
Calhoun, Orangeburg 
Counties 



Allendale County 
Council on Aging 



917 Railroad Ave. 
Allendale, SC 29810 



(803) 584-4350 



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Aiken, Allendale, 
Bamberg, Barnwell, 
Calhoun, Orangeburg 
Counties 



Aiken, Allendale, 
Bamberg, Barnwell, 
Calhoun, Orangeburg 
Counties 



Aiken, Allendale, 
Bamberg, Barnwell, 
Calhoun, Orangeburg 
Counties 



Bamberg County 
Council on Aging 



Log Branch Road 
Bamberg, SC 29003 



Calhoun County 
Council on Aging 



1 12 Milligan Street 

St. Matthewa, SC 29135 



Orangeburg County 
Council on Aging 



2570 St. Matthews Road 
Orangeburg, SC 29116 



(803) 245-3021 



(803)874-1270 



(803)531-4663 



Clarendon, Kershaw, 
Lee, Sumter Counties 



Clarendon County 206 Church Street 

Council on Aging Manning, SC 29102 



(803) 435-8593 



Clarendon, Kershaw, 
Lee, Sumter Counties 



Lee County Council 104 E. Council Street 

on Aging Bishopville, SC 29010 



(803)484-6212 



200 



South Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Clarendon, Kershaw, 
Lee, Sumter Counties 


Kershaw County 
Council on Aging 


906 Lyttleton Street 
Camden, SC 29020 


(803)432-8173 


Clarendon, Kershaw, 
Lee, Sumter Counties 


Santee Senior 
Services 


1 20 E. Liberty Street 
Sumter, SC29150 


(803) 775-9013 


Chesterfield, Darlington, 
Dillon, Florence, 
Marion, Marlboro 
Counties 


CareSouth Carolina, 
Inc. 


201 South 5th Street 
Hartsville, SC 29550 


(843) 383-8632 


Georgetown, Horry, 
Williamsburg Counties 


Georgetown County 
Council on Aging 


2104 Lincoln Street 
Georgetown, SC 29440 


(843) 546-8539 



Georgetown, Horry, Vital Aging 

Williamsburg Counties 



318 E. Main Street 
Kingstree, SC 29556 



(843) 354-5496 



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Georgetown, Horry, 
Williamsburg Counties 



Horry County 
Council on Aging 



2213 N. Main Street 
Conway, SC 29526 



(843) 248-9818 



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Berkeley, Charleston, 
Dorchester Counties 



Berkeley Senior 
Citizens 



103 Gulledge Street (843) 761-0390 

Moncks Corner, SC 29461 



Berkeley, Charleston, 
Dorchester Counties 



Charleston Area 259 Meeting Street 

Senior Citizens, Inc. Charleston, SC 29401 



(843) 722-3675 



201 



South Carolina Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Berkeley, Charleston 
Counties 


ElderLink, Incororated 
Dorchester Counties 


4500 Leads Ave., Ste. 210 
Charleston, SC 29405 


(843)745-1710 


Beaufort, Colleton, 
Hampton, Jasper 
Counties 


Beaufort Council on 
Aging 


1 406 Paris Avenue 
Beaufort, SC 29902 


(843) 726-5536 


Beaufort, Colleton, 
Hampton, Jasper 
Counties 


Colleton County 
Council on Aging 


39 Senior Avenue 
Walterboro, SC 29488 


(843) 549-7642 


Beaufort, Colleton, 
Hampton, Jasper 
Counties 


Hampton County 
Council on Aging 


808 Pine Street 
Hampton, SC 29924 


(843) 943-7555 



202 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



SOUTH DAKOTA 



Senior Health Information & Insurance Education (SHIINE) 

www.state.sd. us/social/ASA/SHIINE 

Toil-Free (800) 822-8804 
Toll (605) 773-3656 

Gail Ferris 

South Dakota Department of Social Services 

Administrator 

700 Governors Drive 

Pierre, SD 57501-2291 

Mike Parker 

700 Governors Drive 

Pierre, SD 57501-2291 

Phone (605) 773-3656 

Fax (605) 773-6834 

E-mail mikep@adds.state.sd.us 



Program Summary 



Additional Data 



The Senior Health Information and Insurance Education (SHIINE) 
program of South Dakota is located in the Department of Social Services, 
Adult Services and Aging office. SHIINE operates with 115 volunteers in 
three field offices, headed by the state director and two full-time 
coordinators. The Volunteer Information Center operates the in-state toll 
free line and makes referrals to SHIINE staff in the field offices. SHIINE's 
outreach includes broadcasting presentations on public access television and 
the Rural Development Telecom Network, as well as obtaining information 
from SSA to target potential dual eligible beneficiaries. 



Volunteer Counselors: 120 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 66 

Number of Counties Served: 66 

Number of local sponsoring organizations: 2 



203 



South Dakota Local Sponsors 



Service Area Program Sponsor Address Phone Number 



Statewide East River Legal 335 N. Main Ave. #300 (605) 336-9230 

Services Sioux Falls, SD 57104 



Statewide South Dakota 301 NFA (605) 688-6360 

Cooperative Extension Brookings, SD 57006 
Service 



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204 




TENNESSEE 



Program Name 


TN Association of Legal Services (TALS) 


SHIP Website 


n/a 


Beneficiary Contact 


Toll-Free (800) 525-2816 




Toll (615) 741-4955 



Administrative Agency 



Program Coordinator 



James S. Whaley 

Tennessee Commission on Aging 

Executive Director 

500 Deaderick Street, 9th Floor 

Nashville, TN 37243-0860 

Patti George 
211 Union, #833 
Nashville, TN 37201 
Phone (615) 242-0438 
Fax (615) 244-4920 

E-mail pgeorge@tals.org 



Program Summary 



The State Health Insurance Assistance Program in Tennessee is operated 
through the TN Association of Legal Services (TALS), a private, non-profit 
organization that has existed for 25 years. Through a grant from the TN 
Commission on Aging, TALS subcontracts with 8 regional legal services 
offices throughout the state. The TN Department of Insurance Assistance 
Office for seniors operates a statewide toll free line with two staffers that 
refer calls to the local legal services offices. The local legal services projects 
rely on 25 volunteers, as well as 28 legal services staff members to provide 
counseling and assistance through the SHIP program. This network of local 
offices, volunteers and legal services staff are kept up to date through the 
"viTALS" newsletter, the Legal Services Guide to Medicare and Health 
Insurance, and regular trainings and communications from TALS. TALS 
extends its reach by training social workers and partnering with the Minority 
Applicant Pool System, public housing, food stamp programs, migrant 
worker programs, and minority churches. These partnerships and the 
location of several SHIP offices in rural areas enhance their efforts to reach 
under-served populations. 



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Additional Data 



Volunteer Counselors: 26 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 95 

Number of Counties Served: 95 

Number of local sponsoring organizations: 8 



205 



Tennessee Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Dyersburg, 
Huntington, 
Sclmer, Jackson 



West TN Legal Services P.O. Box 2066 

Jackson, TN 38301 



(901)423-0616 



Clarksville, 
Gallatin, Nashville 



Legal Aid Society of 211 Union Street, #800 
Middle TN Nashville, TN 37201 



(615)244-6610 



Cookeville 
Oakridge 



Rural Legal Services of P.O. Box 5209 

TN Oak Ridge, TN 37831 



(423) 483-8454 



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Kingsport, 
Morristown, 
Johnson Cities 



Covington 
Memphis 



Legal Services of Upper P.O. Drawer 360 (423) 928-831 1 

East TN Johnson City, TN 37604 



Memphis Area Legal 109 N. Mid-America Mall, 3rd (901) 523-9922 
Services Memphis, TN 38103 



m 



Tullahoma, 
Columbia 



Legal Services of South P.O. Box 1 256 
Central TN Columbia, TN 38402 



(931)381-5533 



Cleveland, 
Chattanooga 



Southeast TN Legal 
Services 



414 McCallie Avenue 
Chattanooga, TN 37402 



(423) 756-4013 



Knoxville 



Knoxville Legal Aid 
Society 



502 S. Gay St, Ste. 404 
Knoxville, TN 37902 



(423) 637-0484 



206 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



TEXAS 



Texas Health Information Counseling & Advocacy Program (HICAP) 

www.tdi.state.tx.us/consumer/hicap 

Toil-Free (800) 252-9240 
Toll n/a 

Mary Sapp 

Texas Department on Aging 

Director 

Box 12786 

Austin, TX 78711 

Ray Bryant 

4900 N. Lamar Blvd. 

Austin, TX 78751 

Phone (512) 424-6874 

Fax (512) 424-6891 

E-mail ray@tdoa.state.tx.us 



Program Summary 



Additional Data 



The Texas Health Information, Counseling and Advocacy Program 
(HICAP) currently has 449 staff and volunteer counselors working 
throughout the state in 28 Texas State Area Agencies on Aging. The Texas 
Department of Aging subcontracts with the Texas Department of 
Insurance for training, publications, and resource production, as well as 
technical insurance expertise. The Texas Young Lawyers Association works 
with HICAP to provide free advanced planning seminars held in 
conjunction with pro bono clinics. 



Volunteer Counselors: 349 

State Staff (Paid) PT/FT: 17 Full Time & 98 Part Time 

Total Counties: 254 

Number of Counties Served: 254 

Number of local sponsoring organizations: 28 



207 



Texas Local Sponsors 



[1-800-252-9240 is used by anyone residing in Texas. Those out-of-state use numbers below.] 
Service Area Program Sponsor Address Phone Number 



Tarrant Counties 



Tarrant County 
AAA 



210 East Ninth Street 
Fort Worth, TX 76101 



(817)258-8081 



Andrews, Borden, Crane, 
Dawson, Ector, Gaines, 
Glasscock, Howard, 
Loving, Martin, Midland, 
Pecos, Reeves, Terrell, 
Upton, Ward, Winkler 
Counties 



Permian Basin 
AAA 



2910Laforce Blvd. 
Midland, TX 7971 1 



(915) 563-1061 



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Bailey, Cochran, Crsoby, South Plains 
Dickens, Floyd, Gaza, AAA 

Hale, Hockley, King, Lamb, 
Lubbock, Lynn, Motley, 
Terry, Yoakum Counties 



1 323 58th Street 
Lubbock, TX 79452 



(806) 762-8721 



Hardin, Jefferson, Orange 
Counties 


Southeast Texas 
AAA 


3501 Turtle Creek Dr., #108 
Nederalnd, TX 77627 


(409) 727-2384 


Brewster, Culberson, El 
Paso, Hudspeth, Jeff 
Davis,Presidio Counties 


Rio Grande 
AAA 


1100 N. Stanton, Ste. 610 
El Paso, TX 79902 


(915) 533-0998 


Jim Hogg, Starr, Webb, 
Zapata Counties 


South Texas 
AAA 


1718 E. Calton Road 
Laredo, TX 78044 


(956) 722-3995 



208 



Texas Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Armstrong, Briscoe, 
Carson, Castro, Childress, 
Collingsworth, Dallam, 
Deaf Smith, Donley, 
Gray, Hall, Hansford, 
Hartley, Hemphill, 
Hutchinson, Lipscomb, 
Moore Counties 



Panhandle AAA 



415 West 8th 
Amarillo, TX 79105 



(806) 372-3381 



Archer, Baylor, Clay, 
Cottle, Foard, Hardeman, 
Jack, Montague, Wichita, 
Wibarger, Young Counties 



North Texas 
AAA 



4309 Jacksboro Hwy. 
Wichita Falls, TX 76307 



(940) 322-5281 



Collin, Denton, Ellis, Erath, North Central 
Hood, Johnson, Kaufman, Texas AAA 
Navarro, Palo Pinto, Parker, 
Rockwall, Somervell, Wise 
Counties 



616 Six Flags Drive 
Suite 200 
Arlington, TX 76005 



(817) 695-9194 



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Cameron, Hidalgo, 
Willacy Counties 



Lower Rio 
Grande Valley 



311 N. 15th Street 
McAllen,TX 78501 



(956) 682-3481 



Cooke, Fannin, Grayson 
Counties 



Texoma AAA 



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3201 Texoma Pky., Ste 220 
Sherman, TX 75090 



(903)813-3581 



Austin, Brazoria, 
Chambers, Colorado, Fort 
Bend, Galveston, Libery, 
Matagorda, Montgomery, 
Walker, Waller, Wharton 
Counties 



Houston-Galveston 
AAA 



3555 Timmons Ln., Ste. 500 (71 3) 627-3200 
Houston, TX 77227 



209 



Texas Local Sponsors 



Service Area 



Program Sponsor 



Address 



Phone Number 



Dimmit, Edwards, Kinney, 
LaSalle, Maverick, Real, 
Uvalde, Val Verde, Zavala 
Counties 



Middle Rio 
Grande Valley 
AAA 



307 W. Nopal Street (830) 876-3533 

Carrizo Springs, TX 78834 



Fisher, Haskell, Jones, 
Kent, Knox, Mitchell, 
Nolan, Runnels, Scurry, 
Shcakelford, Stephens, 
Stonewall, Taylor, 
Throckmorton 
Counties 



West Central 
Texas AAA 



1 025 East North 1 0th St. (91 5) 672-8544 

Abilene, TX 79604 



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Harris County 


Harris County 
AAA 


8000 North Stadium Dr. 
3rd Floor 
Houston, TX 77054 


(713)794-9001 


Calhoun, DeWitt, Goliad, 
Gonzales, Jackson, Lavaca, 
Victoria Counties 


Golden Cresent 
AAA 


568 Big Bend Drive 
Victoria, TX 77902 


(800) 574-9745 


Anderson, Camp, 
Cherokee, Gregg, 


East Texas AAA 


3800 Stone Rd. 
Kilgore, TX 75662 


(903) 984-8641 



Harrision, Henderson 
Marion, Panola, Rains, 
Rusk, Smith, Upsur, 
VanZandt, Wood Counties 



Angelina, Houston, Jasper, Deep East Texas 

Nacogdoches, Newton, AAA 

Polk, Sabine, San 

Augustine, San Jacinto 

Shelby, Trinity, Tyler 

Counties 



274 East Lamar 
Jasper, TX 75951 



(409) 384-5704 



210 



Texas Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Dallas County 



Dallas County 

AAA 



400 N. St Paul, Ste. 200 
Dallas, TX 75201 



(214)871-5065 



Coke, Concho, Creockette, Concho Valley 
Irion, Kimble, Mason, AAA 

McCulloch, Menard, 
Reagan, Schleicher, 
Sterling, Sutton, Tom 
Gree Counties 



4850 Knickerbocker Rd. 
San Angelo, TX 76906 



(915)944-9666 



Aransas, Bee, Brooks, 


Coastal Bend 


2910 Leopard 


(512)883-5743 


JKJ 


Duval, Jim Wells, 


AAA 


Corpus Christi, TX 78469 




^ 


Kennedy, Kleberg, 
Live Oak, McMullen, 








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Nueces, Refugio, 
San Patricio Counties 








O 



Bell, Coryell, Hamilton, 
Lampasas, Milam, Mills, 
San Saba Counties 



Central Texas 

AAA 



302 East Central 
Belton,TX 76513 



(254)939-1886 



Bastrop, Blanco, Burnet, 
Caldwell, Fayette, Hays, 
Lee, Lano, Travis, 
Williamson Counties 



Capital AAA 



2512 South IH 35 
Suite 340 
Austin, TX 78704 



(512) 916-6062 



211 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



UTAH 



Health Insurance Information Program (HUP) 
n/a 



Toil-Free 
Toll 



(800) 541-7735 

(801) 538-3910 



Helen Goddard 

Division of Aging and Adult Service 

Director 

120 North 200 West 

Salt Lake City, UT 84103 

Sally Ann Brown 

120 North 200 West 

Salt Lake City, UT 84103 

Phone (801) 538-8250 

Fax (801) 538-4395 

E-mail hsadm2.sbrown@email.state.ut.us 



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Program Summary 



Additional Data 



Utah's Health Insurance Information Program (HUP) is under the 
Department of Human Services, Division of Aging and Adult Services. A 
state program coordinator oversees 1 2 local Area Agencies on Aging that 
manage the activities of 102 volunteers. HUP services are accessed 
primarily via telephone. An in-state toll-free line automatically routes 
callers to the appropriate local office. Reaching isolated populations such 
as Native Americans has improved with the inclusion of tribal 
representatives in training of HUP staff as well as a subcontract with the 
Public Health Department that has regular presence on the reservation. A 
brochure describing HUP services has been produced, also in Spanish, and 
will be mailed with the Medicare Summary Notice to promote awareness 
of the program. 



Volunteer Counselors: 106 

State Staff (Paid) PT/FT: .60 Full Time 

Total Counties: 29 

Number of Counties Served: 29 

Number of local sponsoring organizations: 12 



212 



Utah Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Box Elder, Cache, Rich 
Counties 



Bear River Area 
Agency on Aging 



170 North Main 
Logan, UT 84321 



(435) 752-7242 



Morgan, Weber Counties Weber Human 

Services 



2650 Lincoln Ave. 
Ogden, UT 84401 



(801) 625-3656 



Morgan, Weber Counties Weber Area Agency 3564 Lincoln Ave., Ste. 6 (801) 625-3770 

on Aging Ogden, UT 84401 



Salt Lake County 



Davis County 



Salt Lake County 
Aging Services 



2001 South State #S1 500 
Salt Lake City, UT 84190 



Davis County 
Council on Aging 



28 East State 
Farmington, UT 84025 



(801)468-2480 



(801)451-3377 



O 



Tooele County 



Tooeler Co. Div. of 
Aging and Adult 
Services 



59 East Vine Street 
Tooele, UT 43588 



(435) 882-2870 



m 



Summit, Utah, Wasatch 
Counties 



Mountainland 
Dept. of Aging and 
Adult Services 



586 East 800 North 
Orem, UT 84097 



(801) 229-3800 



Juab, Millard, Piute, 
Sanpete, Sevier, Wayne 
Counties 



Six-County Area 
Agency on Aging 



250 North Main, Rm. 5 
Richfield, UT 84701 



(435) 896-9222 



213 



Utah Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Beaver, Garfield, Iron, 
Kane, Washington 
Counties 



Five County Area 
Agency on Aging 



906 North 1 400 West 
St. George, UT 84771 



(435) 673-3548 



Daggett, Duchesne 
Counties 



Uintah Basin Area 
Agency on Aging 
Services 



855 East 200 North (112-3) (435) 722-4518 
Roosevelt, UT 84066 



Uintah Counties 



Uintah County Area 1 55 South 1 00 West 
Agency on Aging Vernal, UT 84078 



(435)789-2169 



^n 












San Juan County 


San Juan County 


1 17 South Main 


(435) 587-3225 


■^ 




Area Agency on 


Monticello, UT 84535 




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Aging 






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Carbon, Emery, Grand 


Southeastern Utah 


375 South Carbon Ave. 


(435) 637-4268 




Counties 


Area Agency on 
Aging 


Price, UT 84501 





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VERMONT 



Program Name 
SHIP Website 
beneficiary contact 

Administrative Agency 



Program Coordinator 



Health Information Counseling and Assistance Program (HICA) 

Under Construction 

Toil-Free (800)642-5119 

Toll n/a 

Patrick Flood 

Vermont Department of Agency and Disabilities 

Commissioner 

103 South Main Street 

WaterburyVT 05671 

Judith Crawford 
1161 Portland Street 
St. Johnsbury, VT 05819 
Phone (802) 748-5182 

Fax (802) 748-6622 

E-mail judithcrawford@usa.net 



Program Summary 



Vermont's Health Insurance Counseling and Assistance (HICA) is under the 
Department of Aging and Disabilities with statewide coordination provided 
by the Area Agency on Aging (AAA) in the Northeastern region. The 
Northeastern AAA employs a full time coordinator responsible for 
subcontracts with five local AAAs which have part-time directors. Senior 
Helpline, a statewide toll-free line, directs callers to local Information and 
Assistance staff at the AAAs. The HICA uses several strategies to target 
specific groups including traveling to reach homebound or rural beneficiaries 
and translating materials for French speakers. Assistance to the disabled 
population is enhanced by HICAs collaboration with the VT Center for 
Independent Living. Local directors and volunteers are updated through 
interactive televised training, and a chat room is in the works to promote 
increased communications among directors. 



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Additional Data 



Volunteer Counselors: 68 

State Staff (Paid) PT/FT: 1 Full Time 

Total Counties: 14 

Number of Counties Served: 14 

Number of local sponsoring organizations: 5 



215 



Vermont Local Sponsors 



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Service Area 


Program Sponsor 


Address 


Phone Number 


Rutland, 

Bennington 

Counties 


Southwestern Vermont 
Council on Aging 


1 Scale Ave., Unit 108 
Springfield, VT 051 56 


(802) 786-5991 


Windsor, 

Windham 

Counties 


Council on Aging for 
Southeastern Vermont 


56 Main Street, Ste. 304 
Townshend, VT 05353 


(802) 885-2655 


Chittenden, 
Addison, Franklin, 
Grand, Isle 
Counties 


Champlain Valley 
Agency on Aging 


1 Mill Street, 3rd Floor 
Burlington, VT 05401 


(802) 865-0360 


Washington, 
Lamoille, Orange 
Counties 


Central Vermont 
Council on Aging 


30 Washington Street 
Barre,VT 05641 


(802)479-0531 


Caledonia, 
Orleans, Essex 
Counties 


Northeastern Vermont 
Area Agency on Aging 


1161 Portland Street 
St. JohnsburyVT 05819 


(802) 748-5182 



216 




VIRGINIA 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Virginia Insurance Counseling Assistance Project (VI CAP) 

n/a 

Toil-Free (800) 552-3402 

Toll (804) 662-9333 

Ann Y. McGee, Ph.D. 

Commonwealth of Virginia 

Commissioner 

1 600 Forest Avenue, Suite 1 02 

Richmond, VA 23229 

Joe Guarino 

1600 Forest Avenue, Suite 102 

Richmond, VA 23229 

Phone (804) 662-7048 

Fax (804) 662-9354 

E-mail jguarino@vdh.state.va.us 



Program Summary 



SHIP services are provided through the Virginia Department for the 
Aging, which subcontracts with 24 local area agencies on aging (AAAs) to 
provide SHIP services in every community across the Commonwealth. A 
full-time state program coordinator oversees 24 local coordinators. 
Virginia's statewide SHIP Advisory Council, created when the SHIP was 
started in 1992, includes partner agencies, companies, volunteers and 
consumers. A coordinated referral system developed among partners 
provides beneficiaries more speedy and direct access to SHIP services. 



m 



Additional Data 



Volunteer Counselors: 221 

State Staff (Paid) PT/FT: 1 Full Time 

Total Counties: 95 

Number of Counties Served: 95 

Number of local sponsoring organizations: 24 



217 



Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Accomack, Northampton Eastern Shore Area 
Counties Agency on Aging 



49 Market St. 
Onancock, VA 2341 7 



(800) 452-5977 



Essex, Gloucester, King 
William, King & Queen, 
Lancaster, Mathews, 
Middlesex, Richmond, 
Westmoreland Counties 



Chesapeake Bay 
Agency on Aging 



P.O. Box 610 
Urbanna,VA23175 



(804) 758-2386 



Augusta, Bath, Highland, Valley Program for 
Rockbridge, Rockingham Aging Services, Inc. 
Counties 



P.O. Box 81 7 (800) 868-8727 

Waynesboro, VA 22980 



James City, York 
Counties 



Peninsula Agency on 
Aging, Inc. 



739 Thimble Shoals Blvd. (757) 873-0541 
Newport News, VA 23606 



Dinwiddie, Greensville, 
Prince George, Sussex 
Counties 



Crater District Area 
Agency on Aging 



23 Seyler Drive 
Petersburg, VA 23805 



(804) 732-7020 



Lee, Scott, Wise 
Counties 



Mountain Empire 
Older Citizens, Inc. 



P.O. Box 888 

Big Stone Gap, VA 24219 



(800) 252-6362 



Buchanan, Dickenson, Appalachian Agency 

Russell, Tazewell for Senior Citizens, 

Counties Inc. 



P.O. Box 765 

Cedar Bluff, VA 24609 



(540)964-4915 



218 



Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Bland, Carroll, Grayson, 
Smyth, Washington, 
Wythe Counties 



District Three Senior 
Services 



4453 Lee Highway 
Marion, VA 24354 



(800) 541-0933 



Allegheny, Botetourt, LOA - Area Agency P.O. Box 14205 

Craig, Roanoke Counties on Aging, Inc. Roanoke, VA 24038 



(540) 345-0451 



Clarke, Frederick, Page, Shenandoah Area 
Shenandoah, Warren Agency on Aging, 

Counties Inc. 



207 Mosby Lane (800) 883-41 22 

Front Royal, VA 22630 



City of Alexandria 



Arlington County 



Alexandria Agency on 
Aging 



2525 Mount Vernon Ave. 

Unit 5 

Alexandria, VA 22301 



(703) 838-0920 



Arlington Agency on 
Aging 



1800 North Edison Street 
Arlington, VA 22207 



(703) 228-5030 



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Fairfax County 



Fairfax Area Agency 
on Aging 



1 201 1 Government Ctr. 
Suite 708 
Fairfax, VA 22035 



(703) 324-541 1 



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Loudoun County 



Loudoun County Area 
Agency on Aging 



102 Heritage Way, NE 
Suite 102 
Leesburg, VA 201 77 



(703) 770-0257 



Amelia, Buckingham, 
Charlotte, Cumberland, 
Lunenburg, Nottoway, 
Prince Edward Counties 



Piedmont Senior 
Resources Area 
Agency on Aging 



P.O. Box 398 
Burkeville,VA 23922 



(804) 767-5588 



219 



Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Floyd, Giles, 
Montgomery, Pulaski 
Counties 



New River Valley 
Agency on Aging 



141 East Main Street 
Pulaski, VA 24301 



(540) 980-7720 



Isle of Wight, Senior Services of 6340 Center Dr., Ste. 1 00 (757) 461 -9481 

Southampton Counties Southeastern Virginia Norfolk, VA 23502 



Prince William County Prince William Area 7987 Ashton Ave, Ste. 231 (703) 792-6400 

Agency on Aging Manassas, VA 221 1 



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Caroline, King Geroge, Rappahannock Area 

Spotsylvania, Stafford Agency on Aging 

Counties 



11915 Main Street (800) 262-401 2 

Fredericksburg, VA 22408 



Charles City, Capital Area Agency 

Chesterfield, Goochland, on Aging 
Hanover, Henrico, New 
Kent, Powhatan Counties 



24 East Cary Street 
Richmond, VA 23219 



(800) 989-2286 



Brunswick, Halifax, Lake County Area 

Mecklenburg Counties Agency on Aging 



1 1 05 West Danville Street (800) 252-4464 
South Hill, VA 23970 



Franklin, Henry, Patrick, 
Pittsylvania Counties 



Southern Area Agency 433 Commonwealth Blvd. 
on Aging Martinsville, VA 241 12 



(800) 468-4571 



Amherst, Appomattox, 
Bedford, Campbell 
Counties 



Central Virigina Area 3225 Old Forest Road 
Agency on Aging, Lynchburg, VA 24501 

Inc. 



(804) 385-9070 



220 



Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Albemarle, Fluvanna, 
Greene, Louisa, Nelson 
Counties 



Jefferson Area Board 
for Aging 



674 Hillsdale Drive 
Charlottesville, VA 22901 



(804) 978-3644 



Culpeper, Fauquier, Rappahannock-Rapidan 15361 Bradford Road 

Madison, Orange, Community Service Culpeper, VA 22701 

Rappahannock Counties Bldg. 



(540)825-3100 



221 



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Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



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Program Summary 



Additional Data 



VIRGIN ISLANDS 



Virgin Islands SHIP Program (VISHIP) 

n/a 

Toil-Free n/a 



Toll 



(340)778-6311 x2338 



Gerard L. James II 

Office of the Lieutenant Governor of the Virgin Islands 

18 Kongens Gade 

St. Thomas, VI 00820-4421 

Iris Bermudez 

4007 Est. Diamond Ruby, Box 18 

St. Thomas, VI 00820 

Phone (340) 778-6311 x2338 

Fax (340) 778-5500 

E-mail vimednet@viaccess.net 



The Virgin Islands State Health Insurance Assistance Program is under the 
auspices of the Office of the Lieutenant Governor, who also serves as 
Commissioner of Insurance. A full time director oversees 6 part time 
senior volunteers on each of the 4 islands: St. Thomas, St. Croix, St. John 
and Water Island. The SHIP maintains 2 offices at major hospital facilities 
on St. Croix and St. Thomas where walk-in and telephone counseling is 
available in both English and Spanish. 



Volunteer Counselors: 6 

State Staff (Paid) PT/FT: none 

Total Counties: 3 

Number of Counties Served: 3 

Number of local sponsoring organizations: 2 



222 



Virgin Islands Local Sponsors 



Service Area 


Program Sponsor 


Address 


Phone Number 


St. Croix 


Gov. Juan F. Luis 
Hospital 


Est. Diamond Ruby-1st Fl. 
U.S. Virgin Island 00820 


(340) 772-7368 


St. Thomas, St. 
John 


Roy L. Schneider 
Hospital 


Sugar Estate, St. Thomas 1st Fl. 
U.S. Virgin Island 00802 


(340) 776-8311 
x1005 



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223 



I 



1 I 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



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Program Summary 



Additional Data 



WASHINGTON 



Statewide Health Insurance Benefits Advisors (SHIBA) Helpline 
vvavw.insurance.wa.gov 



Toll-Free 
Toll 



(800) 397-4422 
(360) 407-0838 



Joan R. Lewis 

Washington Office of Insurance Commissioner 

Director 

4224 6th Ave. Bldg.4 or P.O. Box 40256 

Olympia, WA 98504-0256 

Joan R. Lewis 

4224 6th Ave. Bldg.4 or P.O. Box 40256 

Olympia, WA 98504-0256 

Phone (206) 654-1833 

Fax (206) 281-6847 



E-mail 



joan 1 @oic.wa.gov 



Washington's Statewide Health Insurance Benefits Advisors (SHIBA) 
Helpline has been in existence for more than 20 years under the 
Department of Insurance. Its core staff includes a program director, 7 
trainers, 2 case coordinators, 1 outreach coordinator, 1 public information 
officer, and 3 administrative personnel. Recent additions include a case 
coordinator who will direct two new case workers, a Spanish-speaker, and 
another who is proficient with Asian languages. SHIBA Helpline provides 
assistance to consumers through its local community presence, including 
350 volunteers and 25 local sponsors. ATT Language Line allows SHIBA 
to provide assistance to a variety of consumers. SHIBA Helpline 
participates in several initiatives including Brown Bag Drug Interaction 
events in partnership with pharmacists and Senior Medicare Patrol 
Projects to prevent fraud and increase consumer advocacy. 



Volunteer Counselors: 400 

State Staff (Paid) PT/FT: 13 Full Time 

Total Counties: 35 

Number of Counties Served: 35 

Number of local sponsoring organizations: 25 



224 



Washington Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Benton, Franklin 
Counties 


Retired Senior 
Volunteer Program 


303 Columbia Center 
Kennewick, WA 99336 


(509)735-6772 


Chelan, Douglas, 

Okanogan 

Counties 


RSVP of NCW 
(North Central WA) 


1312-A Maple Street 
Wenatchee, WA 98801 


(509) 662-3461 


Clallam County 


Senior Information & 
Assistance 


328 E. 7th, Suite 201 
Port Angeles, WA 98362 


(800) 801-0070 


Clark County 


Luepke Center 


1009 E. McLoughlin Ave. 
Vancouver, WA 98668 


(360) 696-8221 


Cowlitz, 

Wahkiakum 

Counties 


Retired Senior 
Volunteer Program 


1 724 20th Avenue 
Longview, WA 98632 


(360) 577-2389 


Grant Adams, 
Lincoln Counties 


RSVP of NCW 
(North Central WA) 


41 4A Burress Moses 
Lake, WA 98837 


(509) 766-6578 


Grays Harbor, 
County 


Retired Senior 
Volunteer Program 


117 E. 3rd 
Aberdeen, WA 98520 


(360) 533-9780 


Island County 


Senior Services of 
Island County 


14594 SR 525 
Langley, WA 98260 


(800) 673-6981 



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225 



Washington Local Sponsors 



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Service Area 


Program Sponsor 


Address 


Phone Number 


Jefferson County 


Senior Information & 
Assistance 


834 Sheridan Ave. 

Port Townsend, WA 98368 


(800)801-0050 


King County 


University of 
Washington 


3903 Brooklyn Ave. NE 
Seattle, WA 98105 


(206)616-2435 


Kittitas County 


Retired Senior 
Volunteer Program 


207 N. Pearl 
Ellensburg, WA 98926 


(509)962-4311 


Kitsap County 


Retired Senior 
Volunteer Program 


830 Pacific Ave, Suite 101 
Bremerton, WA 98337 


(360)377-5511 


Pierce County 


RSVP of 
Tacoma/Pierce 


1 235 S. Tacoma Way 
Tacoma, WA 9841 1 


(253)471-7790 


Skagit County 


Affiliated Health 
Services 


1415 Kincaid 

Mount Vernon, WA 98273 


(360) 428-2497 


Snohomish 
County 


Retired Senior 
Volunteer Program 


8225 44th Ave. W 

Suite O 

Mukilteo, WA 98275 


(425)290-1276 


Spokane County 


Aging and LTC of 
EA Washington 


1 222 N Post 
Spokane, WA 99201 


(509) 458-2509 



226 



Washington Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Stevens County 



NE Rural Resources 

Development 

Council 



320 North Main 
Colville, WA99114 



(800) 873-5889 



Lewis, Mason, 
Thurston Counties 



Choice Regional 
Health Network 



P.O. Box 3466 
Oly, WA 98509 



(360) 705-5491 



Walla Walla, 

Columbia 

Counties 



Retired Senior 310 W. Poplar 2nd Fl. 

Volunteer Program Walla Walla, WA 99362 



(509) 527-3278 



Whatcom County 



Yakima County 



Community Outreach 600 Birchwood 

Bellingham, WA 98225 



Yakima Valley 
Community College 



1113 S. 14th Ave 
Yakima, WA 98907 



(360)734-9210 



(509) 574-6858 



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Asotin, Garfield, 
Whitman, 
Pullman Counties 



Retired Senior 
Volunteer Program 



1424 Main 
Lewiston, WA 83501 



(208) 746-7787 



Anacortes, San 
Juan, Laconnor 
Counties 



Skagit Co. Public 
Hospital Dist #2 



1211 24th Street 
Anacortes, WA 98221 



(360)299-1300 
X2410 



227 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



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Program Summary 



Additional Data 



WEST VIRGINIA 



West Virginia Senior Health Insurance Network (SHINE) 
www.state.wv.us/seniorservices 



Toil-Free 
Toll 



(877) 987-4463 
(304) 558-3317 



Gaylene Miller 

West Virginia Bureau of Senior Services 

Commissioner 

1900 Kanawha Blvd., East Bldg. #10 

Charleston, WV 25305 

Barbara Reynolds 

1900 Kanawha Blvd., East Bldg. #10 

Charleston, WV 25305 

Phone (304) 558-3317 

Fax (304) 558-5609 

E-mail breynolds@boss.state.wv.us 



SHINE was created in 1992 and is administered by a state director at the 
West Virginia Bureau of Senior Services, the state unit on aging. The state 
director oversees a regional counselor/trainer in each of the state's 4 area 
agencies on aging, which in turn contract with 55 aging programs/senior 
centers in each county in their region. Starting in 2000, each region will 
have a dedicated toll-free line, building on a SHINE state-wide 800 
number. SHINE has made targeted outreach to dual eligibles a priority, as 
36% of those beneficiaries eligible for buy-in programs in West Virginia 
have not enrolled. 



Volunteer Counselors: 

State Staff (Paid) PT/FT: 4 Part Time 

Total Counties: 55 

Number of Counties Served: 55 

Number of local sponsoring organizations: 55 



228 



West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Braxton, Clay, Fayette, Appalachian Area 

Greenbrier, McDowell, Agency on Aging 

Mercer, Monroe, Nicholas, 
Pocahontas, Raleigh, 
Summers, Webster, 
Wyoming Counties 



1612 N. Walker St., #301 
Princeton, WV 24740 



(800)473-1207 



Barbour County 



Barbour County Senior PO Box 146 
Center, Inc. Philippi, WV 2641 6 



(304) 457-4545 



Berkeley County 


Berkeley Senior 217 North High St. 
Services Martinsburg, WV 25401 


(304) 263-8873 




Boone County 


Boone County P.O. Box 247 
Community Madison, WV 25130 
Organization 


(304) 949-3673 


"0 
O 


Braxton County 


Braxton County Senior P.O. Box 306 


(304) 364-5604 


m 



Brooke County 



Cabell County 



Calhoun County 



Citizens Center, Inc. Gassaway, WV 26624 



Brooke County 948 Main Street 

Committee on Aging Follansbee, WV 26037 



(304) 527-3410 



Cabell County 
Community Services 
Organization, Inc. 



724 1 0th Avenue 
Huntington, WV 26147 



(304) 529-4952 



Calhoun County 
Committee on Aging, 
Inc. 



P.O. Box 434 

Grantsville, WV 26147 



(304) 354-7822 



229 



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West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Clay County 



Clay County 



P.O. Box 455 
Clay, WV 25043 



(304) 587-2468 



Doddridge Counties 



Doddridge County 403 West Main Street (304) 873-2061 

Citizen, Inc. West Union, WV 26456 



Fayette County 



Fayette County Aging P.O. Box 770 
Office Oak Hill, WV 25901 



(304) 465-8484 



O 



Gilmer County 



Grant County 



Council of Senior 
Citizens of Gilmer 
County, Inc. 



302 East Main Street 
Glenville, WV 26351 



Grant County 1 1 1 Viriginia Ave. 

Commission on Petersburg, WV 26847 

Aging/Family Services 



(304) 462-5761 



(304)257-1666 



m 



Greenbrier County 



Greenbrier County P.O. Box 556 

Committee on Aging Rupert, WV 25984 



(304) 392-5138 



Hampshire County 



Hampshire County PO Box 41 

Committee on Aging Romney, WV 26757 



(304) 822-4097 



Hancock County 



Committee for Hancock 803 North Chestnut St. (304) 564-3801 

County Senior Citizens New Cumberland, WV 26047 



230 



West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Hardy County 



Hardy County 
Committee on Aginj 



P.O. Box 632 

Moorefield, WV 26836 



(304) 538-2030 



Harrison County 



Harrison County Senior 500 West Main Street 
Clarksburg, WV 26301 



(304) 623-6795 



Jackson County 



Jackson County P.O. Box 61 7 

Commision on Aging, Ripley, WV 25271 
Inc. 



(304) 372-2406 



Jefferson County 



Jefferson County 
Council on Aging 



1 03 West 5th Avenue 
Ranson, WV 25438 



Intentionally left blank. 



(304) 725-4044 



O 



Kanawha County 



Kanawha Valley Senior 2428 Kanawha Blvd., East (304)348-0707 
Services Charleston, WV 2531 1 



Lewis County 



Lewis County Senior 1 71 West 2nd Street 
Citizens Center, Inc. Weston, WV 26454 



(304) 269-5738 



Lincoln County 



Lincoln County 360 Main Street 

Opportunity Company, Hamlin, WV 25601 
Incorporated 



(304) 824-3448 



231 



West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Logan County 



PRIDE in Logan County, P.O. Box 1346 
Inc. Logan, WV 25601 



(304) 752-6868 



Marion County 



Marion County Senior 105 Maplewood Drive 
Citizens, Inc. Fairmont, WV 26554 



(304) 366-8779 



Marshall County 



Marshall County 805 5th Street (304) 845-8200 

Committee on Aging Moundsville, WV 26041 



O 



Mason County 



McDowell County 



Mason County Action 101 2nd Street (304)675-2369 

Group, Inc. Point Pleasant, WV 25550 



McDowell County P.O. Box 773 

Commission on Aging Welch, WV 24801 



(304) 436-6588 



m 



Mercer County 



Mercer County P.O. Box 1 507 

Commission on Aging Princeton, WV 24740 



(304)425-7111 



Boone, Cabell, Jackson, Metro Area Agency on P.O. 518 
Kanawha, Lincoln, Logan, Aging Institute, WV 251 12 

Mason, Mingo, Putnam, 
Roane, Wayne Counties 



(877) 379-3219 



Mingo County 



Mingo County P.O. Box 1406 

Economic Opportunity Williamson, WV 25661 
Council, Inc 



(304) 235-1701 



232 



West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Monongalia County 



The Senior 
Monongalians, Inc. 



238 High Street (304)296-9812 

Morgantown, WV 26505 



Monroe County 



Monroe County 
Council on Aging 



P.O. Box 149 
Lindside, WV 24951 



(304) 753-4384 



Morgan County 



Senior Life Services of 404 South Green Street (304) 258-3096 

Morgan County Berkeley Springs, WV 2541 1 











U 


Nicholas County 


Nicholas County 


909 Broad Street 


(304) 872-1162 






Community Action 


Summersville, WV 26651 




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Brooke, Calhoun, 


Northwestern Area 


P.O. Box 2086 


(800) 924-0088 


-n 


Doddridge, Gilmer, 


Agency on Aging 


Wheeling, WV 26003 






Hancock, Harrison, 








~ ~ ■ 


Marion, Marshall, 








r™ 


Monongalia, Ohio, 








rn 


Pleasants, Ritchie, Tyler, 








Wetzel, Wirt, Wood 










Counties 











Ohio County 



Family Service-Upper 51 11th Street 

Ohio Valley Wheeling, WV 26003 



(304) 232-6730 



Pendleton County 



Pendleton County P.O. Box 9 

Committee on Aging Franklin, WV 26807 



(304) 358-2421 



Pleasants County 



Pleasants County P.O. Box 402 

Committee on Aging St. Marys, WV 261 70 



233 



(304) 684-9243 



West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Pocahontas County 



Pocahontas County 821 3rd Avenue 

Senior Programs Marlinton, WV 24954 



(304) 799-6337 



Preston County 



Preston County Senior P.O. Box 10 
Citizens, Inc. Kingwood, WV 26537 



(304) 329-0464 



Putnam County 



Putnam Aging Program 694 Winfield Road 
Inc. St. Albans, WV 251 77 



(304) 755-2385 



Raleigh County 



Ritchie County 



Ritchie County 



Roane County 



Summers County 



Raleigh County 422 City Avenue 

Commission on Aging Beckley, WV 25801 



(304)255-1397 



Council of Senior Tyler P.O. Box 68 (304) 758-491 9 

Coutians, Inc. Middlebourne, WV 26149 



Ritchie County 
Integrated Family 
Services 



S. Court St., & Edgeview Ln. (304) 643-4941 
Harrisville, WV 26362 



Roane County P.O. Box 725 

Committee on Aging, Spencer, WV 25276 
Inc. 



(304)927-1997 



Summers County 20 East Main Street 

Senior Citizens, Inc. Grafton, WV 26354 



(304) 265-4555 



234 



West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Taylor County 



Taylor County 
Senior Citizens, Inc. 



20 East Main Street 
Grafton, WV 26354 



(304) 265-4555 



Tucker County 



Tucker County 206 3rd Street 

Senior Citizens, Inc. Parson. WV 26287 



(304) 478-2423 



Tyler County 



Council of Senior P.O. Box 68 (304) 758-4919 

Tyler Countians, Inc. Middlebourne, WV 26149 



Barbour, Berkeley, Grant, Upper Potomac Area 
Hampshire, Hardy, Agency on Aging 

Jefferson, Lewis, Mineral, 
Morgan, Pendleton, 
Preston, Randolph, Taylor, 
Tucker, Upshur Counties 



Airport Road 
Petersburg, WV 26847 



(877) 833-5084 



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Upshur County 



Upshur County Senior 26 North Kanawha Street 
Citizens Opportunity Buckjannon, WV 26201 
Center 



(304) 472-0528 



Wayne County 



Wayne County 707 Hendricks Street 

Community Services Wayne, WV 25570 
Organization, Inc. 



(304)272-5112 



Webster County 



Webster County 148 Court Square (304)847-5252 

Commission of Senior Webster Springs, WV 26288 

Citizens 



Wetzel County 



Wetzel County 145 Paducah Drive (304) 455-3220 

Committee on Aging New Martins, WV 261 55 



235 



West Virginia Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Wirt County 



Wirt County P.O. Box 370 

Committee on Aging Elizabeth, WV 26143 
Inc. 



(304)275-3158 



Wood County 



Wyoming County 



Wood County Senior 925 Market Street (304) 485-6248 

Citizens Associations Parkersburg, WV 261 01 

Inc. 



All Care Home and P.O. Box 130 

Community Services, Itmann, WV 24847 
Inc. 



(304) 294-8800 



236 




Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



Program Summary 



Additional Data 



WISCONSIN 



Medigap Helpline: Elderly Benefit Specialist Program (SHIP) 
www.dhfs.state.wi.us/aging/index.htm 



Toil-Free 
Toll 



(800) 242-1060 
(608) 266-8944 



Richard Lorang 

Wisconsin Department of Health and Family Services 

Deputy Secretary 

P.O. Box 785 lor 1 W Wilson St., Rm. 450 

Madison, WI 53707 

Glenn Silverberg 

1 W Wilson St., Rm. 450 

Madison, WI 53707 

Phone (608) 267-3201 

Fax (608) 267-3202 

E-mail silvegj@dhfs.state.wi.us 



Wsconsin's SHIP has 2 components: a Medigap Helpline, a toll-free line 
available nationwide operated by the Board on Aging &C Long Term Care, and a 
Benefits Specialist Program, which falls under the Department of Health and 
Family Services. The Helpline is staffed by 3 full time counselors and an 
intake/referral specialist. The Benefits Specialist Program makes available trained 
staff in each of 72 counties and 1 1 Indian reservations; these staff are supervised 
by public interest law attorneys. The Benefits Specialist Program, which receives 
substantial funding from the state and Older Americans Act funds, has used 
HCFA funding to provide extensive education and direct services on health 
benefits to minority, low income, homebound, and facility-residing beneficiaries 
in Milwaukee County, where half of the staff is fluent in Spanish. Native 
American elderly and disabled beneficiaries are the focus of targeted outreach 
supervised by attorneys working for Wisconsin Judicare, a legal services agency. 
Supplemental funding has been directed to the Elder Law Center of the 
Coalition of Wisconsin Aging Groups to extend its outreach to 65 of 
Wisconsin's 72 counties, especially training agencies to assist seniors in accessing 
www. medicare.gov. 



Volunteer Counselors: 

State Staff (Paid) PT/FT: 2 Full Time 

Total Counties: 72 

Number of Counties Served: 72 

Number of local sponsoring organizations: 5 



237 



73 
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Wisconsin Local Sponsors 



Service Area 



Program Sponsor Address 



Phone Number 



Statewide 



Medigap Helpline, 
Board on Aging & 
LTC 



214 N. Hamilton Street 
Madison, Wl 53703 



(800)242-1060 



Milwaukee County 



Milwaukee County 230 W. Wells St # 800 

Dept. on Aging Milwaukee, Wl 53203 



(414)278-1222 



Wisconsin 
Judicare 



Native American Elders 300 Third St., Suite 210 (800) 472-1 638 

Outreach & Education Wauseau, Wl 54402 



All of Wisconsin 
except for 
Southeast 



Southeastern 
Wisconsin 



Elder Law Center of the 2850 Dairy Drive, Ste. 210 (608) 224-0660 
Coalition of Wisconsin Madison, Wl 5371 8 
Aging Groups 



Southeastern Wisconsin 125 Executive Dr., Ste. 102 (877) 333-0202 
Area Agency on Aging Brookfield, Wl 53005 



238 



"""•I 



Program Name 
SHIP Website 
Beneficiary Contact 

Administrative Agency 



Program Coordinator 



WYOMING 



Wyoming Senior Health Insurance Information Program (WSHIIP) 

www.state.wy.us/-insurance 

Toll-Free (800) 856-4398 
Toll n/a 

John P. McBride 
State of Wyoming 
Insurance Commissioner 
122 West 25th Street 
Cheyenne, WY 82002 

Lloyd Wilder 

122 W 25th Street, Hershler, 3rd Floor East 

Cheyenne, WY 82002 

Phone (307) 777-7401 

Fax (307) 777-5895 

E-mail lwilde@misc.state.wy.us 



Program Summary 



Additional Data 



The Wyoming Department of Insurance subcontracts with Wyoming 
Senior Citizens, Inc. to provide SHIP services through its Wyoming Senior 
Health Insurance Information Program. The program operates out of 
offices in Casper, Cheyenne, and Wheatland; a full time program manager 
is based in Riverton. Five volunteers work on the Wind River Indian 
Reservation located at Fort Washakie; 2 Hispanic volunteers serve Hispanic 
beneficiaries in Carbon and Albany Counties. The SHIP has collaborated 
with other members of the Joint Outreach Information Network to 
produce the Health Benefits Information & Resources Directory for 
distribution throughout the state. The SHIP activity supports Savings for 
Medicare beneficiaries initiative. 



Volunteer Counselors: 95 

State Staff (Paid) PT/FT: 1 Full Time & 3 Part Time 

Total Counties: 23 

Number of Counties Served: 23 

Number of local sponsoring organizations: 1 



239 



Wyoming Local Sponsor 



Service Area Program Sponsor Address Phone Number 



Statewide Wyoming Seniors 213 W. Main (307)856-6880 

Citizen Incorporated Riverton, WY 82501 



240 



*■ 



37-13 

- 
*jmore,WD : " 



CMS LIBRARY 

U.S. DEPARTMENT OF llllllll 

HEALTH AND HUMAN SERVICES 3 bois ddodbi23 i 

HEALTH CARE FINANCING ADMINISTRATION 
7500 Security Boulevard 
Baltimore, Maryland 21244-1850 



Official Business 

Penalty for Private Use, $300 

Publication No. 10186 
October 2000 



.StRVICSy 





Health Care Financing Administration